since Resort Vacation Properties was purchased by Vacasa everything has gone downhill... this year…read morethey lost the property we booked, so they tried to move us into another property saying they would cover the 'extra' costs, but the new options were worse and definitely downgrades. Luckily, we found the house we booked with a quick online search and were able to rebook it with the new hosts and we even saved $1k for the week.

Terrible customer service. Rented a house beachside and…read morebefore the trip my partner was rushed to the emergency room and admitted to the hospital. I called and spoke with two different people and begged for them to understand and even appeal to the homeowner to move the rental week. They refused to do anything and certainly not petition the homeowner on my behalf. They were cold, heartless, and stoic. Sad because SGI used to be an annual thing until this horrific customer service experience.

the absolute worst. had a problem with these clowns who cannot manage their way out of a paper…read morebag. A bunch of 'not my job' people who fill their days by over promising, under delivering, passing the buck and blaming owners For lack of investment in the properties, but they were all too glad to take over $10k of our cash pretending the house was fine. Never again. If you are an owner, find someone else to manage your property or risk watching collins let it go to crap. There was water pouring out of the ceiling above the garage and the 'inspector' was leaving when we pulled up... we had to report the problem because the inspector apparently didnt think water pouring out of the soffit was an issue she needed to flag - but hey at least we had clean sheets and some towels lol

This was a large group family vacation. The house itself (High Cotton) is in need of updating. We…read morehad several issues with the washer and dryer not working. They sent maintenance out but nothing was ever done. Apparently the people before us had issues with the stove as a maintenance person also came about that. But our BIGGEST issues was the bed bugs in the master suite. The very first night our cousin who stayed in that room was eaten up the next morning with bites all over her upper thigh area. A couple of us went to the office the first morning to report it and the only thing they did was send out pest control, and not in a timely manner at that. He said "I don't see any active activity" and absolutely NOTHING was done. The least they could have done was swap out the mattress and box spring but they did ABSOLUTELY NOTHING, causing the cousin using that room to have to sleep on the couch for the rest of our stay. I DO NOT recommend using Collins Vacation Rentals. Go through another management company.

I want to share a very big thank you to Traci Steen and her group as Suncoast Realty. Her group…read morehelp us immensely with our team training. Thank You!

I rented from this company and had the worst experience you could have. The house was old and…read moredirty. That was ok. I love to decorate and could see the potential. It was located near my new job and rent was reasonable. Long story short, I rented for 2 years. The second year I paid an additional $100.00 a month rent for month to month because I did not know when the job would end and I would need to move back to Georgia. I was never late with the rent. I improved the property with my own money. They took my deposit and charged me an additional $2000.00 for Things that pre existed. I rented from this company and had the worst experience you could have. The house was old and dirty. That was ok. I love to decorate and could see the potential. It was located near my new job and rent was reasonable. Long story short, I rented for 2 years. DOCUMENT EVERYTHING WHEN DEALING WITH THEM AND TAKE PHOTOS. ADD DATES. GET EVERYTHING IN WRITINGING. BETTER STILL- DONT DO BUSINESS WITH THEM. THEIR POOR RATING IS DESERVED 10 TIMES OVER.

I wanted to share my recent experience with Gulf Coast Rentals to help others avoid a similar…read moresituation. I rented a condo in Sanibel through AirBnB, and just five days before my trip, I noticed a new review on the listing that said, "We are still suffering from all the bed bug bites!" Alarmed, I immediately contacted Gulf Coast Rentals to cancel and requested a full refund. They responded, claiming they had taken care of the issue but instructed me to cancel through the AirBnB site. Following their guidance, I did so, but was only refunded 30% of the total amount. Frustrated, I reached out to Gulf Coast Rentals again, but this time they completely ghosted me. They kept $709 of my money and offered no resolution. I contacted AirBnB for assistance, and they reached out to Gulf Coast Rentals on my behalf, but Gulf Coast Rentals still refused to issue a refund. This is completely unacceptable. Not only did they keep my money without providing any resolution, but they also failed to communicate or offer any alternative solutions. I trusted that they would address the issue responsibly, but unfortunately, that was not the case. I hope this serves as a warning to anyone considering renting through Gulf Coast Rentals. Please be cautious and consider other options to avoid a similar experience. Just in case anyone needs to know: The unit was Sanibel Siesta on the Beach unit 103 in Sanibel.

