I needed a high mileage synthetic oil change, but I asked them to check the front suspension as well because there were some noises going on while driving. The oil change was fairly quick since there was only one person in the lobby around 10:40 AM on a Thursday. Synthetic oil change was more expensive, but they seem to be around the same rate as other shops around them. They also said the suspension was fine. Nothing to be concerned about. -Full Service Synthetic $86.99 -Full Synthetic 5W20 5.9 gal $11.66 -High Performance Oil Filter $3 They also have a checklist that they provide as well while checking your oil. I'll leave a picture attached. There was a jokester at the service desk that was hilarious and made me feel at ease immediately. I appreciate people like that. Only been here once, but I will be back. read more

Back Shop Auto - Checklist - Auto Repair Near Me - West Valley City, Utah

went in for an oil change and they had to rethread my oil plug after they did my car started leaking oil came back in and they said i had to replace the oil pan! read more

Oil change? Come here Don't wanna be pressured into the sleazy salesman thing with the up charges/up selling? Come here Support local businesses? Come here Need a lawnmower/gun/bike/suitcase? Come here (across the parking lot) Five stars all day right off 35 in WVC read more

Professional, friendly, honest, and most importantly, good at what they do. They have saved me many hundreds of dollars and I can't imagine going anywhere else. read more

This is a great group of people to work with fair price good service but most of all you will be told the truth about your car the company I work for has been going to Back Shop for many years and it took many years to find a company like this now all of my family uses them also read more

Great service and always friendly. They are honest and you get your money's worth. They are good to answer your questions.

I love this place! They are so good at the service they provide. My car broke down, had it towed into Back Shop Auto. A huge "Thank you" to Travis and Chad for getting me back up and running. I strongly recommend Back Shop Auto. read more

Had my oil changed they were friendly and fast. I will be back. Price was good answered all my questions.

Most honest people around the valley been coming to the shop for 20 plus years now fully recommended

If I could give this company 0 stars, I would!!! This company is a joke and the employees and owners are idiots! They don't listen to what you say. They don't own up to their mistakes. They procrastinate and don't follow through on what they say. And they definitely don't do their job professionally. I was in process of buying a used vehicle. I brought it to them to check it all over to make sure I knew what I was buying, to see if there were any issues I should know about for now or later before I bought it. I was surprised to hear it would take them 20 minutes to check over everything, but I'm not a mechanic so what do I know. Little did I know they didn't listen to a word I said and instead of checking it over, they did a Utah safety check on this vehicle, which had out of state plates. The safety check said everything passed and the vehicle is safe to drive. When I asked if anything needed to be fixed, I was told it all looked great with no issues. I bought this vehicle and drove it one day then decided to check the fluids, which this company was supposed to do. I found the power steering fluid and the coolant containers were both empty. I'm thinking, wtf because they just checked it the day before and said everything's good, no leaks of any kind. That wasn't true at all. I almost went off the road when it was raining because the tires were bald and cupping, that was never in the report. The tread shouldn't have passed the safety inspection, but it did because they took the best tire measurement and said these tires were safe to drive on. Not true, even the state policeman of the safety department said they are not safe to drive like that. Next, the brakes, rotors, pads, struts, shocks, calipers, tie rods, rack and pinion all need major repair, like around $4000, which they gladly forgot to tell me. That's on top of another $1000 for tires. When I discovered all this, I called and talked to the idiot called Greg. He told me to get an estimate from a different company because the estimate I had from Les Schwab wasn't going to work. He and his employees bad mouthed their competitor to me, which is very unprofessional! I got several estimates, which all told me this vehicle is NOT safe to drive as is and I need to repair it ASAP. I had to call every few days to get answers from this company because Travis said Alex would call me and he never did, then Alex said he would talk to Greg and call me back and he never did. All I'm asking for is that they make it right, which they are unwilling to do, so that is why I'm writing this review. I'm keeping as calm as I can be, I would rather use some foul language for these men who seem to never listen to what a woman says. Now the problem falls on my head or on my pocketbook. The kicker is that Greg told me that I should've looked at the tires myself to know that I needed new ones. Ahhh, duhhhh, I thought I paid your company to check it all over for me?????????????????????? And yes, they legally did their job on the safety check, even though they know how to pass a vehicle that shouldn't be passed. And no, they were not willing to work with me or follow up with me or even take the blame for their mistakes. None of this matters, but I do hope karma finds them well. Amy Yelk read more

