since Resort Vacation Properties was purchased by Vacasa everything has gone downhill... this year…read morethey lost the property we booked, so they tried to move us into another property saying they would cover the 'extra' costs, but the new options were worse and definitely downgrades. Luckily, we found the house we booked with a quick online search and were able to rebook it with the new hosts and we even saved $1k for the week.

Terrible customer service. Rented a house beachside and…read morebefore the trip my partner was rushed to the emergency room and admitted to the hospital. I called and spoke with two different people and begged for them to understand and even appeal to the homeowner to move the rental week. They refused to do anything and certainly not petition the homeowner on my behalf. They were cold, heartless, and stoic. Sad because SGI used to be an annual thing until this horrific customer service experience.

the absolute worst. had a problem with these clowns who cannot manage their way out of a paper…read morebag. A bunch of 'not my job' people who fill their days by over promising, under delivering, passing the buck and blaming owners For lack of investment in the properties, but they were all too glad to take over $10k of our cash pretending the house was fine. Never again. If you are an owner, find someone else to manage your property or risk watching collins let it go to crap. There was water pouring out of the ceiling above the garage and the 'inspector' was leaving when we pulled up... we had to report the problem because the inspector apparently didnt think water pouring out of the soffit was an issue she needed to flag - but hey at least we had clean sheets and some towels lol

This was a large group family vacation. The house itself (High Cotton) is in need of updating. We…read morehad several issues with the washer and dryer not working. They sent maintenance out but nothing was ever done. Apparently the people before us had issues with the stove as a maintenance person also came about that. But our BIGGEST issues was the bed bugs in the master suite. The very first night our cousin who stayed in that room was eaten up the next morning with bites all over her upper thigh area. A couple of us went to the office the first morning to report it and the only thing they did was send out pest control, and not in a timely manner at that. He said "I don't see any active activity" and absolutely NOTHING was done. The least they could have done was swap out the mattress and box spring but they did ABSOLUTELY NOTHING, causing the cousin using that room to have to sleep on the couch for the rest of our stay. I DO NOT recommend using Collins Vacation Rentals. Go through another management company.

We've been visiting SGI for more than 20 years now, and we're always happy with the service and…read morehouses through Fickling.

St George Island is beautiful and having a vacation rental through Fickling was a great experience…read more They have lots of properties for rent including apartments right above their office which are nicely done with nice updates and right in center of town. March 2015, I stayed at a property called Turpentine on the plantation side, gated community at one end of the island. They have lots of trails for walking and biking. You can also take a short walk to the beach. The community has a gym and a pool. Everyone is super friendly and it was the most relaxing and beautiful vacation I've had in a long time. They have a few shops in the center of the island near the lighthouse. Some food stores a bit pricey but you can go off the island to the town of Apalachicola where they have Piggly Wiggly and Gulfside IGA store. Make sure you visit Apalachicola while you are staying, they have lots of shops in the center of town. Gibson Inn has the freshest oysters and nice cozy atmosphere. I've been to this area twice and enjoy something new every time. The view of the stars at night on the island is amazing, especially on dark streets away from street lights....I can still see them in my head....breathtaking.

I wanted to share my recent experience with Gulf Coast Rentals to help others avoid a similar…read moresituation. I rented a condo in Sanibel through AirBnB, and just five days before my trip, I noticed a new review on the listing that said, "We are still suffering from all the bed bug bites!" Alarmed, I immediately contacted Gulf Coast Rentals to cancel and requested a full refund. They responded, claiming they had taken care of the issue but instructed me to cancel through the AirBnB site. Following their guidance, I did so, but was only refunded 30% of the total amount. Frustrated, I reached out to Gulf Coast Rentals again, but this time they completely ghosted me. They kept $709 of my money and offered no resolution. I contacted AirBnB for assistance, and they reached out to Gulf Coast Rentals on my behalf, but Gulf Coast Rentals still refused to issue a refund. This is completely unacceptable. Not only did they keep my money without providing any resolution, but they also failed to communicate or offer any alternative solutions. I trusted that they would address the issue responsibly, but unfortunately, that was not the case. I hope this serves as a warning to anyone considering renting through Gulf Coast Rentals. Please be cautious and consider other options to avoid a similar experience. Just in case anyone needs to know: The unit was Sanibel Siesta on the Beach unit 103 in Sanibel.