The rental had ROACHES, was dirty when we arrived, and the management company gave awful customer…read moreservice. Shorter version: We had a dirty unit on our arrival and a ROACH infestation throughout our time and their lack of concern and customer service was atrocious. We ended up cutting our long-awaited vacation short and missing out on the one chance we had to enjoy the beach this year. Long version: We rented Barrier Dunes 72 /406, Cape San Blas Townhome for a 2-week vacation. Townhome was dirty on our arrival and there was a roach infestation in the kitchen. After driving 8.5 hours with young children this is what we arrived to and in spite of calling the after hours line no one responded. We were up until 2am on our first night of "vacation" cleaning the home and washing all of the linens so we could get some sleep. We spoke with the property management company the next morning, but the entire area was booked solid so there was nowhere else that they could move us to so that we could save our 2-week vacation rental. The receptionist sent out an exterminator and cleaning crew so that is how we spent day one of our vacation. The office manager, Adam, called us the next day (Monday). He lied and said he was the owner. He told us they would comp back the cleaning fee (since we cleaned our own unit) and then 3 of our 14 day stay (since we lost the first few days of our vacation due to the exterminator/cleaning company returning to the unit and then us desperately trying to search for another place to go with awful, slow and spotty wi-fi and cell service). When we challenged that this was the best they could do, he was rude and unprofessional telling us "he was tired of hearing about it [the roach issue]" and since they sent out the exterminator there was "nothing else they could do for us". Since the roaches were isolated to the kitchen area we tried to make it work since our kids were devastated to return home but we were frustrated and felt stuck. Four days later, after multiple requests on our end, the actual owner, Jeri, got involved and we were hopeful she could help out since paying full price for 11 of the 14 days with a kitchen crawling with roaches was a horrid way to respond to a family who had, literally, no other options. She was empathic over the phone. However, in the end what her manager had offered us was "all they could do". We left at the end of week one and in spite of them spraying the unit twice during our first week there (and interrupting the one beach day we got to enjoy), on our seventh day the roaches were still actively crawling all over the kitchen. The owner told us, "Well, the roaches are there but they are dying!". They refunded our second week but still charged us nearly $1000 for our first week of fighting off roaches in our kitchen at every meal, where the first 2.5 days were, literally, spent in our unit because we were cleaning it or having professional exterminator/cleaning crews deep cleaning dead roach parts out of the kitchen, or searching (in vain) for anywhere else we could go to save our family's 2-week vacation. We never got to relax and enjoy the beach and amenities. Each day/night we were stressed as we dealt with roaches and then poor customer service frustrations. I emailed photos/videos and details to the property management company but they were dismissed. Attached is a photo collage but we have videos on our last day as a very-alive roach scurried around the counter as I tried to make our breakfast. Disgusting! For over 13 years we have rented properties from owners and property management companies and have never had a roach infestation issue. But to top it off, the lack of customer service and care for our vacation nightmare from Gulf Coast Vacation Rentals made for the worst vacation experience our family has ever had. If your unit has any issues, beware. They are not about making it right and truly serving their customers. If they really cared about their customer's experience they would have been horrified that this was our vacation experience and would have refunded us 100% of our costs since this was hardly a vacation for us as we were swatting away roaches to make our meals, had to wash everything every time we used it, and had to store most of our belongings in our vehicle to avoid bringing back roaches to our home. If you want a company that will look out for their renters and take care of them when they walk into a vacation nightmare, then look elsewhere.