I took a car in for a pre buy check and they gave me really good information and talked it over with me. I even asked them questions about how much they think the car was worth and we talked about that. Very nice guys. read more

I just needed an oil change but went to so many shops that were both busy AND rude. Additionally, as a woman, it can be daunting to find an auto shop that isn't condescending, creepy, or scammy. These guys threw all of that out the window! They helped me immediately, and they were friendly, casual, helpful, and respectful. The oil change was not pricey and they did a lot of extra services with no charge and did not try to manipulate me into more unnecessary repairs. They also had a much nicer waiting room than I am used to and even had a place for kids to play! Overall, the place just had a great vibe and I have recommended them to many others since this visit. read more

This place is amazing! My boyfriend and I were driving across the country to get to college and were on day 7 of the trip when a piece of plastic on the bottom of the car started hanging off and scraping against the ground. We ended up here from reading the great reviews, and we couldn't have been more impressed. Everybody in the shop was beyond kind and helpful, and the job took them only a few minutes. They were even kind enough not to charge us! If I ever find myself back in the area with any car issues, I 100% will be coming back! read more

The back shops the first place I go. Greg and Alex are great to work with. They really care and give good advice on how you can take care of your car read more

I took my car in for an oil change and was in and out in less than 20 minutes. The staff were extremely friendly and I did not feel pressured at all to pay for more expensive oil or for other services. Definitely will be recommending and returning! read more

Ive been coming here since 1997 when it was called the oil rig, the service is the best, the managers and staff treat you like family and the work they do is professional I wouldn't go anywhere else thank you Back Shop Boys for your Great work!! read more

Back shop is the best! They are open on weekends and evenings which is so convenient for those of us working 8-5. I have very little knowledge about cars and this has been taken advantage of in the past. However, at back shop this is not the case. I always feel like I'm in good hands whenever I take my car in. They have helped me with broken windshield wipers, oil changes, emissions tests , etc. It honestly feels like I'm going to family whenever I come here. I will continue to be a repeat customer and refer others to them. read more

Oh goodness, these guys are AMAZING. I drove to west valley from california to help my parents move. I had a few issues arise with my car, and they got it taken care of fairly quickly. I know nothing about cars, but they didn't try to take advantage of that. I also feel I paid a fair price for the service I received, and they were super friendly. Highly recommend it!! read more

Ok, these guys are great. Brought in my car for squealing brakes and an oil change. Was expecting to pay a certain amount. I was pleasantly surprised when they told me I didn't need break pads, they were just dusty which was causing the squeaks. A lot of places woulda pocketed the opportunity for quick cash. Thank you for being a reliable and HONEST shop. read more

