Sun tan city's website must be maintained by a novice IT person at best. I purchased a plan with my debit card & something went wrong came up on the site. I then paid with my credit card and the same message came up. I went back a page and it allowed me to login and preregister for a visit. I went to my visit and that work out as planned. The next day I noticed they double billed me. I tried to call their customer service as stated from a search 6 times and it said no body is available. It offered me a chat service representative and they ended up putting fraudulent charges on my credit card so I had to cancel that card. I can't believe a franchised multi million dollar corporation is run this way. They have to be loosing big profits from these terrible business practices. What a joke! read more

Tan beds are amazing. I wouldn't recommend tan spray though. Red light therapy is good.

*updated* appreciate the suntan city team reaching out - it's only fair to say that I do still patronize this location and the positives outweigh the negatives. The staff is always friendly and helpful, the location is clean, and that means a lot. Adjusting my review to 4 stars to more accurately reflect my overall experiences here. Purchased the Birthday Bash membership for the year, and was mistakenly charged another month from a previous auto-pay arrangement....no biggie, just $20. So called them and asked for my $20, either as a credit or refund, was planning to buy upgrade points or lotion. Nope - instead they insisted on extending my year long member ship and extra month. Now, my problem is, that is not an even exchange. The birthday membership equals about $10 per month - not a huge deal but irritating, and feel like I have been hustled. That's on corporate though, not this location specifically. Now let's talk about the frequency of bulb changing. If I use a fastest bed on a Saturday and Sunday, I should see *something*.....nope. Didn't even get that stinky tanning bed smell on my skin. The staff even told me the bulbs have not been changed in a while. Again, irritating when I pay to upgrade, that's exactly what I expect. read more

I went for my first spray tan for my sons wedding. I am very fair Complected and was very nervous about it. Chris at Jeffersonville was so patient and explained everything so thorough. Made it so easy. I looked amazing for the wedding abd will go definitely go back And tell all my friends Thank you Chris read more

This location is the quickest time in and out. The good part about this place is the customer service is great compared to the other locations. read more

This is a post regarding ALL SUN TAN City locations... I have used the establishment on Bardstown Road for approximately 5 years during the spring of each year... It was GREAT. I recently retired and we are going to travel extensively. I was able to cancel on 6/8 and I paid through 6/30/2018...HOWEVER they would not refund my final 3 weeks citing COMPANY POLICY...WHAT!!! Spending a wonderful career where the customer is alway right in all situations I was appalled by this I can only post 1 Star. If I could i would report ZERO stars... read more

Couldn't have asked for a better first time experience. Staff were friendly and the entire store was spotless. Warm & chatty with great direction for my wants. Hope every sun tan city I visit is this nice read more