Vacations are meant to be stress relievers, this is NOT the case with the THOR CHATEAU 31EV RV that we rented from SUNCOAST RV TAMPA to take our family to a reunion from FLA to West Virginia with a visit to see my ailing brother. SUNCOAST RV TAMPA knew we were traveling with an infant and my 80+ year old Mom. We felt SUNCOAST RV TAMPA's response downplayed and diminished the sheer misery we endured DAILY in the RV we rented from them. DAY ONE: ABSOLUTE nightmare when we stopped after our first 4 hours of driving at 2 am to rest in Kingsland, GA six of us stuck in the 100+ degree trailer that had no AC because THE GENERATOR DID NOT WORK and it was 2 am! No one rested the first night. We called SUNCOAST RV first thing that morning and let them know we were in Kingsland, Georgia dead tired and miserable in the super hot vehicle and wanted to go to a hotel to rest. We were headed to Piedmont, SC first, SUNCOAST RV instructed us to travel to Greensville, SC ignoring my suggestion for a hotel to rest, they made us a reservation at a KOA in Greensville, SC where we had to stay for the next three nights while the generator was fixed. Traveling to the Greensville KOA took SEVEN HOURS of our family driving in blazing heat in the back of the RV because we had no generator. We had to cancel our reservations made months prior at the glorious Sesquicentennial State Park so that our generator could be fixed in Greenville, South Carolina where we were stuck from Tuesday - Friday. We were nice about it. SUNCOAST RV paid a whopping $197.86 for our three night stay there. YES, you read that right. Set them back less than $200 for the six of us to be stuck here for days... DAY TWO and The Rest of the Trip: The refrigerator door whips open ALL the Refrigerator contents flies out onto the floor, including the drawers as we exit from the interstate. This continues to happen REPEATEDLY throughout the entire 1500+ mile journey. Every time we go around a curve, someone has to jump up and hold the refrigerator door shut WHILE DRIVING ON THE ROAD, completely UNSAFE! This made for a very uneasy trip. We purchased a bungee cord to attempt to keep the refrigerator closed. (We told SUNCOAST RV right away). Then, WATER BEGINS POURING INSIDE the entire length of the RV EVERY TIME when drive. This was THE WORST! We got the maintenance man from the Greensville KOA we are staying at to take a look at this craziness and he said he had NEVER seen anything like it and looked quite perplexed. We called SUNCOAST RV TAMPA right away. They told us this is a manufacturer drain line problem. We are forced to use our clean towels to mop up the mess day in and day out, then wash and reuse our towels over and over again. The next thing - Water POURING on the OUTSIDE of our RV anytime we use the water inside the RV and we are alerted to this fact at every campsite by neighbors and the KOA management. Drain problems all around INSIDE and OUTSIDE of the RV. The temperature remains between 80º and 95° in back bedroom ALL DAY LONG - while the AC running. It gets cool enough to enjoy after 10pm only. It was miserable the entire trip, this could not be fixed. A baby monitor in that room told us the temp. so we knew EXACTLY what the temperature was. SUNCOAST RV told us via phone and text that there is an additional thermostat back there, which there wasn't and they verified this when we returned the vehicle and they noted how unusual it is for this size RV to NOT HAVE A SECOND AC UNIT! The electrician they hired in Greensville who came out twice to fix our generator made us a priority, the following day he texted us twice asking if we had heard from SUNCOAST RV because they were not responding to his invoice. Talk about awkward and uncomfortable! SUNCOAST RV told us after he is a scammer, along with everything else, it BECAME our problem! Every step of this trip we braced ourselves for the next issue. We expected to rent a FABULOUS RV from a reputable company, we certainly did the research, but instead it was a point of stress every single day and we had to then deal with SUNCOAST RV on these points of contention AFTER the trip! We felt they blamed us for their inferior RV rental. We felt they should compensate us for the incredible misery these RV problems presented us DAILY. We were charged $3422 and then received a whopping $329 refund and a $71 MILEAGE CREDIT for our trouble. We declined an additional $299 towards a future rental with them for obvious reasons. read more

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I rent from Suncoast all the time all ways clean units all run fine and the people are friendly I can highly recommend them

We were looking to buy a Mercedes Sprinter type RV and Suncoast has a Sunseeker one. I chose them because 2 years ago, I was looking to rent a Class A. I was treated so well by Suncoast even after I decided to rent a unit by owner less than a mile from my home in Sarasota. We then decided to try a smaller unit since the big Class A was not what we wanted. The on-line rental agreement was not compIicated at all. I showed up at their lot Tampa and was promptly taken care of to include a thorough walk through of the rig, given an instruction booklet and also given an after hours tech emergency number. The unit was in excellent condition! We took it to Ft. Wilderness for a test-VACA. It was so easy to back in and set up. We did have to use the emergency number due to a step not extending, but it was resolved quickly. The return process was just as easy and they got us out quickly so we could head North to purchase our own unit (different brand) but we fell in love with our time with the Suncoast RV rental. read more

