I wish I had seen Madeleine's review prior. I wasn't part of picking the facility for my mother in…read morelaw. I have serious reservations now about this place. After only four months the bill has gone up $1000 a month even though she's doing better than when she got there. Apparently there is no lease and they can raise the rate when they see fit. They determine how much care you need and can raise the care rate anytime. It definitely feels like a bait and switch. I'm digging into it now and I'll keep you posted and also send me your good places if you don't mind. The food I have tried there seems good and many of the people that work there are lovely (not Diane, she's not a people person lol) . The corporation that runs it, I'm not sure about. Look out!

Horrible care! Rude employees, missing items, overmedicating, and the place was a mess. My mom…read morewas a resident here, and she passed on January 11th. Please do not choose this facility if you want transparency. They say their response time for the call button is 3-5 minutes. I sat on the phone with my mom for almost an hour as I had her press her call button every 5 minutes with no response from anyone. As I was packing her things everything was dirty and sticky, I was especially disgusted with the bathroom floor(I have pictures)...my poor mom had to step on that floor with her bare feet. I have many more examples of the poor care they give. Please do NOT consider American House in Macedonia, Ohio.

More than 70% of staff is agency no communication among care giver starting with DON Denise and…read moreADON Marie. STNA Jody does wound care on stage 4 wounds because Nurses are from agency and don't complete work assignments

Absolutely gorgeous place inside and out. Happy residents who boast about a wealth of activities…read moreand good food. Nice staff I interacted with too! Not "institutional" whatsoever.

Don't send your loved one to hudson Elms nursing home!!!! The staff there is very incompetent They…read moredon't take care of people like they should. I worked there for 13 months. At least 10 people have died since I was there.... the place smells like piss and shit. I can't say anything positive about the place. The place is just disgusting. It needs to be shut down immediately. ... can't keep staff.

Doesnt answer the phone. Or return phone calls whenever you leave,a message at,all. Doesnt consult…read morewith you about medication changes or changes with the patient or if tgey' ve been transferred to anotger facility until well after the fact. Refused to come to the phone whenever my brother asked them to speak to speak to our Mother as to why they were with holding his cigerettes from him and continued to do so for the whole day as if he was a child. This is a HIPPA VIOLATION I KNOW BECAUSE I TOO AM A NURSE!!! IT IS AGAINST HIS AND OTHERS PATIENTS RIGHTS THAT DO ALLOW SMOKING AT THEIR FACILITY IN THEIR DESIGNATED AREAS. THE NURSE THAT WAS ASKED TO SPEAK TO SPEAK TO OUR MOTHER SAID AND I QUOTE" SHE WASNT COMING TO PHONE SHES TOO BUSY". Your never too busy to answer a family members concerns and thats part of the job. She was on speaker phone so I myself heard this also. I have contacted tge Omsbudsman about this and I hope that this place is investigated because it is a very unprofessional, uncaring disgrace and needs to be shut down.

My dad lived in the memory care area at Light of Hearts Villa, and our whole family was just so…read moregrateful for the love and care he received. From the moment we walked in, it felt like more than just a facility--it felt like a true community. The staff is amazing. Kind, patient, compassionate--just genuinely good people who clearly care about what they do. They treated my dad with so much respect and dignity, and they were always keeping us updated and involved. It was such a comfort knowing he was in such good hands. One thing that really stood out to us was how communicative and connected they kept us, even when we couldn't be there. They're super active on social media, which might sound small, but it made such a big difference--seeing photos and updates of activities or special moments gave us a glimpse into his day and brought us so much peace and even a few smiles. The whole place just has this warm, welcoming vibe. It's faith-based, which meant a lot to our family, and it really does feel like everyone there is part of one big extended family. There's a spirit about Light of Hearts Villa that's hard to explain, but you feel it when you're there. We're so thankful we found this place. It gave our dad the care he deserved, and it gave us peace of mind. We'll always be grateful for that.

If you are considering LOHV, please be sure to fully understand the details regarding their offered…read moreservices in relation to what you or your loved one's needs are. In our case, an unreliability (not enough professional rigor) in their intake process/assessment resulted in them accepting residents that they could not support, even initially. Their hearts may be in the right place, but their professionalism is lacking and led to some extremely stressful situations in which we paid for rent and additional fees for LOHV services, but were then also required to pay fees for outside aides to supplement what was lacking in LOHV services. The seeming lack of professional standards (and/or training?) for staff, including aides, nursing, and administration left us wondering if they really understood how to work with elderly people as adults with specific needs rather than big children. While the facility looks nice and seems to be maintained very well, the care was very disappointing.