Always helpful, always friendly. I don't shop at the big box stores - I like to shop locally. The…read moreemployees here are ALWAYS helpful with solutions to my home improvement projects. Best hardware store around.

Alright so first im sorry if my punctuation. And grammer are not the best or even good at all im…read moretyping this fast and kinda mad so enough rambling. I went into ace many many times with my book bag there's no signs saying you can't ware one nothing. Yesterday I go in and a worker Neil stopped me made me walk up to the front and make me take it off and leave it up front unprotected. And let me be clear about this key factor usually I go in dressed casually many would say nicely. Well yesterday I walked in not necessarily trashy looking I was still well groomed my cloths where just pretty baggy. I feel like he was stereotyping me he tried to be "nice" but the way it looked no matter how "nice" he acted i still feel the bluntness of the situation. Hey you look like the type of person that would come and hear and steal even tho we have no proof or even reason to think you would steal we're gonna assume anyways that was the blunt reality.

I love this store! It is a very rare occasion when I go in and they don't have what I need. The…read morehelp is quite good. I go there at least once a week and they are very nice. It really helps to have a well stocked hardware store in town.

This ace hardware is nothing but an embarrassment to the franchise name. The owner Jim does not…read moreseem to care that his staff speaks to customers as if they are doing them a favor by shopping there. Half the time you can't find what you're looking for and if you do it's three times more than if you drive right up the road to Gus' Hardware in Belton or white Jones Ace Hardware in Anderson. Let's not even get started on trying to complete a curbside pick up. If you order a item online don't expect to receive it for 2 to 3 days even if it says it will be available for pick up that day.

Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!

Love the changes to the store! It's clean and they have a lot of new products. We ordered a grill…read moreonline and decided to try to pick it up early (excited husband and all) but we had already paid for assembly, they helped us out with the assembly fee and were great to work with.

Went into the store on North Main and found the two items I was looking for. Stood in the one open…read morecheckout line for several minutes while the cashier and the customer in the front of the line seached thru a notebook full of bar codes. The cashier called someone to come up to the front. I thought they were going to man the other register. But no, the three of them now were searching thru the notebook. I just placed my two items on the counter at the other register and walked out. Got home, ordered the same rwo items from Amazon for slightly less. That includes free delivery.

we're getting paint and we asked for the shean on one of them to be flat and the other ones for…read morethem to be different and then the next day when we were getting ready to paint we read the tax , and it said all of the sheen's wear flat

Not good today. I have had to ask 2 employees for help making a key and have been waiting 20…read moreminutes. I started shopping here because of poor service at Lowe's, but I was also looking for a dryer duct today and they are $22 here and $10 at Lowe's. Lowe's also has more sizes of ducts. Finally, I was told they only have fireplace tools in store.

Ask cashier help you determine balance on ACE card said she couldn't give me balance unless I…read morebought something which was not true she rung me up on my purchase and told me I owed a balance after being told I had a plus balance had to get manager involved they couldn't figure out what the cashier done it was very embarrassing for me becuz there were customers behind me and I could tell they were pissed off at me becuz I questioned the cashier I finally cleared out the credit on the card to $0 and will not EVER go back there again the cashier was so rude for no reason if she would have ask her manager how to check a balance on a store card this wound have not happened....I am very disappointed in the cashiers attitude if you not happy with your job then QUIT!!

I was shocked to read some of the negative reviews. I love this store. They help me with whatever I…read moreneed and explain to me how to use the merchandise that I buy - they're the only store that I walk into and don't have to walk around to find someone to help you. They're right there - You don't have to search all over the store for someone to help you. They have always been nice and kind and patient. I usually go to Ace Hardware before I even attempt to go to Lowe's or Home Depot. If I cannot find what I'm looking for Ace Hardware always has it. I recommend this store highly - Alice Jean This is for Ace Hardware on Whitehall

Yesterday my lightly rusted bird bath stand along with rusted screws got a new like at Thompsons…read more New screws after much labor reminding them, rubber stoppers and a can of Rust - oleum ! They saved from buying a new one, made about $20.00 dollars. and I walked out happy Thank you guys

My husband just got back from this store and came straight to me and said, "Please go to yelp and…read moregive Miss Kim and exceptional review." He continued to tell me why. She greeted he and my son immediately and asked if she could help them. Despite the fact that her expertise was lawn and garden, she was very knowledgeable and knew where everything was. From start to finish! He left the house in a rotten mood and came home all smiles. My husband was/is very impressed! You have found yourself a new customer and yes, we will highly recommend you. Thank you!

I have a gift card that was obtained by putting my hard earned money in a cash machine at Ingles. I…read moreredeemed half of the gift card about $50. I had remaining $40 balance. I was unable to locate the receipt so I called Lowe's for help of course first time I called the Lowe's representative hung up on me. The second time I called back after much discussion I was able to speak to a supervisor the supervisor said there's nothing they could do suggested I call Coinstar and then called Coinstar.

I purchased a presnell 61-in undermount double sink bathroom vanity with carrara white natural…read moremarble top. A Allen &Roth product. Which I bought from Lowe's. Product failure with the left side sink falling out due to poor manufacturing and quality insufficient glue and mounting brackets. And because this is a pre-assembled part there's nothing they're going to do, short of me having to hire a new contractor to tear out the whole vanity and return to Lowe's for another one at my expense

Michael was so helpful! He had locked up and was getting in his truck when we pulled in. Ace…read morehardware and Lowe's sent us because they couldn't help. Michael reopened the store and found what we needed and explained what we needed to do! I would definitely recommend giving this store and Michael your business! Beautiful selection in showroom, as well!