If I could leave negative stars, I WOULD. This was the worse experience I could ever imagine, and I hope no other bride has to experience this company and their lack of commitment to their advertisements.
For starters, we selected the Jekyll Island - Holiday Inn package. The actual page header for the package is "All-Inclusive Space at the Holiday Inn Jekyll Island" yet as soon as you purchase the package you are hit with a
"$1,000" credit (in actuality they take $1,000 off the price and tell you this is for you to pay for the reception venue at Holiday Inn).
3 weeks before the wedding I call the Jr. wedding planner Maddy (keep in mind I only talked to this lady 4 times ever and in one of those instances after I paid my account balance she tells me she is moving right now and ask if she can give me her full attention the following week...I HAD TO CALL HER 3 WEEKS BEFORE MY WEDDING. AND SHE TELLS ME SHE IS CURRENTLY MOVING - PLEASE HOLD.
After speaking with Maddy the second time every - with less than 20 days until the wedding I was told that the "$1,000" credited to the account was for ME to call the hotel and set up the venue. Get this, call the venue only to be directly passed to their sales team. The entire reception party cost a total of $2,750 without adding the cost to stay in the 3-star hotel charging $300 a night with red smeared lipsticks on the walls, stains in the mattresses, that relied on 2 nightstand lamps and 1 standing lamp to provide lighting for the entire room...so much for getting ready photos, and the $1,000 "credit".
After the 3rd call with Maddy, the wedding decorator, I was informed that the $5,500 we paid, the balance for the entire package would only entail 1 hour photography (with a photographer that rushed us into positions faster than we could even turn and remembered to give us constant updates for her time remaining there), 3 hours of DJ service (This guy was awesome Tactical_Chef is his name and he was the only good thing to come from this package), Decorations for the venue that was not included in the original package as advertised on their site (they dropped the decorations off day of about 1 hour before the ceremony. My family from out of town had to set up the $5,000 decorations and missed the entire wedding ceremony), A "wedding planner" (who I had 4 conversations with. The 4th was the night before the wedding when she asked me to complete the reception timeline for the DJ..to which I CALLED HER asking if she was prepared at this point. Thank God the DJ reached out to me 2 weeks prior, and I was able to give him our timeline directly.)
The wedding planner sent us coordinates to where the reception was being held 2 weeks before the wedding. On the day of, at the exect start of the ceremony...NO ONE KNEW WHERE TO GO. NOT EVEN ME AS THE BRIDE. I had to call Connor a member of the set-up crew to send me his location so that my husband and I could send it by text to EVERYONE WHO WAS INVITED.
The Officiant had a very thick accent, it would have been ambient to the environment being on an Island and all, but she decided to stand behind us...down the isle about 2.5 ft away from us. This result in us constantly asking her to repeat what she said so that we could you know, get married.
The website, specifically this page https://sunandseabeachweddings.com/wedding-packages/holiday-inn-jekyll-island/ tells you to "Sit back and Relax" under the reception part, but day of my out of state family had to set up the entire reception, missing my ceremony, we did not know the location of the reception until 2 hours before the wedding began, the event manager from Holiday Inn who this company "works" with did not answer any calls from us on THE DAY OF THE WEDDING...3 HOURS BEFORE THE START TIME, the wedding planner was MIA for the entire planning of this wedding, and the "$1,000" credited to the account was off by about $1,750.
The entire experience was a nightmare that I wish to forget. I literally left the ceremony telling everyone that they could go home because what we had already experienced was a complete mess. This was an embarrassment and a complete waste of money. read more