Five Star Posted Just a horrible experience. Please look at…read morethe 1 and 2 star reviews. The vast majority of those other experiences align VERY closely with mine. Read those reviews before you decide on Five Star. I wish I had. On to the horror story... I wanted both powered fans (I already owned these) and also ridge vent in case of a power outage. They installed the fans but no ridge vent. They also didn't refund me or my insurance when they hauled off all that unused ridge vent. The fans aren't even installed properly because they're partially covered by plywood and 2x4s. Why would they even install it there? See picture. They pounded the drip edge on so hard that it dented the fascia and left a black spot. They left tire marks in my driveway and nails that I'm still picking up 3 months later. They screwed up my kitchen lights by dropping stuff into my attic and damaging the cans. See picture. On about May 7 (only a couple days after installation), I called to tell Robert about these issues and he said he'd have it fixed. He didn't. On May 17, I texted Robert for a wind mitigation recommendation AND I thought it would jog his memory about the driveway and drip edge. No response. Five Star called demanding payment and I said the job wasn't done. She told me she'd get someone on it. She didn't. Time passed and some snotty rude manager named Justin Ely called demanding payment a week or so later. I said the job wasn't done. He must have contacted Robert for details because a FULL MONTH LATER, Robert finally responded to that May 17 text on June 18. We'll get there soon. After listening to Justinand his condescending nonsense, I wanted to be done with these people and their incompetence, poor communication, awful follow-up, horrendous accounting, greedy attitude, the damage, and simple misunderstandings being blown completely out of proportion. To avoid Justin, I told Robert in the attached text that I was very unhappy and offered to handle everything myself if he'd just take off $1500 from this $30,000 insurance job that was obviously inflated. I have 3 out of pocket quotes that range from $16-$24k. This message was sent at about noon. Robert didn't respond at all. I called the next morning at about 10AM. No answer. 8 or 9 hours later, he had still not responded and I called the office. When Robert finally called back, he informed me that they double charged me for permits and extra decking. So they're demanding payment with snotty Justin and they don't even have their numbers right. Robert said he shared my text and then got Justin in on a 3 way call. I told Justin I was disgusted with all of this and mentioned the $1500 to just be done, give a good review, and I'd pay immediately. He got all upset, accused me of extortion, and threatened to sue me if I withheld payment. Justin told me his only goal is to make money. He asked if I ever give up any of my commissions and laughed when I said it's only happened twice in 25 years, but I will absolutely do right by my client even if it costs me money. Customer satisfaction is so much more important than mine. He then told me he'd also sue me if I told my neighbor about this. My neighbor signed up for a $30K roof on my recommendation. Seems like a good reason to try to make a me happy! On top of that, I'm also a Realtor who gets asked for contractor recommendations VERY routinely. If my roofer hadn't retired, I wouldn't have been calling Five Star. Now, I just remind the other 397 Realtors at my office that they should not be recommending or using Five Star. In the end, I got excuses and a $100 wind mitigation report out of them. They got a bunch of free material for another job. And I had to repair my own drip edge, fascia, lights, fans, and driveway. I'm so glad to be done with Justin's rollercoaster of incompetence and foul language. Until Justin got involved (after the text I posted), it was completely salvageable and polite. He's the problem. Despicable all around.

I am not satisfied with the level of customer service that Scott provides at Fivestar roofing…read more Dishonest and poor communication. I do not recommend Five Star Roofing.

First of all, I have lived in my house for over 30 years. It is a 1920's home and I have had a ton…read moreof work done throughout the years by many different companies and I have never left a review. I was so impressed by this company that I felt compelled to write this. Daniel, the owner and his wife Karen are just gems of people and their project manager Jesse was just as impressive. Most people do not show up on time and communication is not always the best with other companies that I have worked with. Not only were they on time every time they said they were coming over, but Daniel was in constant communication with me throughout the entire process. And finally, the quality of the work was amazing and they cleaned up my yard and any debris from the work and then some.My roof looks amazing and I love it! If I rated this company 1-10, I would say 11. If anyone needs a roof they are your ppl. Not to mentioned the most affordable one.

Four month old Roof he doesn't know how to lay TPO he doesn't know how to apply the product…read morecorrectly.