Suncoast is always an exceptional team to work with. The reservation process was fluid and flexible to our changing needs. Their team was friendly and offered quality solutions and service every time we called. We'll always call Suncoast for our needs in the future. read more

I was a passenger during the Thanksgiving Day travel with the RV from Suncoast RV Rental. I find any company that maintains access to its customers credit number after business is concluded is a repulsive business practice. To charge my relative's credit card for fuel charges when we were told not to refuel the RV is nothing less than repugnant business practices. Not only did Suncoast RV rental acknowledge the communication from their staff member to advise my relative not to refuel the RV, but they also clearly ignored the fact that the RV would have been refueled if my relative was advised correctly. Since my relative followed Suncoast RV Rental's communication, one would expect them to accept they made a mistake and remove the charges related to their miscommunication. As stated below, my relative first provided Suncoast RV Rental with five stars because the experience was good until one month after the RV was returned, they charged my relative's credit card without his authorization. The charges for refueling were done without the credit card holder's consent. Poor customer service, fraudulent use of customer's credit card, and a total disregard for accepting responsibility for their mistake. Clearly an indication this is not the company a person should do business with. read more

RV RENTAL INTRODUCTION In June of 2023 I reserved a recreational vehicle (RV) with Suncoast RV Rental. The RV was picked up 11.21.23 at which time Warren Williams, Lot Technician, of Suncoast RV Rental provided an introduction of the operation of the RV, to include the rental and return procedures. Warren was specifically asked to confirm the level of fuel. He responded "the RV was nearly full but did not have to be refueled prior to return ''. During the walk around introduction Warren demonstrated the process of the automated doorstep when opening and closing the door. While demonstrating the automated doorstep, it malfunctioned, Warren responded it should be okay. DOORSTEP MALFUNCTION The RV was driven to South Carolina and upon arrival my relative proceeded to exit the RV. When stepping onto the automatic doorstep it malfunctioned causing my relative to fall and encounter severe injuries. RV RETURN When returning the RV on 11.25.23 I was greeted by Warren Williams and explained the problems my relative encountered with the automated doorstep. Warren advised me to speak with the owner (Wallace Williams) about the incident. I found Wallace to show much concern for my relative as I requested a claim number so that my relative could seek medical attention due to the RV being fully insured at my expense. Wallace advised me to call the office on Monday and a claim number would be provided. REFUSAL TO PROVIDE INSURANCE CLAIM NUMBER When calling Suncoast RV Rental on Monday as requested by the owner, I spoke with Jennifer Hornberger, Rental Agent of Suncoast RV Rental. After explaining the incident to Jennifer and requesting a claim number. Jennifer immediately became defensive and stated, "she needed pictures of the incident before she could request a claim number". I responded to Jennifer by asking how I could possibly have pictures of my relative falling and hurting herself. Jennifer responded she needed proof of the incident, and she had no evidence of my relative falling without pictures. I responded that I did not have pictures of the incident as the incident was not a kodak moment. During this conversation I simply gave up on trying to explain the reason I could not provide any pictures of my relative's fall. I then requested to speak with the owner and Jennifer responded she was the General Manager and handled all insurance claims. UNAUTHORIZED CREDIT CARD CHARGES On 12.05.23 I received a customer invoice via email reflecting a zero balance. One month later, I received another email from Jennifer indicating she charged my credit card $140 because the RV was not returned with the same level of fuel. I explained to Jennifer the RV was not refueled at the request of Warren Williams, Lot Technician of Suncoast RV Rental. If customers are expected to refuel the RV prior to return, why did Warren advise me not to refuel the RV. As I became concerned about the unauthorized charge, I reviewed my credit card statement and found another unauthorized charge for which I was not notified of via email. OVERALL EXPERIENCE Renting the RV from Suncoast RV Rental in the end turned out to be a nightmare. This company continued to charge my credit card months after returning the RV even after providing a zero-balance invoice. Suncoast RV Rental offers additional insurance protection at high rates, but when an incident occurred Jennifer literally fought with me to avoid providing an insurance claim number. read more

Great family owned business. I have rented three units from them thus far. I have had no problems with any of there units. They were well maintain and cleaned. The sales persons are very informative and personable. I will definitely rent from them again in the near future. Thanks Suncoast for your professionalism and courtesy read more

