I bought my Grandchild a bicycle in early summer. Her Dad "put it together", but could not finish…read moreit. I found out in late August that he did not finish the installation process. The cable for the brakes was not connected, the handlebars were not tightened, and the tires were not inflated. I took the bike into Chain Reaction for the brakes. They found all the other issues. I expected to leave the bike there for the repair. To my pleasant surprise, they took it into the repair area and make all the repairs immediately. They were so sweet to my 6 year old Granddaughter, making her feel like an important "customer". In addition, one of the repair guys taught my Granddaughter to ride her new bike. I highly recommend Chain Reaction Bicycles for sales and service.

My favorite small business in the CSRA. Always feel welcome. Each challenge listened to and…read moreresolved in better than anticipated ways. Phil went to the greater length required to put together the twin bikes that allow us to ride together regardless of balance and stamina issues (from Parkinson disease.) We've been happily navigating local trails on our well worn and well maintained ride for five years and still rolling.

Brett is the bomb! Helped us with a tire problem on an e-trike they don't even sell unlike Andy's…read morewho said "good luck". I had no idea they sold e-trikes, had I known I would have bought it from them. In the future, I will always buy from and use them. Awesome, knowledgeable folks!

Outspoken has been a pleasure to work with. Sometimes it can be intimidating walking into a bike…read moreshop without much knowledge and they have made it a breeze to getting back into the cycling world. Great and honest work at an amazing price. Highly recommend.

I've been shopping at Andy Jordan's Bicycle Warehouse since 1999, the best team then, and the best…read moreteam now, I just finished purchasing my 10th bike from the shop and what another great experience, thank you Drew and thank you Ben for insisting I stay on a Giant TCR, I don't think I would have been happy on anything else...

I am extremely pleased with my experience at AJBW and highly recommend them for any biking needs. I…read morewent in to purchase a bike; Chandler B. listened carefully to what I wanted, what was important to me, what I'd be doing, and what my price range was. Then he showed me several bikes in my price range and let me try them out. I found a bicycle that was the perfect combo of comfort, ease of use and price. Because of a special on this brand, I was able to save over $300. Chandler helped me understand what accessories I would need and explained the purpose and use of each one. There was no upsell involved -- he wanted me to understand what was available. He explained I didn't need to buy everything he showed me today. What I did need to begin riding was a helmet (which he helped me with getting one that fit like a glove), a tire pump and road kit for repairs. Chandler took all the time I needed to ensure I was comfortable with the purchase. He adjusted the bike to fit me and made sure it was ready to hit the road. Unfortunately, we couldn't fit it into my car. Chandler went ABOVE and BEYOND expectations: he said he would bring the bike to my house when he got off work. You don't find that level of service many places anymore. I would highly recommend AJBW for all biking needs. Be sure to ask for Chandler B to be sure you have a terrific experience. (He also does bike rides and other events.)

I arrived Tuesday only to find shop closed due to special "Masters Week" hours…read more I came back the next day 45 minutes AFTER their "Masters Week" opening time (as posted on their door) ... STILL CLOSED. I like patronizing local businesses, but I won't waste my time and gasoline again on a business that lacks the level of professionalism necessary to keep consistent hours or to open up when they say they will. I bought my tires off the Internet, and saved money in the process!

ONCE AGAIN (more often than not), the store was closed for no apparent reason. The owner seems to…read morecome and go as she pleases with no regard for customer service. She gives good service WHEN SHE'S THERE, but she's hardly ever there. Ridiculous.

I have had these folks do a tune up on my bike. I now have them working on my wife's bike. My…read morephilosophy is simple -m hire a professional and let them do the job. If I evaluate an "issue" I will address said - to this point I have not had anything to address.

Great place for any kind of bike and the right people to maintain it. The staff is friendly and…read morethey know all about any kind of bike. Wide range of new bikes at good prices, too. Whether you need a bolt or want to buy the best bikes in the world, this is the place to be. I go here for all of my mountain bikes and I can't say enough about how lucky we are to have a top notch cycle shop. 10 of 10.

Awesome awesome awesome, the whole staff treats you like a friend regardless of your experience…read more They will cut up and joke around with you, far better experience then Ive had with other bike stores. Mechanic took time to explain why I was having problems with my derailleur, he knew that particular model inside and out and the long term problems it has. Amazing. They will always be my place to go to now. Prices are very fair and reasonable, work is top notch, well stocked and awesome staff.

They were open on Monday which surprised me but also they answered the phone which was a great…read morestart. They said they could mount some carry-in tires for me that afternoon and they did a great job at a fair price. I appreciated the care and attention the entire team provided. I'll be back when in Columbia again.

Amazing job at summit cycles. They take care of me evertime I walk in the door. I commute with my…read morebike, not ride for fun. And they keep my bike in tip top shape! Almost any repair same day they have the parts in stock.

Took 2 bikes in for a time up. Bought them from Walmart. No judgement....Fast service, reasonable…read moreprice, knowledgeable staff.