This company replaced my roof, but less than a year later, during heavy rain, water began leaking…read morethrough two different areas. I contacted the company twice while the roof was still under warranty, and each time I was told that someone would call me back to schedule an inspection. Unfortunately, I never received a call. I followed up by email and even filed a complaint with the Better Business Bureau, but the company still failed to honor its warranty or repair the roof. Based on my experience, I would not recommend this company and would not use their services again.

David is very good with communication and that is very important to me. He kept me informed and…read moreupdated throughout the process. Pricing was fair and the job completed in one day as promised. Would definitely use him again for my other properties.

I called at 7:15 pm and they answered the phone. I explained a leak had popped up in my kitchen and…read moreI was filled with anxiety. I had gone through a roof replacement at a former home and it's expensive and noisy. Plus, who to trust? Fortunately for me I picked them and Josh was here promptly at 9am the next morning. He figured out it was fasteners that had separated and it was a simple matter of putting sealant on the affected area and he did some other areas on my roof as well. He didn't charge me but I did give him a small tip. Where do you find honest people like them? Don't go any further. I'm a single widow who knows nothing much about roofs. Honest. Reliable. On time. Easy to work with. BTW it was raining the day he diagnosed the problem and he came back on a Sunday to do this job. Thank you Josh. You had no way of knowing I was dealing with hospice arrangements for my younger brother and personally was filled with anxiety. You made my life easier and I wish you much success.

They did a fantastic job at all three of my businesses. I have been working with this company for…read more13 years now. They did my first house back in 2011. I had them do my mom and dad's house too after mine went well. Had issues with my dad's and that when they showed how good there customer services was. They fix the issue, did it with not asking for more money, and there hasn't been any issues to date. Highly recommended. Clean crew too.

This company and its owner John and his contractor Mike really left our house way worse than it…read morestarted. We scheduled a new roof in August to get our house ready to move and when the roof was being put on they didn't tarp it correctly and and we received a heavy down pour in our house . almost 12,000 in damages in three seprate rooms. We received two reports from a mold company and an adjustment company . John the owner took responsibility and said he'd fix what was damaged and long story short he didn't. They did a hack job and it should of been a red flag when it didn't pass inspection by the city the first time but we believed John and his contractor mike were good people and trusted they would keep there word. I am definitely not the one to write reviews it honestly makes me sick doing it. but we reached out and tried to work with them for months . So I want to make sure this doesn't happen to anyone else. My husband had to leave for his job in Michigan my son and I are here trying to pick up the pieces . They did a horrible patch job and never came back to finish Like promise. So many more details and videos and text messages but honestly, it's not worth my time ! The point is this company is horrible and they don't value communication, responsibility and respect the customer and their houses ! Beware

Best run roofing service anywhere. Replaced my existing 24 year old tile roof with a spectacular…read morenew tile roof replacing bad wood, wind vents, stucco repair, soffit, re-engineering flashing, etc. etc. always on schedule and management, staff, workers always courteous and patient taking great pride in their workmanship. If you have any credibility concerns about this company don't! You will not find a better roofing contractor.

Roofing repair quotes and courtesy giving information about how the process goes from beginning to…read moreend! Quality materials at good prices making the repair or replacement last for a long time! The company is so conscientious of the Special needs community to provide support and make the disabled community thrive! The company is so generous and appreciated by us! Thanks for all you do!

This is a great company. The staff is wonderful. The crews are efficient. The boss Brent is very…read moreknowledgeable and honest. Had my roof redone by them and everything went great from beginning to finish. All questions were answered with professionalism and honesty. The price was great too. Many selections of colors. They do metal, shingles,tile,flat and repairs!!

I've had several roofs done by the team at B Griffith Roofing. I started using them 15 years ago…read moreand they've always proven to be dependable and professional. Brent and his team are responsive and focused on providing excellent customer service. They provide a valuable service at competitive prices. Look at B Griffith options before you make your final roof installation or repair.

Highly Recommend. Shawn made the entire process, from consultation to completion incredibly…read moreprofessional and smooth. The team's expertise and clear communication were outstanding. Installation was efficient and precise, with meticulous attention to detail and a thorough cleanup.

We just had a new roof install and Strom Peak was incredible. From Wes to Holly and Tomas and his…read morecrew everyone was awesome. From the beginning to the end after 2 days of installation (due to all of the extra work they had to do from all of my bad wood that had to be replaced.) From the installation to the clean up they where very precise and professional. We highly recommend them. Thanks Storm Peak