This was the first time we ever drove RV. Based on the good customer reviews, we decided to rent a RV from Suncoast RV rental. We glad we did. The staff here are very nice and helpful. They patiently answered all my dummy questions, and offered free orientation on how to drive and operate the RV. The RV was in excellent condition and very clean. The experience was wonderful and we strongly recommend to rent from this company especially if you are the first time RV renter. read more

Last weekend (May 14-17, 2021) we rented an RV from Suncoast RV. We rented a 23 foot Thor Chateau 2021. The service was amazing from the first phone call. We spoke with Karen and she was very friendly and informative. She answered all of my questions and she was very thorough. We arranged to stop in to look at a couple models. Karen did a great job at explaining the amenities of the RV. The owner made it a point to thank us for stopping in. It's the little things that really make a difference and a reason we like to do business with small business owners. We picked up the RV Friday morning and Karen was ready to do the orientation. The RV was very clean and in great shape. During our trip, Karen called to check in on us and make sure everything was going well. We had a great experience and will definitely rent from Suncoast RV in the future. Thank you! George E. and Michelle T. read more

Hi my name is Richard Lessor. Myself my mother and my sister and 3dogs recently had the privilege of dealing with Suncoast rv for the 2nd year in a row .we started our vacation in a 37foot omni by ford a 6.7 liter diesel powerstoke traveling 19 states 6500 miles in 23days fantastic averaging 8.5 miles per gallon .we visited the station's of the cross in Groom Tx to the wolf creek pass in Southern Colorado 4corners moab Utah arches national parks antelope Island salt lake city Utah go carting in bear lake Utah. Bear world Yellowstone grand Teton national park Yellowstone national park dillon Montana to pay respects to our uncle's resting place God rest back to Yellowstone and then beartooth pass seeing old faithful Nevada city mining town the continental devide on to custer state park wall drug the black hills mount Rushmore crazy horse the st louis arch to many things to appreciate just an incredible epic journey we couldn't have done it without the help of Jennifer brandy and Warren along with the rest of the great staff at Suncoast rv rental thanks to all of you for your help we will be forever grateful to you all sincerely Richard Dolores and Noreen max princess and peewee read more

We rented an RV for an unorthodox reason: we needed a place to stay while our house was tented for termites. This was our first time renting an RV and our experience with Suncoast RV Rental was great! The staff is excellent, knowledgeable, and communicative. After a detailed on-site tour, we chose a 36' RV that was so clean it looked showroom new! Better yet, Suncoast delivered the RV to our driveway and returned to pick it up after our week-long rental was over. And although the RV remained in our driveway and we never drove it ourselves, we still got a great stem to stern orientation on how everything worked. We enjoyed living in the RV while we continued on with our normal daily routines and it's easy to understand why people enjoy the RV lifestyle. read more

I am Carl Flatley, Clearwater Florida. I have been a customer at Suncoast Rv Rentals Tampa for many years now. I knew nothing about the RV experience when I started and now have made many indelible family memories,``` renting and enjoying the no maintenance hassles and expense commitments. It has become a mainstay of fun now with the grand children too. Mr Wallace, his son and the entire Staff are wonderful and obliging. Everything is as advertised, along with great customer service and follow through. The rv's are well maintained, and well equipped. You get written and oral instructions and help is a phone call away. I have never had to call them. You meet so many nice people in the rv world who are always willing to share. Our trips have given us quality family time together and outdoor activities that all families would enjoy. I give the Wallace's and team my highest recommendation. read more

We had a great experience with Suncoast RV. Their customer service was and is outstanding. The RV was extremely clean and beautiful. It had plenty of storage and was easy to drive. Any questions we had while on the road, they were quick to respond and had a lot of patience with us being first time RVers. We were pleased with the price and there was no hidden cost. We would definitely recommend Suncoast RV and we are already looking forward to our next RV trip! read more

Just got back from a week long trip with an RV from Suncoast RV. What a great experience! Sharon was so personable and even checked on us twice during the trip to see if we needed anything or had any questions. Checkout and check-in experience very easy and RV was super clean. One of the owners, Walt even met us off hours to receive the unit back because we had run into bad weather and ran late getting back. Would definitely rent again and highly recommended! read more

We needed a self-contained method of transportation to visit family. The entire experience from start to finish was world class. Sharon was extremely helpful and quick to respond when we had questions. The RV was super clean, well appointed, and comfortable. We look forward to another Suncoast RV road trip in the future. read more

