I am new in town and was in need of an auto repair shop after I damaged my vehicle's passenger side…read morerear view mirror. Presque Isle Auto gave a very reasonable quote and so I decided to go with them. I was easily able to make an appointment that fit my schedule (and the schedule of the person who had to pick me up and drop me off while my car was there). I dropped the car off at about 830am and the repairs were done by 1pm. The car was washed inside and out, and the repair looked great. I have attached photos of before and after to compare. It looks like the original window and if you didn't know it was a replacement, you could never tell. All around very happy with the service and obvious care Presque Isle Auto has for the customer. Although I hope to not need it, I will definitely be back.

Great work! I am new to the area and scratched a car I was borrowing from a friend. I tried to fix…read moreit myself with a paint pen and made it so much worse. In a panic I went to Presque Isle Automotive based on their reviews for fair prices, excellent work, and quickly done. I can now 10000% confirm that this is correct! Hopefully I won't need any more work done but if I do I'm coming here first. The guys are great and the car has never looked better!

Did a great job fixing my van door. Really good service! All the workers are very nice &…read morecommunicate well.

Fantastic service, goes out way to accommodate. Does really nice work at a fair price. Would…read moredefinitely recommend.

Great service, got me in quick and everything looked good! Above and beyond, Thank you!read more

I made TWO appointments at Ras, and BOTH TIMES, was told upon arrival that the mechanic wasn't…read morecoming in that day. The reason the first time was acceptable( injured foot,but the second time was ridiculous: He went on an unplanned vacation! Neither time did Ras call to tell me the mechanic wouldn't be in. Geesh! Not surprisingly, I made the decision to go elsewhere and, hopefully the new auto store will actually act like professionals. WARNING: If you make an apt. at this place, be sure to CALL BEFORE YOU GO unless you have nothing better to do than make multiple trips. :-)

The treatment by the receptionist at the front desk was absolutely AWFUL. She was rude,…read moreinappropriate, and absolutely disrespectful. I'll never go back. If you'd like quality and respect, go to VAS Transmission in Erie.

Great employees always responsive , friendly and they take the time to explain the work!!!read more

Excellent company, excellent service! While traveling crisscross around the United States, we hit…read morea deer near Erie that rendered our car inoperable. Our insurance company recommended Laughlin Collision. Closed on a Sunday, we left a message with Laughlin Collision and the owner called us back and arranged for us to have Jerry work with us first thing on Monday. We were traveling with two dogs and 2430 miles from home and needed to get the car fixed immediately. As it turned out the parts were going to take a while to get. Jerry worked with our insurance company to get us a rental car so we could get on our way. It all worked out! We had to leave our car there, used a rental to continue our crisscross then flew back to Erie to pick up our car. Jerry worked with us every step of the way. The car looked great at pick-up! Thank you Jerry!

I was in a collision with a deer and needed to have my Jeep repaired ASAP. Many other shops said…read morethey wouldn't be able to look at it for a month to three months, but once I explained to Laughlin's that my vehicle was undriveable and I was paying for my rental car out of pocket, they prioritized fixing mine. They were upfront with any supply chain issues and communicated with me throughout the process. They worked well with my insurance company, making an adjustment to the original estimate. I got my car back in just over 2 weeks, good as new. I would definitely go to Laughlin again for auto body repairs.

Do not trust this place. They destroyed my brand new tire and will not admit fault…read more I came to swap out my tires and the very next day my TPMS came on. I went and looked and my tire was ruined with a deep cut. I went back and showed them the damage and they kept saying it was curb damage. Which is not possible as all I did was drive home that day and the tires were brand new. It has only been 1 day since I was there. The tires also don't look like it was put on evenly. Keep in mind all 3 of my other tires are and look brand new. The constant mocking of all the employees telling me it was curb damage instead of handling the situation professionally has prompted me to write this review. Do not trust them to work on your vehicle. They do not admit fault and will mock you if your vehicle has damage. A nightmare scenario for the customer. Edit: - If it truly was curb damage. The damage would be on the right side, not the left. - If the tires condition was already in this state, then i should've been notified because I would not have allowed them to put this on my car. The receipt says "Tire condition checked"

I have noticed the. Terrible rise in the price of services, and tires. Also, no tires on display…read moreanymore? I want to SEE the tire I am buying..don't you ? I think something is really different there in the past few years. However, the workers have always been good.