Prompt service and quality customer service. They gave a solid quote and completed service in about…read more30 minutes.

Great service! Fair pricing, prompt, efficient, pleasant employees who explained everything for me…read moreto my satisfaction. Gave me a list with costs of future repairs needed, and actually showed me on the car so I could see myself what is needed. As a woman who is tired of being cheated and lied to about cars, thank you for being honest and straightforward.

It is always scary when your car stops working the way its supposed to and at least for me the…read morescariest part is not knowing if its going to be $50 or $5000 to fix whatever is wrong. This was the first repair that was needed outside of my warranty and outside of VW. These guys were honest and straightforward about what was wrong and the cost and the recommendations they provided. They were responsive and communicated to me about the timeline in which it would be completed, when the part was delayed a day, they made sure I knew and I never had to call them for an update. Stress of a broken down car was as minimal as it could be and I will definitely return as the need arises. Thanks so much!!!

This is one of the first negative reviews I've ever written for a business, and I'm doing so after…read moremuch careful consideration because although I feel truly wronged, I dont want to make trouble for anyone. That said, having just made the first of many credit card payments for work I never would have had done given the full scope of what my vehicle needed, I feel compelled to prevent this from happening to anyone else. While the actual work done here seems fairly competent, the diagnostic process seems about as accurate as playing darts blindfolded. I brought my car in because it was creaking misfiring, and the check engine light was on. I told them that I believed my engine mounts were worn out and that I also needed a diagnoses for the misfiring. They told me that the cause for the misfiring was likely that my spark plugs and ignition coils were worn out, because that usually happens around 100k miles and my vehicle was past that. I agreed to have them replaced along with new engine mounts, to the tune of $2,600. I was told that after this my vehicle would be like a totally different car. The very next day, my car misfired again and the check engine light came back on. When I brought it back, they informed me that they don't have any way of knowing this fo sure, but I probably actually had a blown head gasket. I brought my car to a different mechanic shop who did a full and complete diagnostic from bumper to bumper and took photos of everything wrong with the car- from a blown head gasket to a leaking transmission to almost completely worn wheel bushings and a host of other problems totaling over $8,200 in addition to the $2,600 I had already paid at Red Rock Auto. Had I known this in the first place, I never would have paid $2,600 on a doomed old van that needed almost $11,000 in work done. I had to buy a new van and that $2,600 would have really helped with the down payment. I'm tempted to say that I feel duped, but I don't think there was any malice or fraud going on- just general laziness or incompetence in the diagnostic process that very negatively affected me.

Was able to fix the car, overpriced. But got me back on the road quickly. Was able to find an open…read moreslot quick and get things moving.

These guys never got back to me I am still waiting to hear from them 2 weeks later. I don't think…read morethey care much for customer service! But I found a vendor thankfully

I haven't met many honest mechanics in my life but this guy was the real deal. Straight shooter…read more Nice. Wasn't out to screw me. Highly recommended.

Great experience here. Daniel got me in soon after I called, and completed my emissions check right…read moreaway. I will be telling my friends and coming back for any future car needs!

Why didn't I find Mike Palmer Automotive sooner?? I brought my car here after my current shop was…read moremaking obvious rookie mistakes with repairs to my car. Jessy was so kind and communicative. He broke it to me that the car required more repairs than it was worth, and that my current shop was not doing a good job at maintaining my car. Maybe he felt bad for me, maybe he wanted to make a show of good faith, but he didn't even charge me for the diagnostic in that instance. I ended up selling that car for scrap and eventually buying a new car. I brought the new car in for a pre-purchase inspection and WOW, Jessy and his team really showed their true colors on how thorough they are! They checked absolutely everything. They even checked the cabin air filter because he told me that a rodent had built a nest in it. They found things that other shops had missed. Is there such a thing as being too thorough? Jessy might be! But I'd rather have my auto shop be extremely thorough and triple check everything rather than be sloppy and miss things. Their attention to detail and commitment to quality is obvious, right down to how they require appointments for their shop. They want to make sure that every single car gets the attention it needs. I can't recommend Mike Palmer enough and even though I don't live in the neighborhood anymore, I will make the trek to come back here for my auto repairs and recommend them to all my friends. Jessy is a truly honest mechanic who just wants to help you do your best to maintain your car. How do I know? They're not trying to make money nickel and diming you on easy fixes. He could have fixed the cabin air filter for me without asking and taken the easy win but instead he said, that's an easy fix and I easily figured out how to replace it on my own. He wasn't bothered by the fact that I wanted to change my own oil either. Jessy is your true ally in keeping your car running in tip top condition the best way possible.

Went in to get my car inspected for a noise coming from my vehicle and to prepare for smog. The…read moreowner Jessie is an amazing guy who not only check everything out for me ,but took pictures and labeled everything that was wrong with my vehicle. Quoted me in the same day and started working on the vehicle. The price was amazing for the work done and the parts they use are quality. I'm incredibly impressed with this auto mechanic shop and will definitely be going back for future things needed to be done.

Great service and honest work. The team took care of my car quickly and I left feeling confident…read more The quality of work was the best. Highly recommend.

Excellent Service. Very friendly and Good fair price for car maintenance. Definitely recommend it!.read more

Fair prices, fast service, and friendly staff! Took my Mercedes here a couple times, and I was…read morepleased with the results and bill each time.

Fast and Friendly Quality Fair Value Works with Your Pay Schedule xxxxxxx. Xxxxxx xxxxread more

I needed a high mileage synthetic oil change, but I asked them to check the front suspension as…read morewell because there were some noises going on while driving. The oil change was fairly quick since there was only one person in the lobby around 10:40 AM on a Thursday. Synthetic oil change was more expensive, but they seem to be around the same rate as other shops around them. They also said the suspension was fine. Nothing to be concerned about. -Full Service Synthetic $86.99 -Full Synthetic 5W20 5.9 gal $11.66 -High Performance Oil Filter $3 They also have a checklist that they provide as well while checking your oil. I'll leave a picture attached. There was a jokester at the service desk that was hilarious and made me feel at ease immediately. I appreciate people like that. Only been here once, but I will be back.

went in for an oil change and they had to rethread my oil plug after they did my car started…read moreleaking oil came back in and they said i had to replace the oil pan!