We rented an RV from Suncoast. The staff was great and the RV was fantastic. The RV was very clean and ready to go when promised. Sharon was great. She showed us everything about the RV and even called during our trip to make sure everything was good. She even gave us her personal cell phone number I care we had any problems. We will definitely be renting from they again and cant recommend them strongly enough. If you are looking for a RV Suncoast should be your only stop. read more

Lesson learned - Look over your vehicle with a fine toothed comb, or you may be charged for random damages you didn't do. Also lost about 5-6 hours of our trip trying to get the bed set up on arrival, then again back up at departure. They offered us $100 gift certificate on next rental which is useless because my friends and I will never rent with them again. There's almost $2000 lost every October for Suncoast RV! read more

The water pump went the first night and we had to shut the water off until the repair man came the next day. As well the refrigerator would not switch over to propane when we turned off the generator and therefore we had to use the generator for the weekend rental. They agreed to not charge for the generator hours but offered no compensation for the night of no water. Once I argued the fact, they agreed to compensate for one night. However when I received the revised bill they added in all generator charged before the deduction. That is not what was agreed upon. I would give a zero if allowed for how they handled this situation. I do not feel they provide a quality service nor follow good business practices. read more

Our racing teams have done business with SunCoast RV since 2014 and without a doubt have enjoyed the relationship that has developed. Not only do we consult with them for multiple CLASS A Motor coaches for the Rolex 24 Hours at Daytona but we also utilize their fleet for the 12 Hours at Sebring. This year, we had our orders and deliveries perfected like a well oiled Prototype. We exhausted their fleet capability and the staff are able to get our needs met with the assistance of their known vendors in the motor coach business. read more

Beware I rented a RV from this company and it was the biggest mistake because we were given an RV with a warped tire then both front and back sway bar broke leaving us stranded. If you value your life and your loved ones don't rent from Wally he's a con artist and a total rip off... read more

We let suncoast take our class A motorhome for 2 years 2010 8000 miles on it, got it back 32,000 miles. a lot of damage to it. We called him and told him about the damages he said he wasn't aware of any . I said evidently he never checked it when it came back in from a rental I have rented cars before and the dealer went around it with me before I took it and after I brought it back . He over charged us for every thing that he said the coach needed .. All we did was pay this guy he even said he owned the coach as long as he thought we owed money to him actually the back and us owned it not him . He is not a reputable person stay away from Wally at suncoast RV rental. and walt , If you have an rv you don't care about let these guys rent it for you. good luck. read more

Terrible. (I wish I had read the other reviews before I used them!) Once bitten twice shy I wish! Rented from the last year, and they gave us an RV with a sewage line that had not been properly cleaned out, so guess what we smelled on the entire trip! On top of that there were a host of other issues. After complaining when we came back they agreed to give us one night free. So mistake #2: One year later I rented from them again to use my free one night credit! RV came with gas tank less than full, I didn't notice it at first. I texted the manager shortly after we were on our way and noticed it, but they still charged me like I was given a full tank. We barely used the RV: Most of the time during the day it was parked: They charged us for clogged sewer line, extra cleaning fee because they said it was so dirty etc. It was just the two of us, barely used the kitchen and the RV for that matter. At first glance the RV looked decent from the outside, but drove like an unsafe cheap truck: You felt like it was going to run off the road much of the time! On top of that, every time you turned the fridge would push open a little up to the bungee chord max, and the freezer would open fully. They argued with us about everything and even said afterward they tried hard to make turn after turn and the freezer just wouldn't open. We were imagining it I guess. It's like: You can't make this stuff up! In any case, with the long list of hidden extra charges at the end, so much for the free night. I was going to keep my mouth shut if they would have just met somewhere in the middle and I gave them several chances, but they spent email after email arguing their points. They kept saying I was wrong and to refer to their detailed contract which basically gives them the right apparently to charge you for whatever they want! I promise you this: There won't be a third time! read more

I rented the 2010 Coachmen Sports Coach, for a 3 night trip to Mobile, AL with friends and family, to watch our son's football team play. This was my second Class A RV rental, but my first from Suncoast RV, and I must say that Sharon and Wally were amazing from beginning to end. Also, Sharon goes above and beyond to make sure that your experience is great. I have read the other reviews, and I must say that communication and documentation is the responsibility of BOTH parties. I photographed and documented any prior damage during my inspection and walk-thru, I reviewed with Sharon and we noted all damage on the pre-departure checklisk and inspection report, and both parties had a copy. We enjoied our entire trip, our son's team won the game, and I can honeslty say that I will refer people to Suncoast RV for the value and experience, and I will rent an RV from Sharon again in the future. Please feel free to contact me at (813) 463-3468, if you have any questions about my experience. read more