I have never left a review before, but after my horrible experience at Back Shop Auto I feel it is my civic duty to leave one and hopefully prevent others from having a similarly terrible experience. I needed my brake pads and rotors replaced, and this shop gets good reviews so I expected them to do honest, high quality work. Boy was I wrong! While replacing the pads and rotors they damaged one of the hoses, resulting in the caliper not releasing properly, which was obvious due to the intense heat and the smell of burning brake pads. Disappointing, but everyone makes mistakes. However, the horrible experience is what happened when I took it back in. I went back on a Saturday and they looked it over, had me drive it around to get the brakes hot, and told me what they thought the problem was (that their tech had damaged the hose while replacing the pads and rotors, which turned out to be correct). They told me to bring it back Monday and assured me they would fix their mistake. When I returned to pick up the vehicle on Tuesday, the first big problem was that they tried to charge me for the warranty work to fix the damage their own mechanic had caused to my vehicle. They relented on this after some pushback, but the experience only got worse from there. The truly disgusting part of my experience with Back Shop Auto was what came next: they charged me $20 for fuel that they never put in the vehicle, and when I discovered they had done so, they lied to me and refused to refund the fraudulent charge. They told me they had to put fuel in because they "drove it a lot, all over the place" to make sure the problem was fixed. Sounds reasonable, except the low fuel warning was on when I started the truck -- strange since they claimed to have put 5.5 gallons in. I drove straight to Costco and put 34.5 gallons in a 36 gallon tank, which meant it had only 1.5 gallons in the tank when I picked it up from the shop. My next thought was that they drove it on the world's longest test drive, so I checked the invoice. Nope! They only drove it fifteen miles in total. I immediately drove back, expecting them to apologize and refund what I naively assumed was an accidental charge, as any honest shop would. Not Back Shop Auto! The man at the counter called the owner, Alex, who flat out refused to refund the charge and doubled down on the lie that they had put fuel in. I explained the mathematical impossibility of adding 5.5 gallons into a not-empty tank, driving it only 15 miles, and having just 1.5 gallons left in the tank. Still, he refused to provide a refund. I asked to see the receipt from when they paid for the gas and he refused. I recommend Back Shop Auto to anyone who enjoys going back to the same mechanic over and over again, not because you like them but because you're forced to so they can fix their own shoddy work. I recommend Back Shop Auto to anyone who enjoys having their vehicle damaged by a mechanic, and loves paying them extra to fix the damage they caused. I especially recommend Back Shop Auto to anyone who has way too much money and would like to have less, because Back Shop Auto will take your money and give you absolutely nothing in return! In all seriousness, avoid this place like the plague. $20 isn't a ton of money, but if they are willing to charge $20 for fuel they didn't actually put in the vehicle, where else are they cutting corners? What other work are they charging you for but not actually performing? Are you willing to risk your car's health and your family's safety? I'm not, which is why I will never again let Back Shop Auto touch my vehicle. read more

Came in for a last minute oil change and the guys here are super friendly and quick! One of the guys noticed my air filter was really dirty and needed a change. They didn't have anymore in stock but he ran across the street to get one to install in my car. I thought that was above and beyond and I really appreciated the fact that he did that. Will definitely be coming back here! read more

Upon my arrival all my questions were answered and I was in and out of this place quickly. The employees were friendly and checked with me on their concerns before working on my car. I had my oil changed and tires rotated, however they also provide additional services listed in the lobby. Castrol motor oil is available which is the main reason I choose to go here. I will continue to have my car serviced here. read more

Back Shop Auto - Auto Repair Near Me - West Valley City, Utah

This place is amazing. The whole team is super friendly and knowledgeable. I've been taking my truck here since moving to the area and doubt I'll ever take it anywhere else, even for oil changes. They are honest and trustworthy and I have never felt concerned about being taken advantage of. Highly recommend them to anyone! read more

I have been a repeat customer for fifteen years. I won't take my cars and truck anywhere else. Service is fast - clean waiting room - truthful communication - fair pricing. They fix the problem - not just replace parts until it appears that the problem is fixed. Their lube business is also top notch. Costs a little more than the bargain places, but the professionalism and courtesy are worth it. No up-selling or offering services you don't need or want. They showed me how to replace my cabin air filter (a $120 job at the dealer) and then sold me the air filter for less than I could get one at an auto parts store. FAST in-and-out service. These folks are EXCELLENT mechanics, honest and trustworthy. HIGHLY RECOMMEND that you come here first. Tell them "Bernie Sent Me" read more

Open on the weekend saved me. My car was hurting and I'm in the middle of a long road trip. Alex took care of me. He showed me what they believed the problem was. He fixed me up and my car is no longer hissing and over heating. I am not sure if I was charged fairly but the price was what he said it would be and being from CA I am use to expensive prices. I didn't have any other options and the prices was very fair so I had to go with it. I am now in Calgary with no issues. Great job Back Shop! The fix might have been easy for you but not for me. Thanks again. read more

The best! I've been here for several different services (oil change, safety & emissions, check engine light on- yeah, my car is old haha!) They are very knowledgeable, honest, fair and professional. Oh, and did I mention FAST! They tell/show you everything they are doing & treat you with respect. Friendly & actually DID vacuum the interior with the oil change! How refreshing is that?! You have a customer for life! read more

I can't recommend this place highly enough been going for years they won't make stuff up to get money since 2017 I've maybe spent 500 bucks not including oil changes they always let me know what needs to be fixed immediately and stuff that may just be annoying until I can afford it definitely not in it to rip you off like most. read more

