I called Piedmont Dental in Duluth to establish care for myself, my husband, and my daughter, and…read morethe experience was very disappointing. From the start of the call, the woman I spoke with had a rude and dismissive tone. When I asked if they were accepting new patients, she immediately focused on insurance and stated that they don't accept many plans and that many are out of network. When I shared our insurance information, she told me I needed to check with my insurance company. I explained that my husband had already confirmed they are in-network, but her tone became even more rude after that. She asked what we were looking for, and I explained that I'm currently having tooth pain and that we were also looking to establish routine care for my husband and daughter starting with cleanings. Throughout the conversation, she acted irritated and uninterested, as if she didn't want to be on the phone. She eventually stated that they are not scheduling new patients until August or September. Considering it is currently January, being told that cleanings and establishing care would be 7 months out was surprising. While availability is one thing, the lack of professionalism and poor communication made the experience even more frustrating. Overall, the interaction made it feel like new patients are not welcome. First impressions matter, and unfortunately, this one was not a good one.

I love Piedmont Dental. Dr Nash has been great and the Hygienist's are gentle and have done a…read morewonderful job. The office staff are also friendly and helpful. Thanks.

Yes, it is true that this issue has been resolved. Thank you. I just wish it did not take 17…read moremonths.

The worst business I've ever been to. The main reason was the receptionist. Very very rude,…read morewouldn't acknowledge me for 20 mins, just very snarky!

Very happy with the treatment and results of my root canal done by Dr. Phillips. My abscessed…read moretooth went untreated for a long time - thanks to COVID - and then it was not able to be treated by my regular dentist. Dr. Phillips and his staff are very friendly and professional and most importantly the actual procedure was relatively pain free and by the next day I had very little discomfort. Appreciated the after hours follow up call to see how I was doing. I had to wait for some time to get my appointment, but that may well have also been because of COVID and more of a back log of appointments.

Root canal treatment was done well. Office staff, dental assistants, and Mark Phillips, D.D.S..,…read moreM.S. proved excellent care during the root canal performed on me. I was treated extremely well by everyone at this office and felt like a valued/appreciated patient.

Unethical billing practices. Charged secondary insurance first because "they have less red tape…read moreand pay more" creating a huge paperwork mess for me (sending divorce decree to both insurance companies). All while Im trying to sort out the mess they are calling me stating I will be responsible for entire bill if its not paid soon. Charged a $100 deposit before any services performed even when we had two insurances. The dentist himself comes to reception to defend his billing practices stated even with two insurances they dont pay for co-pays and deductibles. Had two insurances for 5 years and never paid out of pocket in another state. Stated my daughter was due for cleaning, which she was not. Primary insurance didnt pay for cleaning because she wasnt due but secondary paid and I was responsible for overages (so he can keep my deposit). Also charged for extras that I had to pay out of pocket for but didnt get permission for. He knows how to work the insurance circuit to increase his payment to he wont have to pay "whats reasonable" and ends up getting full price. Dont go here! Keep your money in your wallet and not his!