Purchased a set of B12 shots on Groupon and, upon my first visit, I was interested right away in the comprehensive weight loss program so I began immediately. Problem is, the records for having additional B12 shots (originally purchased in Groupon) in my file was "lost in the shuffle". I was okay with letting this go, as the B12 shots were part of the packages I started to purchase on a weekly basis. Eventually, I was encouraged to buy 4 weeks of treatments at a time (to save both of us time and, I am sure, the company money by not running the card multiple times). My work schedule changed and, because Summit is only available to me on my side of town on Mondays, I was unable to make it to my treatments for 6 months. When my schedule opened up again, I contacted Joy to schedule an appointment and to check the status of my previously purchased plan. I called no less than FOUR times without receiving a return call AND I came in TWICE... both times she was unable to locate my file. I feel like this company wasted my time and money and took my patience and kindness for an opportunity to deliver poor customer service. When you meet Joy, she is upbeat and positive... so that is why I tried to call/visit multiple times to work things out... but she is either too unorganized or too greedy to care for her clients properly. To add insult to injury... the one time I came in to see Joy, she told me that my packages would have expired in 6 months. WTF??? You took my money but now I do not get to receive my treatments NOR do I get a courtesy call back??? The outgoing message gives specifics on leaving a clear message with contact information, Every time I called, I made sure to leave all pertinent information and yet no effort on Summit's part to followup with the customer.
I really have other stories about a lack of quality service in the year I had done business with them... but this one was the topper to push me to want to write a review to warn others. Summit is less expensive than other places... but, perhaps, you get what you pay for. read more