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    WindshieldHUB

    4.0 (1 review)
    Open Open 24 hours

    Services - WindshieldHUB

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Auto window replacement

    Auto windshield repair

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    10 months ago

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    Auto Glass Now

    Auto Glass Now

    (5 reviews)

    Hi - Thank you for taking a moment to read this review. As a retired law enforcement officer who…read morehas experienced every level of customer service throughout my career, I want to express my genuine appreciation for AutoGlassNow at 5695 S Orange Blossom Trail in Orlando, FL. This was my second visit--my wife previously had her windshield replaced on her Honda--and both experiences were outstanding. From the moment I walked in, the professionalism and customer care were immediately evident. The manager, Jhnanay, is not only exceptionally knowledgeable but demonstrates a level of leadership and expertise that is truly rare in this industry. She went above and beyond to accommodate my schedule, and it's clear she sets the standard for excellence within her field. The windshield replacement on my BMW was flawless. The workmanship, attention to detail, and overall quality were remarkable. It's uncommon to find a team so committed to doing the job right the first time, and that commitment reflects directly on the strength of its management. I cannot say enough about Jhnanay and the entire staff. Their dedication to quality and customer satisfaction is unmatched. If you're looking for the best glass replacement service in Central Florida, this is the place to go. I highly recommend AutoGlassNow to my family, friends, and anyone seeking top‑tier service. You will not be disappointed.

    Service was great , we will be using them in the future !! Jose came to our house and was done in a…read moreresponsible time frame .

    Safelite AutoGlass

    Safelite AutoGlass

    (206 reviews)

    I called to schedule a mobile appointment to come to my home to fix my windshield, was told there…read morewere no available appointments for mobile service. I had no other options but go in person 30 mile drive each way. When I arrived at this location I saw 10 mobile service vans parked. I entered the lady at the front desk said,"we are overbooked then said we don't have enough mobile technicians", with an arrived. Please explain to me how I see safelite commercials that advertise "we come to you". This is not the first time, I have never been able to successfully schedule for mobile service without the same result. This is not how a successful business is run. My suggestion is to cut back on tge commercials and use that money to hire mobile service techs. I will also express my concerns with my car insurance company. The Crack repairs done on my windshield were very small but still noticeable. The tech told me that if the Crack got worse during the repair because pressure is put on the glass during the process, I would be responsible for any costs to replace the glass. Not sure how that works, if your process makes the Crack worse shouldn't safelite be responsible. If I take my car in for a repair and the mechanics make it worse I am not responsible for the additional repairs they are. Your policy makes no sense at all.

    The technician who came to my house from Safelite was friendly, professional, and did a great job…read morereplacing my windshield. No complaints whatsoever about the tech himself. Likewise, the customer service agent at the Safelite location was friendly and helpful during the calibration visit. What was disappointing -- and honestly somewhat absurd -- was the overall process. Safelite came to my house to replace the windshield, but then informed me they could not calibrate my vehicle's safety system onsite. So after waiting around my house during a 5-hour appointment window for the convenience of "mobile service," I still had to drive to the Safelite location and wait again for the calibration to be completed. In total, my windshield replacement ended up costing me more than 8 hours of my time. That completely defeats the purpose of having someone come to your house in the first place. At this point, I'd love for one of Safelite's executives to sit in a room and stare at a wall for 8 hours just to fully appreciate the customer experience they created here. This feels like a textbook example of how large companies and their executives lose sight of customer needs -- designing processes that may work operationally on paper while completely ignoring the real-world inconvenience placed on the customer. If calibration is commonly required for modern vehicles, set expectations upfront or coordinate the service so customers aren't effectively forced into two separate appointments. Great technician. Friendly staff. Broken process.

    Safelite AutoGlass

    Safelite AutoGlass

    (4 reviews)

    John Young, Horizons West / West Orlando

    Their leadership is a joke, they are careless, unprofessional and do not care about Customer…read moreservice. Could not get a local Manager to contact me it was always an excuse once a woman at Daytona accidentally gave the Managers number to me he flipped. Their work was sloppy on my car. Do not think because they are so big they are the only company to install a window. They even installed a generic window not even telling me it will be generic without the ford symbol. some people do not mind paying extra if they are able to match the window they had. This was a long process to get them to have Someone come out to look at my window. When they install your window incorrect and do not seal the bottom of the window they are combative and never accept the blame, moisture was getting inside my vehicle and it was horrible and They came to use my hose when they went to check the window to see if it was sealed properly it's all on my ring camera how combative they continued to be and denying they were at fault all they had to say is we are sorry, we are all Human and we all make mistakes but their unprofessionalism is disgusting. Even corporate just stopped helping to get one of their local managers to call. Corporate Lori said that they did it all wrong they should have taken my car to the shop to professionally use their machinery to check the seals. Then when a Manager finally came by instead of him coming to check the seal that was not sealed or that the tech broke the window that he took out (the one that wasn't sealed) instead of him doing it all professionally he came by 30 minutes after the tech left and was so combative saying it's me and my car. hilarious! Ever since my window was replaced everything is perfect! No moisture and dirt coming through my window. They even deny the chips above my windshield and blame the rocks on the road but could not send me a non blurry picture of the car they kept saying the chips were there. If there were chips that close to my windshield my window would have had chips. There are other professional places to take your windshield to get repaired. This Manager promised me a Full detail of my car and 11 days went by and I had to call corporate again to ask them to have the Manager find out about my detail that was suppose to happen in a couple days, he had excuse after excuse and asked me "no one called you?"blaming it on others and saying all their managers were in Miami. excuse after excuse combative and because they are so big they need retraining they are milking their money for their title. Been in Customer service for a long time, they need to understand someone else deserves their position and if they keep it up, one smart manager will grasp onto the disgust of their unprofessionalism

    Imagine my surprise finding out I was getting charged $40 more than what was quoted due to some…read more"recycling fee". Total nonsense grifting. Don't trust this company. Use one of the smaller, independent shops that will at least be honest with their quote. I had to call the repair off as this made them $100 more than the other quote I got. Shameful.

    WindshieldHUB - autoglass - Updated May 2026

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