Both myself and my wife have experienced excellent care over the past year and we highly recommend…read morethem to anyone needing their services.

Awesome folks doing great work. Always friendly and accommodating. Very accessible services fir…read morehome care needs.

My experiences at Bellbrook assisted living are always met with great satisfaction. The staff is…read morealways approachable and have the residents best interest in mind. Director Tracy Price has a wonderful open door policy with everyone and is greeted with a smile. She is attentive to both the residents and family. Provides hands on care to insure everyones needs are met!

This is not the place you want your elderly family member to be for rehab. My 94 year old mother…read morewas there after a hip fracture, surgery, and a 10 day hospital stay. Prior to her fall she was able to walk with a walker. After 10 days in a hospital bed, she was very weak and barely able to stand. The Bellbrook rehab staff was not very patient with her (despite saying it could take up to a year at her age to recover from her injuries) and after a week decided that she was fearful and unable to stand or walk. She is now totally wheelchair dependent. After being at Bellbrook for 3 weeks, she was told she had to be discharged - despite insurance authorizing her to stay for another week! Discharge planning was abysmal. The care is safe, but not family centered. They do not include the family at all, insisting that family members leave the room, "while they provide care". I suppose if you would like to drop your loved one off and not be involved with their care at all, this would be ok, but it was not ok with me.

We brought our family member home on hospice on a Friday at 12:30 pm and the owner Carol Thompson…read moreensured we had care that night (8:00 pm - 8:00 am) through the next week until we figured out the schedule. Carol introduced the care giver to our family member and ensured everything was in place. Our family member was well cared for as well as keeping us apprised. Carol and her team were with us every step of the way and answered any and all questions we had as well as made herself available anytime to us. They made brining our family member home a seamless transition during a difficult time. Compassionate, caring and highly recommend!

A facility focused on genuine caring and a respect for the elderly, which is what we all want for…read moreour loved ones. Very recently my mom passed at Sunrise at the age of 87, and the tears were flowing with the family and the staff which is why I used the word "caring" above. There was obviously a strong connection between the team and her (and my dad) which is not something you read in a contract, nor can it be fabricated. The foot soldiers are solid and do a job few of us want. Also, upper management does everything it can to make sure financial and daily needs are meeting expectations. In closing, my 91 year old father is still living at Sunrise and when asked if he wanted to explore other options he emphatically stated "NO".

I love this facility! The staff is awesome - really take the extra time in caring for their…read moreresidents and many of them have been there for 20+ years -wow! Mgmt is really engaged and work hard to take care of their staff and residents. I recommended them to family friends last week and I'm looking forward to seeing them move in!

They are always thorough on everything We love Dr Sara. She's wonderful. And cares about her…read morepatients.

Ive tried six times to get a prescription refilled or to even talk to a live person. The…read moreprescription line hangs up as soon as you're ready to say name, BD, and medications required. It's as if there is no one there manning the phones or working. My next action is to see if anyone is physically there and if so, ask what's up. Update: they finally showed up apparently the office was out on vacation and have been responsive since.

