1/4 in. spider damage on windshield. Watched 4 different you tube AMATEURS perform this repair in 30 to 40 min. including resin cure time with results varying from 75 to 95% improvement "AMATEURS" who have never done it before. Before you say " oh, watched you tube and now he knows everything". NO but I was shown How long it should take and what results I could expect from an amateur and that it is a fairly simple procedure. Surely an experienced professional could produce at least equal results, RIGHT? WRONG! Tech showed up we talked for 5 minutes I then went inside. Tech calls me TEN (TEN) LITTERALLY (10) min. later "all done". I go out to see maybe, generously a 10% improvement, almost NO difference at all. I understood it might not be PERFECT, but I watched AMATEURS do a better job. I could have done a better job. It's NOT a difficult procedure. the pit left by his brief dremel cleaning was STILL there. He didn't even try to apply the resin. There is NO way the tech made an honest effort. This company had NO intention of repairing My windshield, they wanted to bilk the insurance company for the cost of a new windshield, That's All. Through dishonest actions of thier tech that is what will now happen. I can only imagine the POOR quality install instore for me. There are not enough harsh, scathing words to describe My displeasure, I have NEVER been angry enough to take the time to write a review in 50+ years on this Earth. Congratulations to SunState Autoglass for being The WORST business I have ever delt with. Dishonest, worse than amature you tubers, 0 "zero" customer service. DO NOT use this company but, if you have to watch them like a hawk, hover as much as possible. can't I wait to see how they try to spin this one.
UPDATE: So different tech comes out next morning to replace my windshield. Cordial fellow by the name of Joe. I greet him, unlock my truck and let him get to work. Now after my bad experience yesterday I read other reviews and found complaints about dash and body damage. So, when I heard him fire up the Sawzall (yes, it's exactly what it sounds like, a saw that cuts through everything) with a large chisel attachment hammering away at the original window to get it free, I thought @#%@#! Knowing that he would have been warned about me from yesterday, I resisted going out to investigate and TRUSTED in GOD and the tech that he was not in fact trashing My dash roof line or hood. When he was finished, I looked to see if my trust had paid off. He was unable to salvage the original window trim and left a 1" gap lower driver side where there is no rubber trim. when asked about it, Joe told me it wouldn't leak it was just an aesthetic issue. Thankfully there was no body or dash damage visible. The interior was left strewn with glass, pieces of rubber and dirt. Joe was professional, polite and hardworking. For those qualities he receives my Respect. Only time will reveal if it was a quality install read more