Citizens is a full service bank run by a great group of people serving all of Polk County with a…read morehands-on, local touch.

Love this bank! Got a line of credit. Generous estimate on our home. Great staff. Friendly,…read morecourteous, knowledgeable. Many products to offer. Business or personal. Wish they had more branches.

I would guess the majority of people dread having to visit the bank, for any number of reasons. It…read morehas the stereotype of being stuffy, uncomfortable and typically unpleasant. But I have to say, this Combee Wells Fargo location is completely the opposite of that. I've had to stop here for various reasons and it's always been a pleasant experience. From stopping at the front desk for help to booking an appointment for an investment and advice, the workers here aren't your typical lacking personality, unfriendly type. They're pretty lively and always super helpful. Jose is the banker I've met with and he's just a charm. Such a sweet and genuine person who wants to help advise in whatever way he can.

I haven't stepped in a Wells Fargo in awhile. This location was clean and the staff were very…read morefriendly, even with a growing line they were still attentive to each customer. They would have gotten 5-stars if it weren't for the fact that the teller entered our check information in wrong and therefore it couldn't be verified. So we left, made some calls and had to pay an extra $60, I feel like she's to blame.

This is a great bank to do business with. Lynnwood Smith of Mortgage Banking Associates introduced…read moreme to Wauchula State Bank and they did more for me than any other lender would or could. I love Wauchula State Bank and Mortgage Banking Associates.

From the owner: Crews Bank & Trust's full-service branch conveniently located across from Munn Park in Downtown…read moreLakeland, offering trusted financial solutions tailored to your life and business. We proudly serve the Polk County community with a comprehensive range of services, from personal and business banking to competitive mortgage loans, flexible HELOCs, and wealth management. Our unique bank lounge creates a welcoming space that fosters meaningful partnerships with local business owners and professionals. As a Florida-based community bank, we blend modern financial tools with a personalized, hometown approach. Visit us today - or explore our secure digital banking options - to manage your finances with confidence.

While as a Private Client I do not expect more than normal courtesy, my frequent visits to this…read morebranch continue to disappoint. Behind the teller lines there is constant chit chat and laughter (obscenities have been heard) and ignoring of customers when there's a line waiting. When you finally approach the teller you are frequently met by an unfriendly face: no "hello" or "welcome," as if they're doing you a favor by serving you. Their appearance, style of clothing, etc., is unbecoming. The manager, Angela Leon, has fronted many complaints about these and other issues, to no avail. Contacts to her superior, Tasha M. Scott, are ignored. Time to find another bank.

I usually just go to chase to use the ATM.. the parking lot is usually full so I never want to go…read moreinside to speak to anyone. My thing is.. if you've closed the drive thru service then why not replace one of the middle section so that there would be 2 ATMs?

LUNA is hands down the absolute best bank representative that I have ever worked with. She goes…read moreway beyond to help you, educate you on the products, and make you feel at home. I've been looking for a financial home and I've found it with PenFed and it's largely due to Luna's bright and cheerful spirit!

Alyssa, Priscilla and Marisol were awesome. I went in to pick up and loan check and do some other…read morebanking and these ladies went above and beyond to make my visit and transaction easier than I could ask for..... Thank you for all you do!!!!

They closed my account with no explanation or contacting me to help keep my account open, even…read morethough I deposited money twice a month for many years. Now I have to hunt for my money. So it doesn't matter who you are your money isn't safe anywhere

Arrived about noon on a weekday and there were only 3 working associates on the Service side and 2…read moretellers working the long line. I waited about 25 min in the lobby for a name change and to add a joint owner. Eniqua was the assisting associate. She is very personable and efficient. She made the process so simple for me.

What a nightmare trying to reach anyone at this branch or any other branch of Bank of America…read more Their phone system takes you into a loop that goes absolutely nowhere. I tried to make an appointment online and went through all the steps and when I clicked schedule an appointment it told me there was a system error to try again later. The only choice is to actually go down to the branch and then they will tell you that you don't have an appointment so they can't help you. I can't wait to close my mother's account and be done with this bank once and for all.

Horrible bank. I can't stand BOA. I wish my boss banked somewhere else. They are the most F*ing…read moreinconvenient bank. They close at 4 so no way you can make it when you get off work. Some branches are closed on sat. No wonder they are falling apart in lakeland and Winter Haven. Auburndale branch sucks too. No drive thru it's closed so low rent.

At one point this was an actual Wells Fargo bank branch, but now it is just a walk-up ATM. But if…read moreyou only need atm services this works great, and it's right downtown in Lakeland just off of Munn Park along Main Street. Since there's not a physical bank here anymore there is also plenty of parking to access this atm. Otherwise, it's pretty much a ghost town in this little spot.

I waited in the lobby and it was a complete waste of time. They do not truly accept walk ins. They…read moreonly help you if they happen to have availability, and they do not tell you that upfront. If you actually need to see a banker they push you to make an appointment, but they still let you wait without communication or a realistic expectation. For a bank that wants my deposits and investments, this level of service is unacceptable and disrespectful of customers time.

No customer service skills. Forget about a hello or thank you. They are all too busy laughing and…read morechatting. You will even hear the occasional F word. The Branch manager Angela does not seem to have any control over her employees. Might be time for her to be replaced!

When to the Lakeland Hills Blvd branch to open an account. The teller said have a seat someone…read morewill be with you. Sat for what seemed close to half hour, without further acknowledgement and the ""someone" never showed up. We finally Left. Not unlike what I see from some of the other comments.

They take 2-4 hours to get ahold of somebody, it's happened 3 times now! I'm on hold as I'm writing…read morethis review. I have 2 transactions on my account that are not correct, can't get ahold of anyone to get help. Only 30$ but that could be the difference of a bill that could have bounced, just so annoying. Waiting to get my nails done, sitting here in the salon waiting still!! I drive here so I wouldn't be late for my appointment, they are awful!!! Inside not bad, just don't try to get ahold of someone. Just ridiculous, nails are at 4:45. Well I could go on, however if I can just get one person to not bank with them I've done my duty. Beware of this bank