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Longwood, FL

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Summit Marketing

3.0 (2 reviews)

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15 years ago

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14 years ago

This is a followup to my review of 14 January. Summit/SMA refunded my monies. I consider this matter closed. Roy C

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Global Vacation Rentals - Los pequeños en el parque acuático

Global Vacation Rentals

2.7(44 reviews)
27.5 miHorizons West / West Orlando

Disclaimer: I am only on day 3 of my stay. I will update if anything changes. I wanted to…read morehighlight the great experience I have had with this resort because it needs to be said looking at these reviews. Booking: I called and booked at the beginning of this whole covid mess at a time when people were canceling. I cancelled a trip to Mexico and decided to go somewhere that I could drive. I called and spoke to Cheryl. She was so very polite. She expressed how appreciative she was of me making the booking. They altered their policy for covid and allowed late cancellations with full refunds because it was so new at that time. This was a great move by the company to provide top notch customer service. If I am ever looking to stay in Orlando again or am asked I will definitely refer this company. The place: The resort is beautiful (Windsor Hills) and not far from Disney. The house we stayed in is just as beautiful. See pictures. It was easy to check in also. We called on our second day to have heat turned on in the pool and have them look at sliding glass door. It was extremely hard to open and close. Someone was at the house within 30 minutes. They needed to replace the door which couldn't be done until the next day but it only took like 30 minutes. Not a bother at all it works perfectly. Everyone that I have talked to have been so nice and I wanted to recognize that. Again if I am ever looking to stay in Orlando these are who I would use. I should mention we stayed in a 3/3 two level townhouse with a splash pool.

Dont stay in these homes very rude customer service. Roach and rat infestation. And the house was…read morenot worth the money we paid.

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Global Vacation Rentals - La sala de recibo

La sala de recibo

Global Vacation Rentals - Dining

Dining

Global Vacation Rentals - Resort pool with water slides and lazy river

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Resort pool with water slides and lazy river

Prestige Florida Villas

Prestige Florida Villas

2.1(7 reviews)
33.8 mi

I unfortunately hired this company to manage my vacation rental. In the beginning Chris was…read morepleasant, but then became extremely short tempered and rude. Their cleaning standards are far below acceptable! They wash duvet covers 4 times a YEAR, which is disgusting with so many guests in and out. I stayed at my property and was extremely upset at what I saw upon arrival. The floors had spilled pop on it, toothpaste on bathroom floor, hairs in the kitchen, unwashed coffee and end tables, empty toilet paper dispenser, mismatched bedding , dirty stained towels, and worst of all was the uncleaned showers in all 3 bathrooms. The shower doors were never cleaned and had soap and shampoo dripping over it. There was also air filters that had never been replaced and full of dirt and dust. I have pictures to back up each claim. I immediately contacted Chris to let him know of the uncleaned house. He said his cleaners were "good enough" and stop complaining. So I immediately fired him and hired another property manager the following day. Then I spent the first 2 days of my vacation cleaning and disinfecting the house properly. After I fired them I was denied my monthly statements and end of the year statements needed to file my taxes. I had to contact the DBPR to file a formal complaint. Their lack of professionalism is apparent in all ways. So, for guests wanting to stay at a property they manage, I say save yourself the hassle of staying in an unsanitary house. As for home owners looking for a property manager, I say don't risk your biggest investment with unprofessional managers like Chris. They will be rude to your guests and cost you money with unhappy guests wanting to leave. As for my 1 star review, there was no option for 0 star.

Terrible communication, no urgency to fix issues. House not well kept up. would not recommend…read morerenting from them.

Starmark Vacation Homes - Gold Star Home Kitchen Representation

Starmark Vacation Homes

3.0(3 reviews)
28.0 mi

I am absolutely amazed by Starmark. I booked through AirBNB and due to some last minute changes…read morebecause my fiancée being in the military, they helped me out and then some!!!!! I absolutely recommend Starmark for your vacation needs for Disney! Great places and prices :) thank you again for all your help Starmark!

No Southern Hospitality during our 6 night stay We were on a…read morevery special family vacation and Starmark vacation services were unreliable to say the least, and worst of all, most of our time at the house was ruined because I ordered pool heat, and it was turned on 2 days after our arrival. I made several calls, and there was no urgency on their part. We had pool heat for a little over a day, and I was charged $110.00...ridiculous. I called four times on Saturday to report cold water. The neighbors pool was 10 degrees warmer than our. Our compressor was not even running. I was promised that someone would be to fix it within the hour and that they would send me an update. Neither happened. Also, if you want t make a phone call , you must go outside. No service in the house. They don't tell you about this problem. We requested a pass to use the clubhouse. It was not in the house, so we had to call about that, finally got it before noon our second day. Also, very limited bath towel supply, and no wash clothes...had to go buy some. The kitchen was not stocked with items to cook a meal, all the skillets had broken handles, and the pots and pans were in such bad shape they would not have sold in a garage sale. The house was beautiful, but not functional. Beds were not comfortable...laid in a hole. The pool area was nice, but with cold water we didn't get to enjoy it much. Our 2 and 3 year old were not happy. Especially when I was quoted that the water would be 88-89 degrees. Our vacation was centered around the pool because of the kids. I have used VRBO for 15 years, and have never had a bad experience, only good ones, but this was a terrible, expensive experience. Not service oriented at all. At the very least we should get a refund for the pool heat!

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Starmark Vacation Homes - Gold Star Home Family Room Representation

Gold Star Home Family Room Representation

Starmark Vacation Homes - Gold Star Home Dining Room Representation

Gold Star Home Dining Room Representation

Starmark Vacation Homes - Family Time

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Family Time

Summit Marketing - vacationrentalagents - Updated July 2026

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