Agent Daniel Dickson was very patient, kind and thorough in walking through our vehicle and…read morerenter's insurance policy options. State Farm saved us about 50% from our previous insurer, AAA. Hopefully the claims process will be just as pleasant.

I'm sure these guys mean well but this is the most stressful experience I've had with insurance…read more My last agent was amazing and sadly passed away so I was transferred to these guys. Customer service could be much better.

The service is great and break down in detail the whole loan transaction. Would highly recommend.read more

Great experience! Vanessa was very helpful and explained everything to me thoroughly. I would…read moredefinitely recommend

Their search for homeowners insurance was really well done!! They did a thorough research and…read morecame back with a super priced policy

Steven Gains literally wins you over from the moment you speak with him. He is so friendly, genuine…read moreand knowledgable. He helped my family compare and save money on home and auto insurance. Would 100% recommend doing business with him.

Other than our home, the best 'thing' to come from my recent home mortgage process was the referral…read moreby our loan originator to John Moore of Goosehead Insurance. Rates are dependent on situation, history, and needs. While rates are important, so is finding the right product that fit our needs and the area. John listened to our situation and our needs and was prompt to prepare and present home owners insurance options. Not a long list, but a select few that he felt best suited our needs - obviously knowing his market and what types of policies and coverage are available. On a subsequent transaction, we needed to change auto insurance carrier and had John manage that process. Within a few hours, the change was done, and extremely easy. He took care of what needed to happen and explained exactly what we needed to do. Above all, John was extremely quick and followed through. I am amazed at how little effort on our part was required. Outstanding. Highly recommend!

I met with Mr. Moore this week, and his knowledge about car insurance and how your need to be…read moreprotected in case you cause an accident was pretty impressive. He has a passion for ensuring his clients are properly protected, which isn't something you get from purchasing insurance online. If you have questions about home and auto insurance, I'd definitely reach out to John Moore.

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

Melanie is the read deal! I called her for advice about my mortgage and how to handle transferring…read moreit into my name with a pending divorce. The advice she gave me in that one call saved me so many headaches and thousands of dollars! I think of myself as pretty sharp, and the people I had first asked are sharp, but Melanie was the only one that suggested a way I could manage it and still achieve all my goals. Thank you, Melanie. I'm so grateful for you and the amazing services you offer

It was very easy dropping off my taxes. The staff here kept in touch with me while they were…read moreworking on my taxes. However, when they were ready, I was not informed. Thankfully, I called to follow up and made an appointment. My frustration occurred when I showed up, and I wasn't on the schedule, but the appointment had been noted on my file. So I had to wait to be seen. I was on my lunch break, so after 25 minutes, I had to leave. I did not appreciate this. I received many apologies for the mix-up, but each one came with an excuse: it's just really busy/crazy this time of the year. I don't want excuses! Take responsibility! Coming in a few days before the 15th, I found them filing extensions for walk-ins. The cost will be deducted from their preparation fees. I think that's great. In the end, my taxes were completed to my satisfaction, I enjoyed working with the tax preparer, and I will come back next year.

This place is the go to place for taxes. Lorrie was my tax pro this year but last year Debbie…read morehelped me! Even though I hate tax season they made the process super easy. Best Tax Service in Austin TX. I will never go any where else again. I would recommend to all my friends and family!

I scheduled my appointment online and checked in as soon as I arrived to the office. Sarah called…read moreme right away and was so helpful and kind. She made the registration process so easy. The office is huge and very clean. I had a wonderful experience here. Thank you Sarah!

I had a great experience here. However, I'm convinced this is in part due to the fact that I made…read morean appointment with the office in advance. I strongly recommend you do that over just walking in and waiting! I thought I had all of my paperwork together, but when I was working with the woman at the counter, I learned that my situation required extra documents. I was really frustrated. But she was kind and wrote everything down for me. She even highlighted the parts of the form that were necessary for me to fill out. I left fully informed on what I needed to obtain. She also told me what kind of appointment to select for my return. So, despite not completing what I wanted to do, I left with the knowledge of being able to achieve it.