The rental had ROACHES, was dirty when we arrived, and the management company gave awful customer…read moreservice. Shorter version: We had a dirty unit on our arrival and a ROACH infestation throughout our time and their lack of concern and customer service was atrocious. We ended up cutting our long-awaited vacation short and missing out on the one chance we had to enjoy the beach this year. Long version: We rented Barrier Dunes 72 /406, Cape San Blas Townhome for a 2-week vacation. Townhome was dirty on our arrival and there was a roach infestation in the kitchen. After driving 8.5 hours with young children this is what we arrived to and in spite of calling the after hours line no one responded. We were up until 2am on our first night of "vacation" cleaning the home and washing all of the linens so we could get some sleep. We spoke with the property management company the next morning, but the entire area was booked solid so there was nowhere else that they could move us to so that we could save our 2-week vacation rental. The receptionist sent out an exterminator and cleaning crew so that is how we spent day one of our vacation. The office manager, Adam, called us the next day (Monday). He lied and said he was the owner. He told us they would comp back the cleaning fee (since we cleaned our own unit) and then 3 of our 14 day stay (since we lost the first few days of our vacation due to the exterminator/cleaning company returning to the unit and then us desperately trying to search for another place to go with awful, slow and spotty wi-fi and cell service). When we challenged that this was the best they could do, he was rude and unprofessional telling us "he was tired of hearing about it [the roach issue]" and since they sent out the exterminator there was "nothing else they could do for us". Since the roaches were isolated to the kitchen area we tried to make it work since our kids were devastated to return home but we were frustrated and felt stuck. Four days later, after multiple requests on our end, the actual owner, Jeri, got involved and we were hopeful she could help out since paying full price for 11 of the 14 days with a kitchen crawling with roaches was a horrid way to respond to a family who had, literally, no other options. She was empathic over the phone. However, in the end what her manager had offered us was "all they could do". We left at the end of week one and in spite of them spraying the unit twice during our first week there (and interrupting the one beach day we got to enjoy), on our seventh day the roaches were still actively crawling all over the kitchen. The owner told us, "Well, the roaches are there but they are dying!". They refunded our second week but still charged us nearly $1000 for our first week of fighting off roaches in our kitchen at every meal, where the first 2.5 days were, literally, spent in our unit because we were cleaning it or having professional exterminator/cleaning crews deep cleaning dead roach parts out of the kitchen, or searching (in vain) for anywhere else we could go to save our family's 2-week vacation. We never got to relax and enjoy the beach and amenities. Each day/night we were stressed as we dealt with roaches and then poor customer service frustrations. I emailed photos/videos and details to the property management company but they were dismissed. Attached is a photo collage but we have videos on our last day as a very-alive roach scurried around the counter as I tried to make our breakfast. Disgusting! For over 13 years we have rented properties from owners and property management companies and have never had a roach infestation issue. But to top it off, the lack of customer service and care for our vacation nightmare from Gulf Coast Vacation Rentals made for the worst vacation experience our family has ever had. If your unit has any issues, beware. They are not about making it right and truly serving their customers. If they really cared about their customer's experience they would have been horrified that this was our vacation experience and would have refunded us 100% of our costs since this was hardly a vacation for us as we were swatting away roaches to make our meals, had to wash everything every time we used it, and had to store most of our belongings in our vehicle to avoid bringing back roaches to our home. If you want a company that will look out for their renters and take care of them when they walk into a vacation nightmare, then look elsewhere.