My husband and I stayed at the Sol Seaker in SGI, FL via Collins Vacation Rentals, Inc. from…read more4/18/26-4/25/26 and we loved the house and how it is located so close to the ocean. This home has a minimalist, functional, open, and cozy design with thoughtful touches having renters in mind. The common area is very comfortable. The deck with the ocean front view is huge and wonderful. The boardwalk and outdoor shower are wonderful. Having said all that, we hope that Collins will take care of the issues which we reported as we checked out because it is obvious that this home has been NEGLECTED. The property gets 4 out of 5 stars but Collins gets 2 out of 5. Door handle to the deck was broken, fell off the door, and bottom of that door does not close all the way. Main entrance lock is loose and temperamental. In several places the floor is missing grout between tiles and several tiles are broken which could potentially be a hazard, and as water may get into those holes in the floor then more issues will result from that. Kitchen needs caulk including around the sink and outlets. Ants and flying ants or termites, we were not sure, came in through the edge of the outlet to the right of the fridge the first few days but using essential oils helped to deter that. There are several loose electrical outlets which will not hold whatever you need to plug in. All mattresses in the home are extremely hard which prevented us from getting a good night's sleep. Pillows in the bedrooms are flat and unsupportive. Screen is ripped open in some of the holes in the eaves outside which would allow pests to get in. Light in the primary shower flickers off at times while in use. Of concern is that I submitted my review on the Collins website for this property on 5/5/2026 and it has yet to show up on their website. Seems dishonest to me. I really appreciate Laquesha, the Guest Services Manager, calling me back yesterday to explain things. It's hard for them to get approval from guests to get into a property to do repairs/maintenance when people like me don't report issues until the end of our stay. I had reasons why but I can understand her position. At the same time, there should be a process whereby they schedule a period of time during slow season to do thorough inspection and perform repairs/upkeep. She also explained that they only have 1 person handling the reviews and there's a backlog. I told her that this house has been with them for years and there's only 6 reviews which is strange. Are they screening reviews?

We just stayed at Attitude Adjuster the week of 6/21/24. We had a magnificent time on the island…read more It is truly a hidden gem. With that being said, Attitude Adjuster was far less awe inspiring. I'll start with the good-the home is well built and in a beautiful location. The kitchen is well appointed and the furnishings are adequate. Now for the negative... Immediately upon entering the home it was apparent that it has not been well taken care of. The wall-EVERYONE SINGLE WALL is covered in filth as well as the baseboards. Additionally, the hand rails are black from filth. ALL carpets were covered in what I would assume are pet urine stains. This home is advertised as a premiere rental-it is anything but premiere. Aside from the filth, there is a cockroach problem. Over the week we killed numerous large cockroaches. Now outside in the pool area-it has been as neglected as the interior of the home. The entire top row of tile is pulling up and buckling leaving a very unappealing view of the scum beneath the tiles. There are rocks and pavers around the pool but the pool area is completely neglected also. The entire area is filled with weeds and looks terrible. There are only three chairs around the pool, all of which are cracked and nearly unusable. The worst part of all is that by the end of the week the pool was so green that you could not see the bottom let alone even use it. Also, there are several things listed in the rental description that are no longer present at the rental. The description states that there is a tiki hut at the pool. There is no tiki hut. It states that there is a tent in the bunk room. There is no tent. The description also states that there is a mini fridge on the second floor. There is no mini fridge. We contacted Collins Vacation Rental regarding the poor quality of the home via email. They had the cleaning company come back which was useless. The issues we had with the home were not issues that the cleaning company would take care of. The issues are because of years of neglect. Collins also sent out carpet cleaners to clean the urine out of the carpets. Although the carpets were shampooed the stains still remained and looked disgusting. Although I appreciate the cleaning company and the carpet cleaners coming I would have appreciated a call back from Collins. With all of that being said, I would not only not rent Attitude Adjuster, I would never rent from Collins Vacation Rental.