The actual tanning experience was okay! It was my first time doing a spray tan and the lady at the counter seemed annoyed with me and kept laughing at me. She also did not give me super detailed instructions considering it was my first time ever doing a spray tan. read more

My app was down and not working however I usually pay 20 dollars for the basic spray tan. They agreed to let me just pay in person, however when i said just dark and tinted, they added hydration and other things to make it 32 bucks instead. read more

So I checked in online for room 12. Karen told me that someone was in the bed and they'll be done in 10 minutes so if I wanted to go to that bed I could wait the 10 minutes. 8 minutes later another lady walks up to their counter and speaks with A different lady who says that room 12 would be available in 2 minutes. After she was done talking I mentioned that I was in fact waiting in line for bed 12 and was told that I would be going in next. The customer and the other worker lady agreed that she could either wait after me or she could go in the other instant bed. The customer chose to go in the other bed. Karen took It upon herself to step in and make a comment to me stating "This lady checked in online so she can go in the bed before you". I mentioned to Karen that I too had checked in online about 10 minutes ago I clicked the button stating I had arrived. Karen then began to mention that the other lady checked in an hour before Me. So I reminded Karen that I had already checked in and been told it would only be a 10 minute wait for the person that was currently in the bed to exit before this lady that had checked in before me had even arrived to the salon... how does that make sense? to me it felt like the situation was never any of Karen's business in the first place and she inserted herself and caused a problem when the problem had already been resolved. She seems to have an attitude and aggression for no reason. People come to the salon to relax not be scared they're going to be arguing with a tanning bed worker ....???? I don't recommend going to see Karen lol read more

The salon manager is the nicest lady! She helped me understand a lot of things I didnt know about the beds and the lotions. Really took her time to walk me through everything I needed and more. Not just me but the other customers as well. Salon was clean. Never have any problems from this location. read more

I had the greatest and easiest tanning experience here at this location!!! The 2 girls were SO sweet and insanely helpful with picking out all the tanning options !!! Can't wait to come back to this location. Diana & Sarah read more

I have never had such bad customer service. The young lady at the St Matthews location was the worst. She informed me that tans weren't $25 although they were offered that way online. She couldn't give me her manager's phone number and gave me a generic number for customer service. When I called, I was referred to a website. I left, finally, and drove to the Highland location where the computer malfunctioned. The young woman became snippy and mean when the computer didn't work. Really? Where is customer service nowadays? I have never been treated so poorly by staff. Apparently management does nothing to combat this problem. Sad read more

I have a monthly spray tan membership and have for about 2-3 years now at least. I originally paid around $32 a month and recently upped it to something in the $40s. Anyways, there was fraud on my debit card last week and when that happens, they block the card to where no one can use it anymore. So because of that, the 40 something dollars didn't go through to pay for the month of March. I have to wait until I get my new card in the mail which will be at the end of next week if I'm lucky. So, I need a tan bc I'm pale. I ended up seeing on an add today that it was free spray tan week. I was super excited about it since I didn't need my card. I asked my roommate, who has never been before, if she wanted to go too and get a free spray with me. We went. I was told that I couldn't get a FREE tan until the month was paid for. The month that hasn't even happened yet and that I haven't even been able to use. I said, right, but this is a free tan week where anyone can walk in and tan, I explained my card situation, and still was denied. I even had the cash to pay for the "balance" right then so I could tan, but since they are no longer taking cash, that couldn't happen either. Good way to turn down money (and beg for it at the same time). Buuut, my roommate, who has never even given them a dollar, got to get her "free" tan. Me, having paid them hundreds and hundreds of dollars over the years, was not able to bc of that ...."policy". It sounds like a policy that is wanting to get rid of actual PAYING customers and cater to people who don't pay anything. Absolutely ridiculous and I promise I'm going to find somewhere else to go to because that is absolutely RIDICULOUS! You are basically saying, "oh we have a week of free tanning for all ppl who don't have the money to get a membership! But if you have a membership, and pay us all the time, and don't have the money (or access to your money right now) then you'd be better off if you never got a membership here in the first place". And I brought my roommate there for the first time and convinced her that she'd love it but after tonight, I will be ABSOLUTELY be doing the opposite. Every opportunity I get. And btw, my roommate got her free tan... but she thinks it was absolutely ridiculous, made no sense, and was angry about it as well so losing a LOYAL customer and potential customer tonight. Be loyal to your actual loyal customers. That's a good way to do business. You don't need to major in business to know that. read more

After having skin cancer about 11 years ago, I am cautious of sun exposure but I still enjoy being tan and having a glow. Sun Tan City has really great sunless tan options. The days of orange spray tans are over. I'm so glad the sunless tan has been perfected. I enjoy going to the Versa Spa for a nice glow before events or vacations. I also love it when they have awesome promos like free tan week or any spray tan for $5, Getting into the spirit of Spring, I took advantage of the $5 spray tan promo yesterday! The staff is helpful and friendly and the location on Bardstown Rd is clean and never overly crowded. They have options for almost any skin tone. I have to get the dark level for it to actually look like a tan on my skin. read more

