Buckle up, a long review about why you shouldn't visit this location!!!…read more I chose this location because there was a Cryotherapy and Hydromassage bed. With a $120+ a month membership - you can receive both of these treatments. However, the beds last ten minutes. Therefore, I would need to use the bed two or three times each visit. This was NEVER a problem at this location or any other location. Last month, I was in a flare up that left me unable to walk most days and on bed rest by 1-4pm most days. When arriving at the Hurstbourne location, desperate for pain relief, the salon director told me I couldn't do the cryotherapy or hydromassage twice in a row. I explained that this was never an issue before. Nor is it suitable or supportive of chronic pain relief. Ten minutes once a day just doesn't do the trick. The salon director wasn't receptive or apologetic. This lackluster behavior, terrible customer service, and inconsistent communication between staff wasn't new. Every employee at this location (minus a sweet lady with glasses), doesn't greet you upon entering the building. They will finish their phone call, texting, inappropriate conversation with a client etc. before you are greeted. I have waited ten minutes to be greeted but on average three minutes. Maybe it's just me, but I would never be on ny phone in front of clients, let alone full inappropriate conversations in front of clients! The salon director with long brown hair has had full conversations on her phone lasting five minutes before greeting me. There is another shorter employee with brown medium length hair that has terrible customer skills. Based on the times I would visit, these employees are who would help me out. I could go on about the terrible service and silly new rule set on med spa equipment. However, Google doesn't allow that many characters. And I would visit another location if the cryotherapy was elsewhere. As I refuse to visit a location where it's uncomfortable and staff doesn't take pride in their customer service. This type of treatment is a slap in the face to people paying hard earned money for extensive services. After almost a year at STC, I switched back to my MedSpa. More expensive but worth it to not dread dealing with their customer service and leaving with a negative experience when you go almost daily! As someone with debilitating chronic pain and dis-abilities, the last experience I need or want to go through is humans that don't care about you. Those of us with dis-abilities are already invisible and ignored by society. And to be treated inhumane is not worth ten minute pain relief.

Best service and services I have received in a while. Great beds. Super service! They gave me a…read morefresh robe and shoes to wear. So friendly and I have never felt SO relaxed.

This place is amazing! It made my last salon look less than par...Shannon (I hope I spelt her name…read moreright) is the current owner and she was super helpful in picking out the level I wanted. I just moved to the area, and other locations I found on Yelp, did not exist, and that, I am thankful! She keeps her place immaculate and welcoming!

From the owner: We have a wide range of tanning beds from level 1 to level 4. For those of you who like UV free…read moretanning, we also have our sunless booth. With no contracts, packages start at just $24.99 a month, which gives you 30 days of tanning in our level 1 beds. Come experience tanning at it's finest.

I always enjoy coming in here! You usually get back pretty quickly and the Instant beds are great!!…read moreEveryone is very friendly and the beds are relaxing. Spray booths are good too!!

I've had the very worst experience at THIS SUNTAN CITY LOCATION. Last April my husband and I went…read morein for two things. He wanted to lay in the bed and I wanted a double dip which is tanning bed followed by versa instant tan. I was billed $160 first; tried to dispute; then called 270 Customer Service Number. I was told my husband had outstanding payments due after he stopped going and without telling me they just took $120 of $160 out of my account. Next I had a $307 charge the next week. Exactly 7 days. I again called and threw a fit. Let's face it we could fly to the virgins islands for less than $500 for a real tan. The girl was new and overcharged us on packages. He was getting $99 for a year tanning bed package. But wait M! He still is charged $28.99 a month and I'm charged $69.99 a month I tan once every three months. Don't give them your card; you'll be extremely sorry!

The actual tanning experience was okay! It was my first time doing a spray tan and the lady at the…read morecounter seemed annoyed with me and kept laughing at me. She also did not give me super detailed instructions considering it was my first time ever doing a spray tan.

My app was down and not working however I usually pay 20 dollars for the basic spray tan. They…read moreagreed to let me just pay in person, however when i said just dark and tinted, they added hydration and other things to make it 32 bucks instead.

This is a Very Clean Tanning Salon that offers a variety of tanning beds and spray tans, along…read morewith their SPA treatments! They have EXCELLENT employees here who offer top notch customer service! This is my Favorite Sun Tan City Location!

This is a great place, and the people who work there really try hard to communicate well; I think…read morethe problems usually come from the application or computer system. I know I've experienced a sense of stupidity many times standing there in front of the staff after they have asked if I checked in online (one checks in online to avoid having to wait around for services, and it is theoretically very convenient, but it gets tricky if you add services to your original purchase), and I say "no, because what I want to do isn't available in my profile." They used to smile and ask to see my phone and show me that in fact, it was. Now, they struggle to find even my profile in the computer. That aside, I've been to the St. Matthews location and Belknap location, and both are great. They keep the places very clean, don't oversell you on nonsense, and kindly answer questions when you have them. They also let me try red light therapy for free before I bought any sessions.

Meghan is great! I've been having trouble with my app for the past few years and no one (including…read morecustomer service) could figure out the problem. Meghan refused to accept that my app simply wouldn't work and took it upon herself to get to the bottom of it! After multiple visits to the salon and multiple efforts by Meghan... SHE FIXED IT!! I can now check in online which is way more efficient and convenient. Thank you to the entire team for always having smiles on your faces and a welcoming way about you!

Hailey Born has a true talent with color. The shampoo station has the most comfortable stations,…read moreand the products are of good quality. The location is easy to get to, and has excellent parking behind the building.

Katlyn totally messed up the color on my hair and it turned orange. When I was scheduled for my…read morenext appointment, she texted me the day of right before the appointment and canceled it and did not reschedule it. Very poor customer service. Do not recommend.

I've been here twice now and it's been great each time. I just do a spray tan and the rooms are…read morealways clean as well as the machines. It's always calm and quiet inside, no loud music playing which makes it an even better experience. The staff are friendly and make appointments go smoothly. One thing I really like is that they aren't pushy about buying a ton of extra stuff like some tanning places. I've never used the tanning beds here so I can't speak on that, but for a quick spray tan I'd say it's worth it!

May 26, 2026. At 8:40pm. Whomever was working the front was the WORST service ever to be seen in…read morecustomer service. This very rude individual chose to ignore whom was waiting in line in order to help younger customers first. Then to be extremely unhelpful for someone who has never had a spray tan done before, did not explain to them the different types of spray tans. Refused to help sign her up for an account and flat out told her she shouldnt get a spray tan for the event she was wanting one for. Overall she has ruined the experience of a first spray tan and sun tan city all together. Truly such a horrible customer service experience and will not go unnoted. She created a uncomfortable, humiliating and unpleasant environment to the point that others around were laughing due to seeing the frustration and how unhelpful the worker was.