This is the 2nd time we have rented at Summit Crossing with about a 2 year gap in between. We were in a Phase 1 three bedroom 3/12 bath townhome first and now a 2 bedroom 2 bath in the Reserve. CONNIE was our representative both times and she was terrific. I have never worked with someone so patient and kind. She seems to really care about her residents. The maintenance staff has always been responsive and courteous, and overall we love the community. read more

My family has lived here for five years so when I moved to the area I knew where I wanted to rent. This place is in a great location and is really a great community. I have never really spoken to staff at my past apartments but the folks here are friendly and help make the community a family oriented place. The new manager Daniel assisted me when my leasing coordinator was out sick and I was able to move in smoothly with no issues. Special Thanks to Daniel and team for the donuts and coffee on a busy moving day! read more

The maintenance crew is incredible! Quick to respond, friendly and knowledgeable. They also keep the grounds clean which is appreciated when you have visitors. The front office staff is knowledgeable, friendly and helpful. The only complaint I have is my one neighbor who will complain if they hear any noise after 10 pm. And I do mean any noise, including normal household noises. However, the front office handled it professionally with her. read more

This is my 5th year here and my last year. This place has gotten worse. The neighbors that moved in next to me are extremely loud. They allow their kids to run up and down the stairs. I wouldn't mind this, if the walls in the townhomes weren't as thin as paper and if I didn't work in a field where I had an unpredictable schedule also I can hear my neighbor snoring at night. I had to buy a sound machine to help block the noise out. It's awful.I have reported my issues with the front desk, the property manager, and corporate, unfortunately nothing has changed and my emails just get ignored. I don't know if my concerns are being by passed due to me being a female or due to me being a black female, since this community is majority Indian. The parking is out of hand as well. As I mentioned I live in a townhome, but 90% of the time i can't park in front of my townhome due to the apartment residents parking in front of the townhomes. Leaving me to park a distance from my place. The community is horrible and i wouldn't recommend anyone to live here. So please don't come on here with your automatic response saying you're sorry and we would like to help, because I'm not buying it. All this community care about is you paying your rent. read more

The maintenance department at this community is amazing. Huge shoutout to Vincente for coming one evening for water issue that was caused by some thing other than the apartment community directly. Pleasant, attentive and great conversation. THANK YOU! read more

My Review of Summit Crossing Apartments / Townhomes Location: Located off exit 13 of GA 400 near The Collection. Location is nice; however, it is not a quiet community. The units are right up against GA 400 with the no sound barrier walls buffering the noise. If you stand outside and close your eye and you can imagine the ocean waves until you hear a semi-truck or a car gunning their engines up and down GA 400. They are also about to expand Ronald Regan BLVD to connect to Exit 12 to 13. Once this happens the traffic and traffic noise will increase significantly, and it will be royal pain to enter and leave the complex. Grounds: They have a landscape crew that arrives twice a week around 7:45 to start cutting, blowing, and edging the grounds. They keep the front of the units in pristine condition. The area behind the units is a different story. Been living here for 7 year and the first 3 years the land scape crew kept the back portion manicured and even planted ever green trees alongside the hill. They must have switch land scape crews as it is no longer manage. Looks like a jungle and a great nesting place for bugs and mosquitos. The pool is nice; however, it is never the shade of blue you see in the pictures on the website. More like a greenish blue which means algae and they are not regularly clean. The gym is nice if they are thoroughly wipe and disinfected regularly. The "club house" is not opened, you must reserve and paid an outrageous fee to use it for an hour or so. Please note I am not near the pool/gym 24 hours a day so I can not say they are not clean, just the time I have visited both areas it was subpar and "sandy" at the bottom of the pool. Parking is reasonable. Front Office Staff: Again, living here for 7+ years I have seen the front office staff come and go. The property manager is completely useless. Karly (Carly) is never available for a phone call or even when you show up in person. Yet, we receive letters with her signature, call same day to discuss said letter and she's 'Out'. Like all business, Apartment Complexes are here to make money for their investors. Do not expect a free pass from them. We had issues with our dishwasher since we moved in. Placed several services calls about it constantly clogging, after the 6th time of maintenance coming out to "fix" it, we received a letter indicating that they are no longer coming out to unclog the dishwasher due to improper use. The letter stated we would be out the cost to replace the dishwasher! The units are 16 years old, and they had the audacity to make my family responsible for replacing a defective dishwasher. With a wife and two young children I caved and paid 1/2 the cost to replace the dishwasher. 2 years later and counting, dishes are washed/loaded in the same manner as before and NO clogging. Guess it was defective. (Let's not forget after paying 1/2 of the dishwasher, the maintenance crew who installed was completely incompetent and it fell out of its container two times). They do go around weekly and their golf carts and our constantly taking photos with their cell phones. I am assuming it's so they can make that $ for the investors. They portray the standard RBF when you interact with them. When I have had to interact with the ladies at the front office, it is something I dread as it is NEVER an easy conversation, I feel they view tenants as pest instead of their customer. Brian (Bryan) is the only person that is competent, caring, and willing to listen/talk to you who doesn't come off as a dim wad. Units: We live in phase II within unit of 2 C. The layout is nice and provides a spacious downstairs. The 1/2 bath located on the bottom floor is also a nice plus. The units lack significant storage space and pantry space. The walls between neighbors is ok, cannot hear the conversation of the neighbor but typical muffle and footsteps when going up and downstairs. The bedrooms upstairs are decent size in which you can easily put a dresser, king size bed, two end tables. The bathrooms are small with one sink in each each bathroom, the tub/shower is standard size with (no garden tub). The downside of the units is the lack of storage space. read more