At first I was impressed at how the facility looked, how it was run and how it looked in general…read more But...... as time went on and the day to day routines were noticed first hand, I developed a different outlook. Don't get me wrong though, this facility does have a lot of positives. The front reception desk personnel are friendly and informative, most all of the staff from the aides, med techs, nursing, maintenance, housekeeping, activities etc. are friendly, helpful, attentive and knowledgeable. It's a clean facility with a nice home type feel for their residents. It's very nicely laid out and is very comfortable looking with lots of features like their Mainstreet area with plenty of tables and chairs and a calming waterfall to enjoy when visiting and eating with your loved ones. There's a library and an activities room, a fireplace with chairs to sit by the front entrance, a spacious dining area and multiple chairs and couches in the hallways and much more. The laundry services were spotty when it came to replenishing towels and washcloths. I asked twice for fresh sets for my family member when they were there for a short 3 week respite stay and both times I was told there weren't any. I was able to see inside the laundry room one day when the light were left on and they were definitely backed up on doing the laundry. So I finally brought in a washcloth and towel from home a couple of times. The food seemed so-so, but I can't attest to anything first hand. This was through the resident's own words as I asked day to day while making small talk with them as to how their meals were. The med techs that pass out medications aren't real knowledgeable as to what medications treat what conditions. This lack of knowledge could have been very serious for my family member if we hadn't noticed that they didn't receive some very important medications. We talked about it with the head of nursing and hopefully this type of thing won't happen with another patient. Fortunately it all worked out but still it could have been a very serious issue. I overheard some of the staff a couple of times talking in the elevator about their frustrations. I was surprised that they talked right in front of a family member. I found that to be unprofessional as it should have taken place in the break room or off the clock. The last thing that didn't sit well with me was when my family member said their goodbyes to the staff and got a snide 'see ya' as they walked on past without saying a nicer goodbye. This wasn't the way I wanted my family member to remember their brief stay. It comes down to just being more professional and polite. All in all, I know no place is perfect in every aspect and especially nowadays, keeping any place staffed is a big problem. With a few tweaks as far as the laundry linen shortage, teaching the staff to be more professional and not to discuss residents in front of family members and how to be nicer in general, and lastly teaching the med techs a bit more as far as giving them some quick lessons about what medications treat what conditions, this facility would earn a higher rating from me. Again, these are just my observations from only 3 weeks out of the year, but important ones all the same.

My parents have been at My Doctors Inn for about 6 months now. They moved in after my father became…read moretoo much for my mother to take care of. They couldn't be happier. The physical facility is very nice. The atrium reminds me of a Ramada Inn. It's bright and very clean. Their room is on the small side but adequate for their needs. The opportunities for them to get involved are many and varied. Everything from documentary screenings to day trips to, of course, Bingo. The healthcare workers are polite, respectful, and responsive. There is a cruise director type person who gets to know the residents and tries to invite them involved in activities they might like. I was visiting for a week from L.A. and was so happy my family found this facility.

I lived on the memory floor with my husband who had dementia for 2 months.We had been together for…read more58 years and I could not bear to be separated from him even though I did not have dementia. After he died in April,I moved down stairs to another floor. Treatment was generally good but 4 employees really stood out. Their names were Jessie,Hope,Lashounda and and Shaquille. They were caring,knew how to deal with people with dementia and efficient.They have become my friends.Caretakers for people with dementia require patience,compassion and tolerance. They had all of these qualities.

My MIL lived at Sunrise the last year of her life. We had great care and attention only because we…read morewere on it literally daily thanks to the video camera we installed in her room. Every senior should have one hands down for their protection. They are so under staffed and they have had lots of temporary agency's who don't care as they come and go. We had to get on them about making sure they were doing her laundry weekly. Her clothes went missing weekly and many showers were missed until we got on them about it and they put her on a weekly shower. To much laziness and personal past times going on the 3rd floor. I am distraught in the lack of care MIL received while she was having her stroke/UTI issues in their care 3 days before she was finally sent to the hospital where she died 11 days later. Better communication between the aids and floor managers/nursing staff and the residents Doctors. Recognizing that a resident needs more than just monitoring and maybe down playing the symptoms is not a good idea. When in any doubt send them to the hospital immediately. Many lessons were learned and retraining is needed. The camera told the story. Again it is all about communication. On the plus side she was happy even though her dementia was getting worse and she was hard to manage at times. The staff was always kind to us and accommodating when the family called a meeting. The home did work with us helping to make positive changes. So many lessons were learned from this experience. It is not easy placing a loved one in a memory unit hoping they will be loved and cared for. This home may be their last and you better make sure it is the right fit for all involved. These were the last photos of her alive. RIP Marylyn Pausch. 05/15/2022

I have contacted the village office where my grandmother is in regards to policies and procedures…read morefor the memory care unit and not one person has responded to my email requests I send out via the website. I called today and left a voicemail for the director and I am still waiting for someone to contact me. The place seems decent and is aesthetically pleasing. However the customer service here seems to be lacking.

I love this company! If you're looking for someone who cares about the individual- this place is…read morefor you. Compassionate team, they really do care for the population they serve!