My mom has been going to this doctor for years now. Every time she goes the secretary makes her…read morelife impossible when speaking to her. The secretary speak for the doctor when asked to speak to the doctor. Various occasions I have witnessed the secretary has raised her voice at my mother with an unpleasant tone. The secretary wants to go against the doctors word. The doctor is really sweet and caring and if it was for him I would rate him 5 stars, however the young lady In the front is VERY unprofessional . For that reason She has thought about finding another doctor.

Tuesday, 5/8/18 -Waited an hour in the waiting room while the secretary ignored our questions…read more Another guy was waiting over 2-hours for his appointment just to be told off by the secretary. Place was a mess over a new computer system. Someone needs to be fired because I will be finding a new doctor.

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.

I cannot tell you how much I appreciate Christine - nurse that works here. She explained everything…read morewas very sensitive to knowing this was my first time and made me feel like i was her family before during and after. She is truly an asset in the medical field overall and to this location. Having a provider is definitely worrisome so the sensitively is always appreciated and she did just that. What a great experience thanks to the staff but a special thank you to Christine - she is truly a nurse icon

I love this place they sterile loveing and kind they professional careing they take time out to…read moreknow they patients I will recommend them to all my friends live the nurses and drs they are wonderful ppl also heros in this pandemic Dr bagal and Victoria and Anna are great and wonderful souls god bless u all tj

Dr. Tantawi is an excellent doctor. However, the office staff has gone totally downhill you can…read morenever get through on the phone, and if you leave a message you will not get a call back. If by the grace of God, you do get through they will leave you on hold until you get tired and hang up.

Dr Tantawi is the best general practitioner I've ever had. She takes as much time as she needs with…read moreeach patient and never leaves you waiting too long. Staff is great, Sandy knows everyone by name and always is quick to call you back when you leave a message. Their new office is so clean and nice. I wouldn't go anywhere else!

One of the worst hospitals in New Jersey. They have refused my mom fluids when she is severely…read moredehydrated. She has been there for months with no diagnosis. The GI team is very unreliable and lapse in care. They also dropped my mom on the floor which led to severe skin tears when picking her up. The medical doctors do not respond when called. Awful experience.

My husband had a procedure done today in the outpatient department. He felt the hospital was very…read moreclean. the staff was very friendly and organized. It was great that he didn't have to wait long in the waiting room. They were pretty much on schedule with the time they quoted. Pleased with their processes.

THIS PLACE WILL WASTE YOUR TIME AND HAVE YOU LOSE MONEY…read more.. I really would like to rate this place with no stars, but there is not an option for it. First they changed the name and didn't not send an email, a letter or a systematic message on the phone to notify me. When I called to make my appointment I was scheduled for a date and time, when I showed up to the appointment I was informed that I didn't have an appointment that day and they didn't see any appointments for me at all. Then, I asked to be scheduled for the next day and I was given a time. When I showed up, I was informed that my appointment is for 3:15 PM and not 2PM. I had nothing to eat to be at this appointment and I was behind on my meds just to get my blood work done... I also took time from work for both appointments and I had to be back at work after rescheduled appointments. I had to find a substitute to cover me since I was not going to be available for another appointment in like another month. I had to pay my substitute double for the day do the last minute noticed, so she can assist run the event I was supposed to assist to run.

I sent paperwork to the doctor's office via e-mail to be filled out and sent back to me. This was…read moreon February 8th. I called back last week to confirm it was received and was told that they handle items as they are received. It has now been 2 weeks since I sent this email and I still have not received any return or contact. I feel this is unreasonable.

I had to revise my 1-star review I wrote on August 26, 2016, due to the fact that over the last two…read moremonths, I've come to learn that my father (who has dementia) has been manipulating my sister and the staff there because he wants to leave. He has violent outbursts and tells my sister and I that he's in a prison and a lot of other horrible things. I will say this is a predominantly African American patient facility and my father is older and has asked if there were any other people he could have a room with that were like him, which we understood his meaning. Unfortunately there are not, and they put him in another room with a man who doesn't speak because he is dying. It's a sad place to be, and most people are very ill. We feel for our father but I have to say since I called to complain about a lot of things, they have made some serious effort in attempt to make our father happier. The problem is my father will never be happy again. He was an alcoholic for 60 years who is now sober and he has brain damage from a hemorrhage about 8 months ago and it's only made matters worse for him and my sister. I don't wish anyone to go through this with their parents, because it's taking a massive toll on my sister's health back home. I'm in California and the calls I get have been crazy, and not very accurate. After coming to realize and talk with several helpful and very polite staff members, that what I was being told months ago wasn't altogether accurate. This is a facility where you come to rely on because you have Medicare and Medicaid. They helped our father get Medicaid, too. We don't have private health insurance, and this is one of the few places that take in patients with limited financial resources. We spend a lot on his other needs, like the diapers he likes, razors he wants, Fixodent, mouthwash, food he loves, and taking him out once in a while which adds up. But it's a facility that does their best with the budget they have and the people are actually very nice.

My actual rating is not an option that's provided. That rating would be a negative zero!!!! This…read morefacility is big disgrace to humans. The level of competence is equal to that of a deer in headlights. I would never recommend this facility to anyone. The disregard they have for the residents is very upsetting, unprofessional, uncaring. The medical staff and the administrative staff has no sense of urgency. However they are very concerned with obtaining your insurance information and your level of care. They try to convince you to enroll in Long Term Care. Complete Care in Paterson NJ is incompetence at its best. Stay clear of this facility.

In 2010, Hackensack University Medical Center is where I had my fibroids removed with the, "DaVinci…read moremachine which is a robotic-assisted surgical system that is used to perform complex procedures with greater precision through small incisions. It works by giving the surgeon a magnified, 3D high-definition view of the surgical site while they control robotic arms with instruments from a console." Dr Michael Pitter (RIP) was my Doctor who performed this masterful work. The nursing staff was simply divine with their TLC, compassion and professionalism kindness towards me. I was preparing to have my Mammogram and Ultrasound done. However, I was informed by my scheduler at Columbia Doctors that I needed my images from my last mammogram (2014) with Hackensack University Medical Center. Today, nothing has changed with the remarkable, caring, positive staffers, that give TLC as their standard. A professional body of heartwarming staff at Hackensack University Medical Center. I called and requested my images. They returned the call the next day, and my images and report were ready. I drove to NJ, got my ticket stamped for free parking from the Breast Cancer Screening Center. Dropped off my images to Columbia Doctors on West 51st Street in the heart of Rockefeller Center and Radio City Music Hall (so cool). At the end of the movie, it was a joyous experience that made me feel truly gratefully happy and cared for by Hackensack University Medical Center and Columbia Doctors/NY Presbyterian Hospital. The great news is that my Mammogram and Ultrasound was negative. AMEN

After a grueling 10 hours in the ER hallway I was moved upstairs to a hallway bed for two days…read more There were ample discharges yet they still did not move me into a room. I absolutely give 5 stars to the day time nurses I had during my time in 3LW. The night shift I cannot say the same. I felt avoided and ignored entirely at night other than them waking me up for blood work and vitals roughly. For two days I dealt with nonsense and excuses just waiting for an MRI brain scan. Finally one of the APNs was able to escalate my MRI up about 8 hours earlier. I came to Hackensack because they're supposed to have an amazing triage process and broad range of care. I had seen and witnessed so many patients with non emergency issues coming to the hospital and passing me over for things they should be going to an urgent care or their normal PCP for. After 3 days I left with zero diagnosis or information about my condition. A complete waste of my time coming here.