I have gone here twice now for CT imaging. The first time they stuck me 6 times to get the IV in…read morefor contrast. I left looking like a drug user. They were unsuccessful in inserting the IV. I left with many needle marks on me as well as bruises. Their response was to reschedule and do it all over again. My cancer Dr suggested this time to come to their office to have the IV put in and then drive to the hospital. Since I had chemotherapy in the past and lymph node removal on the right side, an IV is not an option in my RT arm. I received chemo in the left arm which leaves me very limited to where needles can go due to scar tissue in the elbow bend area of the Left Arm. My cancer dr's nurse inserted it in the forearm of my Left Arm due to these reasons. PW imaging room, the lady supposedly flushed my IV before hooking me up to the machine that pumps the contrast. She then had me lay on the table while the CT gave me a couple of commands. She then stated she was about to use the machine to put saline in me. Suddenly it felt like an immense burst of pressure was being pushed through my IV. It blew the IV out of my vein and immediately swelled up my arm. I was in extreme pain and my arm was burning. I asked if it was normal and she said no that my IV blew. I made a brief statement that the machine pressure was too much. I was once again told I would just have to reschedule to have it done all over again. I left with no CT scan. Another important fact is that I have no idea if the saline flush was a fresh syringe or not. I have no idea if it was even saline. The lady did not open any fresh medical syringes in front of me or alcohol swab. I have no idea if it was a clean syringe. Looking back she didn't clean the opening area of the IV with alcohol before she supposedly flushed the IV.

I had a great experience getting a MRI with these folks in Knoxville Hall of Fame Dr. Caleb was the…read moreReceptionist, Ashley and Sara done my test. They took care of me. Verynice and pleasant atmosphere! Thank you!

I walked and was instantly greeted by two competent men who checked me in. Check in was seamless. I…read moredid have a longer wait, due to extenuating circumstances outside of their control. One of the guys moved me to a more private waiting area, where I was shortly met by my ultrasound tech. She was warm, genuine, and listened to my axieties. She made my experience as painless and comforting as possible. If I ever have to do further testing, I will definitely request University Diagnostics, and more specifically Brandy the ultrasound tech, who was fantastic. Thank you Brandy for doing such a great job!

Not to be confused with Colonel Sanders Wets, which is a term to describe pants which Sanders - who…read morehas an incontinence problem - wets himself in. This is a medical complex that I've been to a couple of times just outside Knoxville. All of the locals come here for all kinds of stuff. If it's health-related, there are probably a few people and businesses here ready to help you. My Knoxville girl has her doctors here, which is why I come here occasionally.

Friendly front counter individuals, clean facility, plenty of parking, etc…read more Went for my 3rd mammogram in a 5 year period-all 3D imagining as I've had cancer before. This 3rd visit I found the lump and called my regular doctor to refer me. I got an appointment within a few days. Mammogram technician very friendly and professional. Since I knew the lump was there, they immediately took me across the hall for an ultrasound. Afyer a short wait, a doctor came in and told me I really should get a biopsy which I scheduled. These were the positives. NEGATIVES: I didn't have insurance so cost was a major concern for me. I was easily given discounted price for mammo and ultrasound as I had to pay upfront for those. When it came to the biopsy, I was given a price assuming that covered -apx $2500. However I received a pathology bill for $3000 and a $600 for Quest Diagnostics which I never have figured out what it was for. (Tge pathology bill does after numerous calls and help from the team at Ft Sanders West gets reduced to $1000. Them I'm referred to Thompson Cancer Center for additional services. I will recommend to my regular doctor to not refer to Ft Sanders West as you get passed around to independent doctors if something comes up in a mammogram. It's difficult to get straight answers as you have to go through many channels. Though the technicians are very friendly and helpful, the overall experience is a nightmare during a particularly stressful time.

Went for lung imaging. I waited maybe 5 minutes before I was called back to begin the registration…read moreprocess. after registration they have someone take you to imaging dept and that's also a very short wait. You're in and out in no time. After imaging was complete they walk you out and down the hall to show you the exit. Everyone is very considerate, helpful and kind.

Enjoyed my visit I was treated like family and everyone was very friendly and helpful and nice to meread more

They will get you in at a reasonable time. Almost everybody is kind except for one or two people. I…read morewill definitely return.

Had a wrist MRI preformed at Abercrombie April 26th. Took the disc to my specialist at TOC, who…read morefound a TFCC tear on that MRI. According to the report from Abercrombie, there was no tear. Surgery was denied due to that report. Had a second MRI Friday preformed in house at TOC. What did they find? A full thickness TFCC tear. Not sure how y'all missed that one. On the plus side, at least I didn't have to pay for it. Thanks Workers Comp.

Cherilyn was amazing with registration…read more Gracie with x-ray was extremely awesome. If my husband hadn't known, he would have thought she was a nurse. She explained everything so well and was extremely kind. The spinal tap procedure had a small complication. The first site was too painful due to his nerve being too exposed; so Brody, the nurse practitioner, had a move to a second site. So grateful that everything was done extremely professionally; and my husband and I would definitely recommend this team again.

Received call last week confirming to come in for PET scan which was scheduled last year. Confirmed…read morefor this morning at 8:45am, I took off time from work and was on my way when my doctors office called saying they called and had we're not set up to do the scan and had not ordered tracer. Total waste of my personal time off. Keep in mind they called me to schedule but called my doctor to cancel...not professional.

Great care and great staff! I had a PET scan done. From receptionist to techs everything was…read moreperfect. Highly recommend!

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family