A few pieces of newer cardio equipment, a mixed use pulley machine, and a leg machine make up this small but functional work out room. It also has a tiny dumbbell selection of 3 to 10 pounds. There are times when it gets busy but usually more people come to this area for the pool. The handles on the machine have been broken since I moved in and they dont have any other types of handles for the machines (like a rope or v grip) which would provide a greater variety of exercises. It's ok. read more

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I have been here a little under a year and so far everything has been great! Maintenance is amazing! They are very quick to respond and come out. I didn't realize I had grease in my stove and I had a small fire start while cooking. I was freaking out! Nina came by super quick and was able to switch out some parts for me and now it's like new ! Thank you Nina !! You can't buy a piece of mind but you helped make me feel safe to cook again lol! I appreciate it . read more

Highly recommend when you have chance to live in Cumming GA I was here 3 years ago, still they have great service and so clean all the times. When you get here, you never regret it :) read more

I just moved here a few months ago. It's a great location to shops / restaurants and close to my job. We love living here!

I was searching for apartments online and came across this complex. I decided to give them a call and Felicia answered. Let me tell you, she was SPECTACULAR and so kind on top of that. She helped me pick out which floor plan would be the best for my personal needs. Everything from which plan would be best with a pet, which would have the most sunlight, etc. In addition, she answered any of the million questions I had and was very patient with me. Within 24 hours of that phone call, I was moved into my new place. I couldn't have asked for a better experience getting my new apartment. Thank you Felicia! read more

I've lived in this community since 2012 and all in all I am very pleased with it. Great neighborhood, excellent schools and close to great shopping and GA 400. read more

