Wonderful service! Beautiful fresh flowers delivered in a timely manner. Will always use when…read moreflowers are needed

I placed a same-day flower delivery order with this florist, but shortly after ordering they called…read moreto say they could not fulfill the delivery that day. While disappointing, I understood. Since the next business day would have been too late for my needs, we mutually agreed to cancel the order. The problem is that despite canceling the order, they never refunded my money. I emailed twice with no response. After waiting about a week, I called and was told they had "no idea" what I was talking about and claimed they never charged me -- even though I have both an online receipt and the charge on my credit card statement. Their response was essentially to dispute it with my credit card company and "leave them alone." I did dispute the charge and also filed a complaint with the Better Business Bureau. Even the BBB received delays, evasions, and contradictory information from this company. After nearly six months of trying to resolve this, I've given up on getting honest customer service from this florist. I normally avoid leaving negative reviews, but I want to warn others: be very cautious when ordering from this business. My experience was extremely frustrating, unprofessional, and ultimately cost me both time and money.

The flowers were beautiful, but the overall experience was frustrating. Due to a website glitch, my…read morecard message was completely left off, leaving the recipient with a mystery delivery. I tried calling the shop for several days to resolve this, but no one answered the phone. I finally managed to get a response via email. While the floral work is high quality, the technical issues and difficulty with communication made this a disappointing experience.

Received a beautiful bouquet from my Leadership Team during my time of healing from surgery…read more Florist staff even contacted me via phone when I wasn't home for delivery. She was super patient while I contacted neighbors to pick up. Appreciated the great customer service! She also took a pic of bouquet once it was determined that porch drop-off was the best option. I highly recommend this florist!

This place is TOO DIE FOR! adorable inside and out. So many florals to choose from for purchase. We…read morereserved the back room for a bridal shower. There was about 25 ladies total. We brought in our own food, there were tables and counter space set up for the food to go onto! alcoholic beverages (wine and champagne) came from the bar up front for the party. There is a TV in the room as well so you can play games and show photos throughout the shower! Bathroom is upfront. Limited parking out front. Not sure if they have overflow parking?? Poppy's is right next to a big field, when we pulled up there were kiddo soccer games being played.

This is the CUTEST place for a girls night out. The vibes are top notch from the moment you walk…read morein. The staff are so welcoming. If you want an inclusive environment and place to go for an experience vs just another place to get a drink.

First off it's important to note that I have given my daughter a dozen roses, balloons ,…read morechocolates, and plush every Valentine's Day since she was 3 years old. I even succeeded in having her Valentine's delivered while in the hospital once which was no easy feat. I made this floors to wear this while placing my order. So please keep this in mind when I explain to you my experience with this florist. My experience is as follows it is 100% accurate and truthful and unbelievable to me: ​​I contacted this florist two days before Valentine's and while placing the order it was suggested to me that i go to the website to view their selection and choose what I wanted to add and call them back they took my name my $170 flower arrangement and the CSR gave me her name to ask for when I called back they guaranteed me valentine's Day delivery. I could not view the website while on the phone with her so she wanted me to call her back i took less than 30 minutes to select the add-ons which was added another $60 to my order bringing the order to over $225. When I called back we got all the way down to the point of accepting my credit card and she told me oh I'm sorry i can no longer guarantee you valentine's Day delivery but they could do it on Monday which is 2 Days Later. I told her had I known this I would never have disconnected to look up the plush animal and balloons I would have told them to just pick what they think that the only reason done that was that her suggestion and now you're telling me that you lied to me and refuse to deliver on Valentine's Day which by the way is only a few blocks from their business. Very dishonest florist and cause me to not be able to make Valentine's Day delivery to a college student who is on a full scholarship and deserved every bit of a Valentine's gift. I would never put my trust in this florist after this incident. I was not rude because I was in shock and I went back to the phone call I believe I would have went off. I'm extremely upset because this was very important for other reasons that this be delivered on time and on Valentine's Day and because of their actions and their lies that could not be done now & by no fault of the customers. SO TRUST THIS FLORIST AT YOUR OWN RISK. I have owned five businesses in my lifetime and from an entrepreneurial standpoint something like this is devastating and I would have made 100% sure to have made this delivery possible due to the circumstances of this happening by no fault of the customer's own other than he trusted the florist in their lie. Thanks for ruining Valentine's for my daughter and for breaking a 17 year tradition. My hope is karma is returned to you for this.

I've used Imperial Flowers several times over the years and never been disappointed. I have in-laws…read more(and my wife when she goes to visit) in Lexington. They have delivered to the hospital and to residences. I'm not savvy when it comes to flowers, but they have guided me in selection and ensured that I got the best bang for the dollar. Beyond value, and most important, the arrangements have been beautiful.

The arrangement I ordered was even more beautiful than I imagined. Great value too. The staff is so…read morenice and I would highly recommend Bella Blooms!

The dish garden we ordered was beautiful, and it was delivered in a timely manner! I highly…read morerecommend!

Shelby was wonderful to work with, she made the process of building our bouquet easy peasy. Shelby…read moreis super sweet and you can tell she is very invested in customer experience, going above and beyond to give us great local recommendations for all things wedding. The flower bar had a good selection of modern and classic stems and they were wrapped up beautifully. Highly recommend Poppy's for a date with a friend, mom, or significant other!

I received flowers for my 20th work anniversary. Poppy's delivered a beautiful arrangement with…read morehighest quality blooms! I received many compliments over these flowers for the past week! still beautiful!

Michlers Florist is a staple in Lexington. They have very high quality plants and flowers. There's…read morea large area and places to get food and drinks as well. I used to shop here all the time and every time I visit Lexington I go back. Local gem with friendly staff.

Awesome selection of plants and flowers! The prices aren't low, but you can tell that's because…read morethese aren't your average hardware store plants. They were clearly raised by caring and knowledgeable people.

I worked for them, they treated me badly. They let me go because Linda the owner said I was on the…read morebottom of the totem pole and a former employee wanted to come back. I was so good to them, they wouldn't even show me how to do arrangements, I wanted to learn. It was kind of a fun job but they were so snobbish, they treated me like a piece of trash. I liked delivering flowers & plants.

I ordered online for my Sister's 55th Birthday. The flowers are beautiful, but the arrangment…read morelooked thrown together, too full in front less in the back. Nithing like the picture.

I have used best of flowers for over 20 years and the last several orders were skimpy for the money…read moreand they never last more than 4 days. Really disappointing. The roses are old and on the decline when they arrived today. I use a florist in Florida and they arrangements are much nicer and last 10 days.

Our wedding reception flower arrangements provided by Best of Flowers were most elegant and…read morespectacular, just breathtakingly spectacular! The passionate attention to detail and expert advice from Jon and Crist deserve more than a "great", they created an atmosphere of grandeur! Happily ever after, RuthAnn

My family loves this place and won't get their flowers from anywhere else. The owners and staff are…read moregenuine, helpful and have great taste. Whenever I need to get flowers for my mom, sister or a girlfriend I let them know my budget and they put together an arrangement that really makes them happy. I now live in Cincinnati and I still drive down there whenever I want to do something nice for the women in my life.