I was looking for a longer screw for my Stihl leaf blower. I was advised to bring in the blower…read morefor a better look. Came back a couple of days later and a service member took my blower to the back after I explained my problem. He was gone for 30 minutes; then I noticed their labor sign for diagnosis and minimum charges. I started to get nervous because I was told earlier if it was a simple screw issue there would not be a charge. The service tech came back and said he re-inserted the screw but will probably work itself out again. He recommended a formal diagnostic. There was no charge for this visit. Nice to know there are a few stores still left that are knowledgeable and helpful with the clock off. Please support Fairfax Ace.

I've been a patron for years. I stopped in to pickup a bag of equestrian pellets for our fur baby…read more Service is always on point. I'm not sure how they only hire the nicest, most helpful employees. Now price point is why only four stars. I can get a 40lb bag from TS Woodbridge for $7.99, I paid almost double here, $14+. I didn't feel like driving all the was to TS so I paid the eye gauging price. A gentleman employee took it out to my car and our brief conversation solidified why I continue to shop here. Now if they would just lower their prices, lol.

Interestingly, this hardware store aells the same Wind Machine fan that I hace in place in Mexico…read moreCity. Mine is actually wear8ng out after five years and the motor is slow to start. I almost bougt the one that thry have here, but I thought about the logistics in bringing it doen there, may not be so easy. What I actually came here for was to get some gardening tools and supplies for my house up here. I figure I have the long holiday weekend to hipefully make some good progress on the yard and small garden area. This hardware store is very close to me here and I wasn't in the mood to drive 6 miles to the big box hardware store to maybe save asmall amount of money. I got a garden house, a shovel, and regular yard rake to clean up the place. They had everything that I needed.

This has always been my favorite store in McLean for 10 years. Until today…read more Went in to fix something for my wife and was told they are too busy to help me. Couldn't believe it. Thats Never happened in that store before. But this one particular gentleman (who's worked there a long time) actually said they were too busy to help me. I explained to him I don't have the use of my left hand currently and needed help. Told me to come back another time. I guess even the esteemed McLean Hardware is losing its customer service.

The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

Sadly, after coming here for so many years - ever since it opened (we were there on opening day),…read morewe are saying "no mas" to the Kensington store. Why? Most would say high prices - but there is a convenience factor, and a safety factor (no sketchy characters in the parking lot - are you paying attention, Home Depot Aspen Hill?), and most importantly, the regular dollars-off coupons, which make the higher prices somewhat more palatable. So lets explore for a moment. Wouldn't you think that after so many years of coming here 2-3 times a week on average (sometimes more, sometimes less), at least someone there - one, maybe more - would recognize us? But it never fails. No hello, no "nice to see you," nothing. Instead, it never fails - one particular cashier NEVER fails to ask, "are you an Ace Rewards member?" Well, let's see - I was here yesterday, and the day before, and the day before that ... and you asked the same question - and I'm wearing the same paint-stained t-shirt - and I just handed you one of your coupons (which are for members only) - so, what do you think? So irritating. But, not the end of the world ... until the final straw. First, I'm in the nuts-and-bolts, serve-yourself isle - been there at least 100 times - and the same fellow (older) walks up and says, "so, do you know how to count up your items and mark them down?" Yes, old timer, I think I can handle that - let me see - four bolts, four washers, four nuts - yup, got it!! Again, not the end of the world - but really, how many times does this guy have to see me ... okay, never mind. Got what I needed and head to the checkout - I have lots and lots of items, about $100 in total. I avoid the "are you an Ace Rewards member" fellow and head to the other cashier. No hello, how are you, etc. She rings up the items and I put down my $10 off coupon - and she says, "that coupon won't work." Her logic - one of the items (and I have many) is "already discounted" by one dollar. So I say, okay, take that item and charge it separately ... she struggles with that a bit, and I still have over $50 and therefore, $10 off. And she says, "that coupon isn't valid because these items aren't discountable." So I say, "which items - all but one are Ace branded items - and where does it say on the back of the coupon that any one specific items here is not discountable?" Of course, the coupon says nothing of the sort - just some vague boilerplate language. After some further back-and-forth, she clearly is incapable of explaining her reasoning and clearly is making up the rules as she goes along. So I say, "tell you what - no sale - and tell the manager that you caused a no-sale of $100 of goods, over made-up rules that you can't explain." Remember, this is over a $10 coupon, which is a 10% discount off already inflated prices. (I also had the lesser $5 off $35 coupon, but - no deal!). I end up going to the big box store (Lowes Gaithersburg) and getting the same items, for much less money than what I would have spent, even if she had granted the discount. In a nutshell - what should be a friendly, local hardware store, where maybe not everyone knows your name but hopefully someone does, is nothing of the sort. Just a high-priced, limited-inventory place that I will avoid - and that, after spending thousands and thousands of dollars at this store over the years. We were so glad when it opened, replacing Hardware City - which was the world's WORST hardware store. But, we suppose the ghosts of poor customer service and overpriced items have not abandoned the building. So - Beetlejuice, Beetlejuice, Beetlejuice - avoid those ghosts of the past and endure the big boxes. One day maybe we will have a local customer-oriented store - the Bethesda store is somewhat better, but parking is a nightmare - sad to say, but unless it's an absolute emergency, we won't spend another penny in this store - ever.

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

I wish I could give this store zero star. While it might be a good idea to have hardware store…read moretargeting the low-income families, the quality of the product is very poor. We got a key safe box to keep a spare key, and it would not open even with the right password. And overall, things here are old style, stone-age things that wouldn't work for a modern family. You would just better off by getting things from Amazon, or go to target. I am glad that they decided to close this store. Please remain closed and replace this one with a better store.

Great store. Smart, knowledgeable folks who are right there to help you and get you out quickly. I…read morejust moved away from Arlington and I already miss them!

The location is one of the smaller Ace Hardwares. They have about 4 or 5 spots right out front and…read morethen more parking across the street. Backing out of their main parking spots goes right into the street, so it's a bit difficult. You just have to be extra careful of oncoming vehicles. I picked up some items from an order I placed on their app. There was no line, the employee assisted me right away, and he saw I was in a camwalker boot, so he offered to assist me with loading really heavy soil into my vehicle. Great service, great experience, and would recommend!

Very convenient having this store in the neighborhood. Picked up salt/ice-melt before the storm. I…read morecalled ahead and they told me they only had 50lb bags left. Turns out a 50lb bag of ice melt isn't that big (I was thinking equivalent size of dog food). Helpful service, wide variety of products. Shop local!

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Great service; friendly & knowledgeable. Almost always have what I'm seeking. Nice loyalty program…read morewith coupons as well.

I have a leak under my sink and had on my list to go to a different store and then realized…read moreStrosniders is around the corner. I went in with a picture and immediately a gentleman saw me and asked me if I needed help and I showed him the picture and we spent a few minutes discussing the issue and he could not have been more helpful in terms of telling me what I could use to reconcile the issue immediately and what I should do for a long-term fix. For any home improvement projects I don't think I will ever go anywhere again. The best of the best.