They were open on Monday which surprised me but also they answered the phone which was a great…read morestart. They said they could mount some carry-in tires for me that afternoon and they did a great job at a fair price. I appreciated the care and attention the entire team provided. I'll be back when in Columbia again.

Great service. Excellent selection of bikes. Very helpful staff. I found a perfect…read moreBike and they set it up the way I wanted.

I'd heard & read so much about Outspokin's customer service the past year that I decided a few…read moremonths ago that if at all possible I would wait until they had something in stock & give them my business. I have been looking for a bike since September. I first met Martin, a superb young man that was incredibly gracious & patient with me helping to decide what I actually needed. I stopped by a couple times when I was in Columbia (I live almost an hour away) & usually spoke with him but on occasion did speak with other reps that were just as gracious. This past Saturday I stopped in & was assisted by Laura. She, like Martin, was enjoyable to be around. The people in this shop treat everyone like family, like you belong there with them. Laura was awesome & spent a lot of time with me making sure I was confident in my investment & that I would be departing with no questions or concerns. I cannot say enough about her. I had a great experience & cannot recommend them enough. Not only to customers, but other business owners as well. You want your customers to feel like me & countless others? Want to know how to properly build a tribe? Go find out how they're doing their hiring, what they're doing to invest in their organizational culture. I wish more businesses were like them. Big thanks to Martin, Laura & the other kind folks that I crossed paths with. Your actions toward others speak volumes about the organization as much as you individually & is greatly appreciated.

Was talked down on like I did not know what I was talking about and was giving an attitude while…read moretrying to return my bike, I will not be going back here.

I have had these folks do a tune up on my bike. I now have them working on my wife's bike. My…read morephilosophy is simple -m hire a professional and let them do the job. If I evaluate an "issue" I will address said - to this point I have not had anything to address.

Great place for any kind of bike and the right people to maintain it. The staff is friendly and…read morethey know all about any kind of bike. Wide range of new bikes at good prices, too. Whether you need a bolt or want to buy the best bikes in the world, this is the place to be. I go here for all of my mountain bikes and I can't say enough about how lucky we are to have a top notch cycle shop. 10 of 10.

REI is an awesome store! Even though I'm not really an avid outdoorsman, it's always fun to walk…read morearound the store and look at all of the cool miscellaneous items that they have on display. In addition, although I don't need the hardcore camping and hiking equipment, they do have a large selection of shoes, shirts, hats, beanies, pants, etc. that an indoorsman like me (lol) will find useful. What I also thought was cool was that they offer some classes like "Camping Basics" and "How to Pack a Backpack." While some of these classes cost $50 for non-members, others are free and open to the public. Lastly, I loved their selection of dog equipment, which I could definitely see myself coming back for, as they had a few items that I haven't even seen at stores like PetSmart or Petco. All-in-all, REI's a really fun store, which I think that anybody, regardless of experience level, can visit and enjoy!

--Location/Parking-- Located in Columbia, its location can…read morebe a bit difficult to find, but once you are in the mall area there were plenty of parking. Shoutout to staff member Anna for helping me with my hiking boots. --Ambience-- Similar to all other REI, it looks like you are sucks into an outdoor adventure and every area is there to help choose and decide on your selection. --Service/Staff-- Anna helped me with my hiking boots and walking up and down the demo rock area and gave good recommendations on comfort and fit. --Products/Service-- I am super happy with my hiking boots and the return policy and being a member has its perks. Price can be on the high end, but it makes up in quality and service with their return policy. --Capacity-- The store is huge. I wouldn't be surprised if they can service 100+ people during a Black Friday rush. --Overall-- Outdoor equipment and accessories, this is my first stop!

Susan & Eddie are great! I gave them a call to fix my electric scooter. I'm really happy with my…read moreexperience, not only did they change my tire but I was also in a time crunch to have my tire fixed and they got it done with in a 24 hour frame. They're so kind. I'm incredibly grateful.

What a great business!!! Eddie and Susan are a wonderful team!! I love that he picks up and drops…read moreoff the bikes with no extra charge!! His workmanship is so good that I felt the bikes he tuned are better than brand new!! Reasonable rates as well!!! We will definitely recommend him along with using him again in the future!!

Great customer service, review of the e-bike, and recommendations. Thank you! We had a great time!read more

I had an amazing time learning about the history of Aiken with my friends and the Allens. They were…read morea wealth of information and stories, and even modified the tour a bit based on our questions. I would recommend this 110%. The bikes were a fun addition to the tour. I have a new activity when friends and family visit.

Great service! They helped us repair our bike while traveling. Quick and quality service.read more

From the owner: Personalized, Customized, High-end Bicycles Built to Customer Specification. Full Service on all…read morekinds of Mountain, Road, and Gravel Bikes.