I went here for an oil change, because I am so tired of the way I'm treated at places like Jiffy Lube. I was very impressed with the service and value I received here. It was just as quick as anywhere else I've been, and there was definitely less pressure. They did my oil chance, scanned my vehicle since it had warning lights on it and vacuumed my car, all in the time it'd have taken someone else to just do the oil change -- and there was no hassle with, "do you want to buy this or this?" It was slightly more than other oil changes, but I'll pay for better service with knowledgeable people who are very friendly. They walked me through everything and explained anything I didn't know. I'll definitely be back. read more

My boyfriend took my car here for an oil change. Upon parking the car someone ran up and asked him what they could help him with. They were very friendly and fast. They also gave him a bottled water and made sure he was comfortable. Will definitely be coming back here for car services. Amazing customer service. read more

Excellent service and very reasonable pricing. Staff seems knowlegeable of the services they provide. Have been. Here twice and will continue to do so... read more

The customer service at this place is phenomenal. My car suddenly lost power, i called them up at 4pm on a weekday, and said to go ahead and bring it in since I was within the area. The fact that they were able to get me in on short notice was a huge plus. I left my car with them overnight and I was up and running in less than 24 hours for a bad throttle body. Pricing and labor costs were very reasonable, they're upfront and transparent with everything. read more

I've gotten my oil changed here many a time and have always loved the guys here. They're all friendly and funny, and they also don't hesitate to tell me if there are any additional problems with my car. They've never tried to upsell other products/services to me, just what I've asked for. Their prices are great! read more

Awesome place !!! Super friendly and fast. They didn't try to up sell me on things and didn't take advantage.

I've only just walked in and everyone is so nice! And I mean EVERYONE! Taking care of a very last minute oil change, but will have to come back to change my brakes- and I WILL be coming here. Clean waiting room- very customer friendly, and everyone here seems to enjoy where they work. EVERYONE NEEDS TO COME HERE read more

I went to my old mechanic, who I have been going to for years then my Truck was giving me trouble they wont a ton of money to fix, my Brother in Law be coming here for years told me to try them, toke my truck in and look at it, would cost a ton but they give me a alternative it only cost 20 bucks, then a bolt came out sons car they fix it and did not charge me, think these guys a assume. Rob Hurst read more

Needed spark plugs replaced, so I called around and almost everywhere around West Valley was appointment only. And we had only one day to get it fixed. Usually my hubby will take our car to a friend's shop, but it closed recently. So we were noobs on not scheduling an appointment for a mechanic. Luckily we seen this shop on the way to another shop and decided to stop and ask if they could squeeze us in last minute. They did! And the guy in the front office (sorry I forgot your name) was SO nice!! Definitely recommend this shop to everybody! Plus they have a super clean waiting room and the staff is friendly. Our new go-to shop! read more

I have taken my car there for everything from simple oil changes to complex car repairs. Travis & his team (Greg ect. ) are great guys to work with getting your car back on the road. I took my car in for a oil change and was in and out in less than 15 minutes flat. They have reasonable prices and when something else needs to be done they will come ask you before they do it and give you the price. I will continue to take my car(s) there in the future. Back Shop Auto is the best! read more

I can't say enough good things - I was on a long road trip to Detroit, and forced to stop in Salt Lake City because my engine overheated. I called around to a few different placed, but decided took it to the Automative Back Shop. The guys were nice enough to see my car first thing and give me their opinion. They helped diagnose and fix the problem, and even took additional time to explain the steps of checking the engine each morning on my journey. Great experience, and if I lived in Salt Lake, this would be #1 call for any car problems. read more

Drove up to an open bay on Friday 8/5 around 10:30am for an oil change. They pulled me right in and a team of service people went to work. They offered options on oil grade. They showed me my air & stated it was good for another round. On the reciept it shows they completed a 20 or so item checklist list. I watched as they cleaned & vacumed and checked pressures & levels throughout. No pressure & very informative. I was in & out in under 20 minutes I'm sure and the price felt like a bargin at 37$ for eco/blend synthetic oil for our HondaPilot. read more

fantastic service, funny people, very professional and family feel. they got me in right away to fix my brakes because i am travelling and dont have a lot of time. so far their work seems really great. i highly recommend this shop. read more