I had my regular six month cancer screening visit at the Hampstead, NC, location yesterday. As has always been the case, both with cancer screenings and two Mohs Surgeries, it was an excellent experience. Wait times are very short. The providers and their assistants are very competent, congenial, caring, and efficient. Yesterday I was cared for by medical assistant Riley and Physician Assistant Kaitlin Wilson. Both were very thorough and inspired my confidence. I very highly recommend this exceptional practice! read more

Very disappointing visit. The PA spent maybe 90 seconds with me and interrupted me three times instead of letting me describe my issue. I went to the car and cried. I paid $100 for absolutely nothing, except to be told to use sunscreen, which I already do on a daily basis. Very, very unprofessional office and I told my primary care doctor to stop referring business there. She apologized and said that they had had a couple of recent complaints. They are more about cosmetic surgery than helping regular people with rashes or issues. read more

I had a fully body exam done by Lynn Baker, PA-C. She was very thorough and very particular to make sure all things were noted, I also has a Dr appt scheduled with my pcm the next day for a rash that just came up. Dr Baker didn't think twice, she's all lemme take a look. I got meds and it's about gone now. Which I appreciated! My son was with me as well & she chatted with him some & making everyone feel comfortable. So thankful for the time of Lynn Baker & summits office! read more

Terrible visit. I saw a fat doctor that looked like a 60 year old woman, but she claimed she was pregnant. She did nothing to help my issue. She didn't prescribe anything. She just told be not to irritate it-what? The whole visit was very bizarre, from the pregnant doctor that looked like a senior citizen to me not getting a prescription. I would not recommend this place to anyone that I liked. I've been meaning to leave this review for a while. I wish I had done so earlier; maybe I could have spared someone else from their ordeal. read more

Not true healthcare. Hippocratic oath MY ASS. This place is just a monetized business with zero compassion, I had a terrible adverse reaction to the medication they put me on and they refused to accommodate me in any way. They wouldn't see me and the provider wouldn't even call me. I had to make an appointment For the next week. I showed up at the appointment 11 minutes late bc of hampstead traffic and they turned me away stating a 10 minute policy. Keep in mind I STILL have a horrendous rash from the medication. AND every other appointment they make me sit in the lobby for 30 minutes before they see me. THEY DO NOT CARE! read more

I was going to have surgery and a view days later my husband was having heart tests to diagnose his problems. I called and left a message on a Friday , with the answering service , 2 weeks prior to my scheduled surgery to inform them that I would not be able to have it at this time, due to the unknown outcome of my husbands tests. I received a phone call from the nurse saying I did not inform the of the cancelation and had to pay 750.00 . I explained to her that I had called 2 weeks earlier and that my husband was having triple by pass surgery on the same day that I was scheduled to come in. her response was that that did not matter and I had to pay The 750.00 She stated she had forgotten to collect this at the last visit and needed to collect the money So she would not be in trouble. They had no compassion or concern for My situation and knew I had called to inform them of my cancellation but still billed me the 750.00. I would never refer them to anyone and give them a zero rating. All they care about is money. read more

Terrible experience with the administration. I was told wrong originally by the office in regards to billing and insurance. It took forever to follow up and reply. I wasn't particularly satisfied with the resolution. Go to Wilmington Health Dermatology in Porters Neck instead. It's only five or so min up the road from them. The staff is super friendly there, and I have never had any issues. Summit can feel free to reach out to rectify the situation, but I'm not pursuing the issue anymore. If the office wishes to contact me, they can and I'll update my review. read more

Dr. Sica seems either uninterested or rushed doing my exam. He claimed to not be able to see a problem I have on my face ( everyone else can see it). He gave me a prescription for an antibiotics even though he had no diagnosis. He prescribed a face treatment for my husband's ( precancer) face and didn't return his call when he had a serious concern a week after starting the medicine. Seems he could use a vacation to recharge. read more

Unprofessional! They claim they sent me a text stating I needed to re authorize my referral because it expired LAST YEAR. So if that's true why the heck are you supposedly sending me a text about it days before my appointment. I never received that text despite what they claim, I did receive multiple texts to confirm my appointment though and one about the late policy. And why the heck are you asking me to confirm if I don't have a valid authorization/referral. I had no clue and if I had known I didn't have a valid referral I wouldn't have taken off work, wasted my time and drove 45 mins from Jacksonville there (and back). It makes no sense. Next time rather than relying on texts, pick up the damn phone and physically talk to the patient. You said yourself sometimes the system glitches so you know it's a possibility messages may not be delivered. Just like you like to charge patients that are late or no show, I should charge you for my time and gas! read more

Last year I went to get 3 moles removed and ask if I should be concerned about them. Dr said they didn't look troublesome at all and removed them but let's get them sent to the lab and checked out anyway just to be sure. We'll know the results in 2 weeks. Said they'd call with the results which I confirmed twice. After hearing nothing for well over a month, which I was ok with because no news is good news I figured, I called back and asked about my results. "Did you look in the Portal?" Up to that point I had heard zero about any Portal. Didn't know one even existed. Results were fine though. Fast forward a few months and I get a bill from the lab. Lab tests on the 3 moles totaled $1,275. Insurance covered some. But I owe over $750 for tests on moles that the Dr said looked fine with high confidence. I assumed it may cost a little for the tests....but $425 per mole!?!? Had I ever known that it would cost that much to get these moles lab tested I would've 1000% said no. I thought this was extremely deceiving. Healthcare industry is no doubt one crazy racket. I will never go back to any of Summit's locations. read more

Went for another appointment (June 4, 2020) with Dr. Chelsea Loy for lip filler, great experience overall. Talk with the doctor(s) and ask questions, do your own research and be verbal and realistic about your goals and Dr. Loy helps achieve them! My first experience with her was over a year ago, and wonderful. Second was a bit underwhelming but I realize now I was not verbal and straightforward (using photos, examples, etc.) enough with my wishes. Not every type of filler or procedure works for everyone/every body. I recommend Loy and I recommend the Hampstead location! read more

Dermatologists have the option to "code" any skin lesion as suspicious in order to assist the patient in getting insurance coverage. This is a simple coding issue at the doctors office, not an insurance coverage issue. Summit refuses to code skin lesions as suspicious when technically any skin anomaly should not be there, its semantics and they refuse to do what ALL other dermatologists do. They are all rude and condescending to patients from the doctors, assistants to the office staff. This is definitely not the first complaint on their rudeness. Don't go there, there are simply better options. read more

Maragene Trainter is one of the best Derm providers I've seen in a long time. I have used her for Botox, facials, skin concerns, and treatment of acne. I went on Acutane because she gave me confidence and clarity on that prescription. She was very informative and took her time to make sure all of my questions were answered. She truly tries to always give the best care for me and all her patients. read more

I like the doctors but certain members of the staff are totally and completely inept or incompetent, not sure which. Maybe both. Make sure you get all of your questions answered when you are there because they will NOT return phone calls! read more

Was scheduled with dermatologist. They pulled a bait & switch and I was seen by a PA and someone else, could have just been an admin person, no introduction. The two young valley girls was not what I scheduled. When I tried to ask a dermatology question, one giggled and said you have to make another appointment. I unsubscribed from all their emails, they will never see me again. read more