This place is awful. I've never dealt with people that are so arrogant. I bought a package and because I didn't use two of the sessions in the prescribed length of time they stole them from me. No phone call or text message. For goodness sakes they had my phone number my email address and they even fingerprinted me. But apparently they forgot what Customer Service was. All it would've taken is a telephone call and they would've had a happy customer. Now I go to Sun Rayz on 201 in Skowhegan. Suntan city will probably be going out of business just because of lack of Customer Service. read more

Chelsie at the desk made it clear that she was having a bad day and was condescending towards her colleague who was very professional and accommodating. I was surprised when, on my way out, Chelsie asked me how my session was. I said it was nice but even when I was being told "spray pass" it was several dry passes; no Hydration. Chelsie said, "It's broken. It's been broken for days." She set me up in a spray booth knowing it probably wasn't working. No apology, no offer of a complimentary session. I've always looked bronzed by the time I get home but my husband said, "I thought you were going for a spray tan." Now, four hours later, my legs, feet and chest have no color, my arms have some but not the glow that I go to Suntan City for. A Suntan City representative I contacted online kindly granted me a complimentary session. read more

I'm not saying these others reviews aren't true, but honestly I've always had the best interactions with the workers at this particular SunTan City. I'd like to go above and beyond to say Paige whom sadly doesn't work there anymore was especially friendly and always made myself and I'm sure lots of other customers feel amazing while there. I haven't had enough time to really gage the newest workers there yet but so far they have been awesome too!! The Augusta business is the one that has workers that treat you like you're trash on the floor they have to clean up and resent you for even walking through the door because it means they have to look up from their phone to help you. -Year long customer ,Ashley Libby read more

I wanted to get a base tan for ten days prior to my move to Hawaii, so having told the girl at the front desk this, I bought the "tour" package (one visit in each type of bed). I dont tan easily and usually go 15-20 each time. Well, it wasnt until I finished my purchase that she explained it was "company policy" that I could only tan for 5 minutes my first time. So ok, I was pissed but figured I could at least tan longer the next time. NOPE! 6 minutes was all that was allowed my second time. So really, I paid for 5 visits that will do absolutely nothing for me. And they made me buy their eyewear protection to boot. I will not ever go back to any Sun Tan City. read more

I have been going to Sun Tan City in Waterville for more than a year . There seems to be high staff turnover . Some staff are more friendly than others at times it feels as if it's a bother to have them check you in . I'm writing today because three times in the last month I have planned to spray tan and the equipment hasn't been in working order . Today I lost out on using an emailed discount coupon because the equipment wasn't working . I was told I could drive to another location . It seems as though something else could have done to accommodate the issue . I recently paid a year in advance to tan and am think perhaps that wasn't a good idea. read more

i was so glad to get back to tanning today .glad to see the girls .the girls are the best ,it made my day :)

I have a membership to suntan city in Waterville. I have severe anxiety and when I joined I explained this to the staff member, Phearom. I just wanted to let everyone know how sweet and understanding Phearom has been to not only me but all of the other customers. She is very knowledgeable of the products and extremely kind. I see her often as I tan about the same time every night and I just wanted to let someone at suntan city that she is an asset to your company. A Special thank you to Phearom Sincerely Lori Wells read more

i was not happy with the service here at all. it seems the staff works on commission and are very pushy. i got a fungal infection from the bed i used and couldn't get my tanning package refunded even after bringing them the doctors note they requested. i will not be going here ever again. read more

If I could give it zero stars I would! The staff here is cold and heartless I was feeding my baby in my car with the door open waiting for my newborn to finish his bottle when a homeless guy comes out of nowhere and asked me for money I was scared for my life I had no idea if he had a weapon or was going to hurt me my friend I came with was already inside and I was left alone with a baby and a big homeless man standing behind me!! I gave him a hand full of change and he walked away then I see 2 employees come out with a phone looking to see what direction the man walked in and as I'm standing there in tears they never even asked if I was ok or if the baby was ok no instead they act cold and heartless when I walk in all shaken up from what happened I asked if they always have homeless people approach cars they act like they had no idea I tell them I saw you outside with a phone I heard u say " this is ridiculous I'm calling the cops" and u look in the direction of where the guy was walking isn't that why u went outside I ask they then act dumb and the old lady whom I believe is the manager with dark brown hair ignores me at this point I'm just confused and think they are complete idiots... my friend walked out of the tanning bed and I tell her what happened and she takes the baby I go in to the tanning bed to tan when I come out I'm still talking about what happened and how the baby and I could of been hurt and as I'm talking a police officer walked in and asked the lady are u the one who called us is the car I'm parked next to the car she lied to the officer and shakes her head!!! I heard her and saw her calling the cops WTF I told the officer that's my car and we go outside to talk turned out the heartless liar with the brown hair who called the cops accused me of selling drugs instead of checking the safety of the customers Make a long story short i spend a lot of my hard earned money to tan here and instead of making sure the customers are safe and cared for they make false accusations to the police about the customers there are many other places I could Tan where they appreciate the customers so I will never come here again I'm simply disgusted with this place!!! read more

not happy with the "summer hours". suntan city seemed to run a lot of specials at the beginning of summer. after going for a month and dealing with the snotty little 18 year olds that work there ( dont get me wrong, they are definitely barbie worthy, just have absolutely no personality or customer service skills what so ever) they informed me, that they cut back their hours for summer, huh weird, most businesses expand their hours for summer, not lessen them. so now guess what, seems i cant go after work, because i cant make it there on time ; ) perhaps the teenagers that work there need to explain, before they take every second they can, trying to suck more money out of you, that as soon as you buy a "membership" that the hours are going to be cut.... also they just had a "buy your bottle back" on all lotions etc all so they could make the bottles smaller lol.... read more