I normally don't do reviews because it takes awhile but for this " lovely " place I have to!! The first week we moved in I almost got hit by a car walking my dog to the poor excuse for a dog area that is provided for residents with animals! The lady turned out to be texting and flying through the parking lot! The " wonderful " gate NEVER WORKED!!!!! So, I'm spending money on a gated community when the gate was always broken! Then, our windows had mold on them, was told it wasn't mold, all they did was clean the window with bleach and paint over it! The staff was very rude, and nosy as hell, if you were talking to a specific staff member, the others would stick their nose in it. Parking sucked completely. People parked on the white line, or had several people over at their house meaning you had no place to park anywhere near your own house! I understand that its first come first serve but people that live in town houses should have two spots provided just for them in front of their house. Another issue we constantly dealt with was, the BUGS!!!! If you want to live around a bunch of bugs then this is the place for you! The pest control was always over there spraying for bugs but never actually fixed the problem! I don't have any children, but there is no where for kids to play so instead they play in the road where cars are flying through the parking lot! If you want dog poop on your shoes you'll have it on there all the time because people never pick up their dogs poop EVER!!! Then, when you tell the office they don't do anything about it! You know when you go home and walk in the door and it smells like home, not this place, When you walk through the door of your townhouse it's like you get hit with a brick wall of a poop smell . We always kept our house very clean and lit candles because i'm a very OCD and CLEAN person but, I hated coming home to this place! Last rant of my day, I walked outside to my car to go to work and someone had broken glass next to my vehicle and got it all over my car. The office staff made no effort to try and find out who drove the vehicle or apologize for it. We called the office to explain how very unhappy we were about it and they showed no care for the situation. We also had a issues where we had parked our motorcycle sideways in our parking spot, which the office staff told us that it was OK for us to park our bike sideways and that we could park OUR vehicle in front of it. We come home the next day and there is another vehicle parked in front of our bike. We were not happy at all, went to the office and was told we were parked illegally and that they couldn't ask them to move. BUT, we were told that if they hit our bike that we could press charges ( which makes no sense ). We are friends with some police officers so we called and asked them and were told our bike was parked legally and that the vehicle should be moved from that spot. BUT, if this is where you want to live, then be my guest because i would never come back here or let any of my friends reside here! P.S if you want to fight with people when trying to leave the gate area go ahead. My vehicle was almost hit many times because people would run the stop sign and try to shove their vehicle in between my LIFTED JEEP and the GATE!!! Which is completely ridiculous!!!!! read more

WARNING! DO NOT Rent from this community. From experience this management group only cares about the dollar. They will take every last cent to your name. For those who find themselves in financial hardship and lose their employment, this apartment community will actually charge you more money, extort additional dollars, and send you to collections. They did this to a loved one of mine. All the while I personally reached out to them to take care of the matter and they never returned my call. This community is NOT WORTH IT. I strongly recommend anyone seeking a place to rent, look elsewhere. read more

After living here for a year, I can tell you this is one of the worst experiences I have every had. They have cheated me out of money on three separate occasions. Dina is one of the rudest managers I have ever spoken too. At one point she told me I need to learn to communicate with my girlfriend. We liked the place, it has a great location but I can tell you it is not worth what you deal with from management. We have now moved to a new complex only 10 minutes away and we are getting way more for our money and the management is much nicer. It is called Preston Pointe, go here before you go to Summit Crossing. I would never recommend them to anyone. read more

I have lived here since 2010. I moved in because the location was great, the residents were courteous and the staff was very personable. I used to send thank you notes in with my rent, just to say thanks. However, in the last few years the staff has really been my main reason for leaving (aside from the horrible Internet that you have to have.) They are not willing to work with you, they roll their eyes when you ask them for anything. As a business owner myself, yes I deal with contracts and people but I would never deal with people the way that they do. It is unfortunate that such a good complex have hired such people. read more

My experience at Summit Crossing was a time I wish I could soon forget. I am not one for writing reviews, but I feel like it is my duty to inform incoming buyers if at all possible. From day one, we had bugs that infested our apartment, which I am guessing was due to the apartment being vacant for an extended period of time. We paid for pest control which came every so often, but never helped to control the variety of bugs that infested our little home. We complained to the front office and they sent over the pest control to spray extra which still didn't help.Next, I am extremely prudent about paying our rent on time. Consequently, my wife and I would bring checks for rent several days early to avoid any late fees. My wife was badgered by staff when they said, "Alittle late, don't you think" (because the representative believed she was paying late from the last month). I understand, my wife and I are only 23, but just because we are young doesn't mean we are irresponsible. She made a snap judgement about us that is simply not accurate. I could give you several more instances, but this review is already becoming wordy. Last, my wife found out she was pregnant, and we wanted out of the apartments because we needed a place to raise our child, but when I went in to discuss possibly breaking our lease the representative was rude and abrasive. She was not willing to sit and understand the many stressful situations that are going on, and just wanted to cram policies down my throat with no regard to me as a human. I was attempting to work with her, but she didn't give me an opportunity to venture any ideas. I am young, I get it, but that does not give a professional the right to treat me like I am naive or insignificant. I am sure this apartment complex gets great ratings across the board, because it is a very well kept place overall. I hope that I am only one of the few tenants that had such a terrible experience. read more