Can't really go wrong with an establishment that has over 100 locations nationwide. My gripes for this location: -always slow, no matter what time of day it is -some of the beds need to be replaced-there is one bed in particular that you cannot feel the fan on you at all and you get extremely HOT! Doesn't matter if its snowing outside-you will overheat. Otherwise the place is clean, easy parking, normal prices (they are always running specials). The staff is friendly and helpful, just understaffed. Side Note: all the Sun Tan Citys in the Louisville area changed their opening times on Sunday! I think they now open at 11AM. read more

Shine Bright like a Instant Bed! Sun Tan City is the best tanning chain in Louisville because of the many convenient locations, the constant tanning specials, the versatility of tanning beds, and the multiple tanning products. If you have never checked out the Sun Tan City website, it is a must, extremely helpful. I have used the Sunless Tanning bed many times before weddings and major events that require that sun-kissed look. After watching the information video on Sunless Tanning and placing lotion in all the right places I always get an even tan and minimal to no orange under color. Every time I use the sunless bed I have gotten many complements. People do tend to notice when I am tan because I am a very fair, lets be honest, pale skinned redhead. Recently I was preparing to go on a week long cruise to Mexico. My trip turned out to be amazing partly because I had built up a great base tan to prevent me from getting burned. I worked with customer service at this location about the right bed, time frame, and product I needed to get the best tan possible. I only burned on my first visit because the bed was set 4 minutes longer then requested. To apologize I was given complimentary product lotion to minimize the burn and a free tanning session. Even though customer service reps recommended the instant bed, I decided I knew my skin better and just did the faster standup bed for my whole unlimited 30 day visit package. I also feel the stand up beds are a more even burn since you are not pressing your skin onto a glass area, but that is just my opinion. Within three weeks I was more mocha then my coffee and tanning every other day to get the best look before my cruise. I never burned once in Mexico laying out and tromping around outside in the sun for hours. In addition my cruise pictures turned out great!! The next time I want to drink in mocha skin versus coffee I'll be back! read more

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This location of Sun Tan City is comparable to others I have visited. This is my go-to location, as it is closest to my house, so I've have been here several times. The staff are friendly and helpful, and they often offer suggestions as I am not an avid tanner. I have never had to wait long to use any of the tanning beds or sunless spray tanning options. The store is clean and well organized. If you're looking for a place to tan, this location of Sun Tan City is a great place to do it! read more

I was convinced to do some tanning prior to going on a Caribbean vacation, and though I had been a lifelong skeptic about the wisdom of visiting a tanning salon, I have to admit that Sun Tan City won me over. I'm now the proud owner of a base tan, and hopefully will be able to enjoy my vacation in the sun with less fear of burning. I found the staff very helpful in explaining my options, and which package would work for me. I visited the Bardstown location on multiple occassions, and never needed to wait more than a moment or two to be waited on. Check in is simple, and includes scanning a bar code, and then verifying my fingerprint. During my visits, the rooms were all clean and tidy, and provided ample room for me to change. My only wish would be for the music to be more easily audible in each of the rooms, but that's a small point indeed. The staff suggested that I consider some tanning products, and they were always informative and polite, and I never felt at all pressured by their suggestions. Overall...good customer service, convenient location, and pleasant staff. I admit...my skepticism was won over. read more

Im beyond upset! Ive been a loyal customer for many years now and cannot believe that they cannot still just inform me why they put a $1000 balance on an account that bought only prepaid packages and bought individual visits. I was actually in middle of using a Tour of the City package when they froze my account! Ive called and emailed numerous times to be told a supervisor will return my call after leaving a message and NO ONE HAS! I didnt think you treated customers this way especially with them Being loyal for years and years shouldnt be someone made to feel as if I dobt deserve an explanation. How can a balance be due on something i paid for the services for? read more

Sun Tan City has a wide selection of beds and great starter packs. They are a little pricier then their competitors but their awesome customer service makes it worth the extra cash. The customer service can be a little iffy... they like to take their time! read more

This place survives by ripping people off. I've gone off and on for several years because of convenience. Today was the last straw. Went in for No commitment $44.99 month deal. First they charge me $65 (membership fee they make you pay every time). Then I ask how to cancel because I'm paying for entire month even though I'm only going for 2 weeks. They tell me I have to pay for two months because today is the first of the month. So now my $44.99 plan is up to $110. Always something with this place. Update: Finally got through to customer service. They took all my contact information and said the store manager would contact me within 24-48 hours and everything would be straightened out. Been 6 days and still no contact. read more

Do not go to this location. I knew of a current deal going on and went in to be told differently. They said that the deal exists but you have to have the coupon then proceeded to offer me a more expensive deal. I pulled up the coupon online for the price I wanted and was told that it needed to be printed. What?!? Who needs to have a printed coupon anymore? I walked out and went to another location. I simply asked what current deals were going on for the service I wanted and didn't even have to mention the coupon. I got a 2 pack deal for half the price of 1 service that this location offered me. Do yourself a favor and find another salon that won't hurt your wallet! read more

Went in for the new VersaPro sunless tanner. I've been wanting to try a professional spray tan and they were having an introductory free trial! The girls were very friendly and helpful - even walked me out to my car with an umbrella afterwards to ensure my tan was not ruined in the rain. I was impressed with the service particularly because I was there for a free trial. So long as the tan delivers, I will definitely go back! read more

I love this suntan city it is so close to my work. They also have really nice beds. I'm always in and out really quick as long as you get there before 5 o'clock. They also have great deals going on all the time. read more

Hate that they make you buy a membership to tan. Never have tanning specials without buying a membership