These last 2 years have been so intense for myself and my 78 year old mom and my 85 year old…read moredad...they were once super active but my dad's health changed..He was once in charge of the Cleveland field office of the FBI... Well they have had thee very BEST life...and when they were no longer able to live alone I needed a place that was comparable to the FIRST CLASS style of living that they were accustomed to...WELL MAPLERIDGE HAS BEEN OUR SAVING GRACE...from the very home Iike atmosphere to the extremely caring staff that have looked out for my parents like they were their own to the most beautiful grounds ever...The food is delicious and menus vary..and by Farrrrr the ACTIVITIES ARE AMAZING...FIELD TRIPS TO RESTAURANTS ...BOAT TRIPS...BARBECUES...I LOVE PLACE...my Dad passed April 23...one of the worst days of my life...MAPLERIDGE has buffered the blow for my mom and I...they have loved on us so much that my mom will remain here and we will continue to thrive...I LOVE U MAPLERIDGE

I like the small cottages, which promote a family-like feel. Thank you Maple Ridge for taking…read morecare of mom : ) .

Great genuine caring staffing Very attentive to residents…read moreneeds Incredible management team Staff is supported and valued Clean, always smells good

I have worked at Middleburg Heights assisted living for approximately 3 months, The residents here…read moreare great! the staff really cares about the well being of the residents. walking in gives you comforting feeling. We have activities 5 days per week, a TV room in the front lobby that our residents meet as a family to watch movies and sports. A cozy warm fireplace to sit in front of (weather permitting) The Food is good, Alex our dining manager has over 10 years experience and really cares about the residents food preferences.

My father was a resident for 26 months. Care was excellent, he was clean, cared for by staff and…read moreejoyed both the food and activities. Highly recommend this facility.

Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind.

Spoke to Julie about moving my father into willowwood and she was very helpful and helped me…read moreunderstand what I needed to do to enroll him at that facility to get the care he needed

We looking for a spot to place my mom into memory care. I've been researching the numerous nursing…read morehome homes in the area. On a whim, my sister and I just popped in. Very friendly staff. They gave us the grand tour without even thinking about it. Everything was clean. No smell that you usually get in memory care. Showed us laundry,cafeteria , private rooms. We have definitely found the place for my mom

More than 70% of staff is agency no communication among care giver starting with DON Denise and…read moreADON Marie. STNA Jody does wound care on stage 4 wounds because Nurses are from agency and don't complete work assignments

Absolutely gorgeous place inside and out. Happy residents who boast about a wealth of activities…read moreand good food. Nice staff I interacted with too! Not "institutional" whatsoever.

Do not sign up your loved ones for this place. Do not encourage anyone to apply to work here. I…read morecannot stress this enough. They prioritize billing over patient care and hiring adequate staff. Patients have been left for hours with no nursing visits nor even phone call. Nurses and STNAs are overworked and spread far too thin. Management is increasingly​ inadequate evidenced by a surprising lack of compassion and concern. Training for multiple roles does not prepare staff for the tasks they are hired for. It is a toxic work environment lacking space for constructive criticism, ideas for improvement ​are thrown to the wayside.

Family was left waiting over 3 hours to discuss hospice care. Representative called only after…read morebeing an hour late. Rescheduled for another hour later, then called again to reschedule. The lack of compassion is ridiculous. Their lack of professionalism is astonishing. Run, don't walk to another provider! Your loved one deserves better!