My wife, baby, and I visited this restaurant during our stay, and unfortunately, our experience was…read morevery disappointing. The hotel mixed up our reservation date, which was not our fault. When we arrived, instead of trying to help or accommodate us, Alejandro and Natalia were very rude and unwelcoming. We felt like we were being treated as an inconvenience rather than valued guests. To make matters worse, they wanted to seat us in an isolated corner, and their attitude throughout the interaction was disrespectful and dismissive. Traveling with a baby can already be challenging, and a little kindness and professionalism would have gone a long way. We understand that mistakes happen, but there is no excuse for treating guests with such a lack of respect. This experience left a very negative impression and was far below the level of hospitality we expected.

I been waiting 20 minutes for my dumplings. I finally got…read moreit. Right when I started typing this review Muy delicioso, pero... i definitely Should've been given 4 instead of two for that long ass wait. everybody got their teriyaki chicken but me. Never received my ramen, and never received my teriyaki chicken. Till reminded at the end. Then the worker claimed I never ordered Ramen. I did. Nd I know this bc the only thing on my list I initially skipped was the Teriyaki..but then I put that in like at the end of my order bc someone reminded me. Like, I got my teriyaki at the end when by NOW I js ordered ANOTHER BC IT NEVER CAME I'm tired. Also the drinks melt very fast if you're outside

Nice location inside the shopping center with water view! Lots of seating area, great for large…read moregroups. Great service by all of the staff from the moment you stepped in. English service available for those who need it. Their sashimi is very fresh and nicely presented. Chef Martin makes authentic style tempura, and one of the best you'll have! Their cocktails are delicious too. Absolutely one of my favorites spot in Cancun!

Service and ambiance were great. Seems like a place you could dress up or dress down. Food was not…read moregreat. I had the dynamite roll which has scallops. I think the scallops were microwaved.... The weren't fresh, nor were they seared and crisp on the outside as you'd expect. The scallops were served atop the roll and diced. Didn't finish the roll and wouldn't recommend it.

Stopped for Thai. Crispy spring rolls and tofu pad thai. On a great street without cars. Yummy and…read moregreat service! Highly recommend if you've had your fill of Mexican.

At first glance their menu looks like it's trying to do too much...Thai, Chinese, Japanese, even a…read morecouple Mexican dishes. I can't speak for the rest of it, but their Thai curry was AMAZING! Hubby got red and I got green and both agreed they might have been the best we've had ever. Our friend also enjoyed her drunken noodles. Service was good, as was the location for people watching. Tip: their pepper rating is honest, order accordingly. ¡Bien Provecho!

While visiting Isla Mujeres my husband and I stopped at this restaurant and we were very…read moredisappointed. Chilaquiles are not your traditional ones and the sauce was tomato sauce . They were not tasty at all. The service was extremely slow, the waiter came to attend to our table once. I did get a cold decaf and it good. I will not be returning anytime soon. The place is clean and nicely decorated, but the restrooms where dirty

Eme took great care of us today!!! Great food great place!! Always a joy to come!! We always come…read more& great times

We showed up tonight with the reservation for nine of us. I got the green tea with the jasmine and…read moreit came in a beautiful teapot filled. The little teacup was so hot. I couldn't hold it and then I realized the little doily below. It was for your hand to prevent it from burning it. We ordered the edamame three. The garlic was outstanding on it! The miso soup was that perfect kind that turns into the little clouds in it. Very much a treat everybody's role was fantastic and the sushi was super generous with the fish. It was very fresh and melted in your mouth. We got the tempura ice cream and banana along with a cute little cake. The staff was super attentive and helpful. We had a fantastic evening.

Este lugar es una experiencia asiática en Cancún, do ambience muy japonés. Acogedor y muy bien…read moreambientado. El servicio fue atento y rápido. En tiempo de las comida fue perfecto. Nada demoró demasiado , ni tampoco llegó antes de lo deseado. La variedad de platos es muy buena.. días los sushis e la casa y las creaciones del chef definitivamente hacen de este lugar uno para visitar cuando esté en Cancún. Recomiendo este lugar. Sería una gran oportunidad que habiliten la mesa de temppanyaki. Sería espectacular .

I celebrated my birthday here with dinner with the family. We reserved the hibachi table for us…read moreall. This is one restaurant that needs reservations for the hibachi table. Our cook and waiters were very nice & accommodating. The food was great, probably one of the better restaurants on the resort.

I'd compare the sushi to barely as good as supermarket sushi. We didn't end up getting to eat…read morehibachi - we accidentally mixed our nights up - but I wouldn't feel very confident about their food. All the food in this resort tastes the same. It's like they use the same cheap margarine and oil for everything: French, Italian, Seafood, Mexican... it's all the same. I'm no elitist - this resort is just not a good one for food. They falsely advertise that it's gourmet.

Yummy! I loved the atmosphere! The chicken cordon bleu was one of the best ever. Steak wasn't our…read morefavorite but everything else we had was delicious and service was good.

Spice is one of the multiple restaurants located inside the Excellence Resort and frankly I think…read moreit was my least favorite. The ambiance at the restaurant is absolutely amazing (like all of their other restaurants) but the food just tasted a little odd to me. We ordered multiple sushis thinking they would be amazing since it was one of the top things on the menu, but we don't even finish one. My husband would literally eat anything and even he was not having it. The staff as always was amazing, but that is just everywhere in the resort. They also have a couple rooms where they do hibachi grill but that requires a reservation. Highly recommend making a reservation the day you arrive since they are booked multiple days in advance. Overall, I wouldn't spend much time here and recommend visiting the Mexican restaurant or the other two restaurants by the beach.

Far and away the most impressive Menu graphics I've ever seen...BY FAR. As for the sushi; great…read morebite, fresh, and very well plated. The service was far superior to the 8 places I've 'dined' in Merida & Cancun. EVEN BETTER; I was the only gringo in place. This is sushi for locals.

The food is nothing special. The green beans arrived not cooked and cold. I asked a roll no green…read morealgea and I obviously got it wrong and had to wait oher 30min for the correct dish. The presentatikn of my dish was very poor. Service is nothing special pretty down the hill. I had lunch six koths ago and it was good. So bad quality went down so much. La comida no es nada de especial. Los edemas llegaron non bien cucidos y frio. Pedi rollos sin alga y me lonllevaron con algas y tube quebesperar otros 30 min pra mi comida que llego con una presentacion super pobre. El servicio es de poca calidad. Comi aqui hace seis meses y estube muy bien. Lastima que la calidad bajo tanto.

Had a great final night in Isla Mujeres here at Samura! Our server was amazing and the decor and…read morevibes were perfect. The dj playing good music added to the overall hip atmosphere. Also, we weren't expecting the impromptu party, complete with sparklers, singing and a limbo party with shots lol. We participated then got back to our dinner and good vibes. The lobster egg rolls, wagyu New York and 3 sushi rolls were more than enough to fill us up. All were delicious as well! Would return for sure when visiting the south side!

Great food and a really cool atmosphere! Service was amazing and drinks were good, too! I recommend…read morethe Mongolian beef and Rainbow roll.

The sushi is really amazing here!! We were really hesitant at first but came here the last night…read morebecause of cravings!! We tried the tempura ice cream with strawberry and damn it was great!! I would highly recommend this place to anyone looking for good sushi in Cancun

Surprisingly good sushi rolls and shake don. Miso soup is quite authentic Japanese. Come back…read moretwice during our stay.