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    Suncoast Audio

    4.0 (8 reviews)

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    Mad Marks Stereo Warehouse - Car views sins you can't see sound

    Mad Marks Stereo Warehouse

    3.2(22 reviews)
    10.8 mi
    $$

    Felt like I stepped back into the 70's going in Mad Marks and seeing wall to wall car entertainment…read moreequipment. Very cool. Folks that helped me were good. Just needed wiring done on a rear backup camera I bought. Took me next morning and finished before noon - installed and wired everything. Job well done and a fair price. Go there!

    ZERO stars. I am a new, first-time customer. I purchased a new head unit replacement and booked the…read moreinstallation for a specified date. I called at 9am today when they opened to reschedule the appointment in advance. I spoke to sales manager JENNY who said she will have sales person AIDEN call me back as soon as he gets in. That call never came. I called a second time, and this time I got AIDEN who told me he never gets anything, including messages, from the managers because he is the lowest person on the totem pole. I then asked to speak to his sales manager JENNY again. Jenny came on the phone full of attitude, excuses, and hostility, and had the audacity and galling nerve to tell me she had other customers to deal with before she can even deal with me. I reminded her that I am her customer, too, and a first-time customer at that, who has yet to receive the equipment and service I paid a deposit for. She was horrible anyway. Patronizing, condescending, hostile, rude, abrupt, not friendly, dismissive - she addressed me and treated me like I was unimportant and not her customer. Their equipment is not cheap and their installation fees are in the high range compared to other similar businesses, and I was about to spend a lot of money and trust them with my vehicle. When I asked JENNY if I were to go ahead with my appointment, will she treat me and my vehicle like her other customers and give me the customer service that their business stands for, she said she refuses to answer my question and not give me that reassurance. Now, that is truly appalling behavior from a sales manager, it shows the lack of integrity and lack of care of this person toward a new customer. She then threw Aiden under the bus and she said he's green, needs training, and new, as if to explain why this kid Aiden gets no customer messages from his managers. How can I trust this company, their sales manager and sales person, and give them my business? I am extremely DISGUSTED and DISAPPOINTED at the shitty attitude and horrible customer communications I received from JENNY and Aiden. JENNY needs a serious performance review and attitude adjustment - what a truly horrible idiot. UPDATE: Jake called me after I filled out their customer contact form online. He apologized and offered to refund my paid deposit. I'm waiting for the refund to show up.

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    Suncoast Audio - electronics - Updated May 2026

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