SUZANNE did a fantastic job on my refinance. Unfortunately my property was damaged during the last…read morehurricane. Due to the severe damage my insurance company dropped me but Suzanne went out of her way to make sure I was able to get insurance for my house. She also referred me local contractors that were able to assist with the repairs to get it ready for the appraisal. Thank you again SUZANNE!!

From the owner: At Your Service Whether you’re buying, selling, refinancing,…read moreor building your dream home, you have a lot riding on your loan specialist. Since market conditions and mortgage programs change frequently, you need to make sure you’re dealing with a top professional who is able to give you quick and accurate financial advice. As an experienced loan officer I have the knowledge and expertise you need to explore the many financing options available. Ensuring that you make the right choice for you and your family is my ultimate goal. And I am committed to providing my customers with mortgage services that exceed their expectations. I hope you’ll browse my website, check out the different loan programs I have available, use my decision-making tools and calculators, and use our secure online application to get started. After you’ve applied, I’ll call you to discuss the details of your loan, or you may choose to set up an appointment with me using my online form. As always, you may contact me anytime by phone, fax or email for personalized service and expert advice. I look forward to working with you.

The entire staff was professional, courteous and very detailed oriented. They made the homebuying…read moreprocess smooth. I felt confident in the advice that they gave me, and could tell that they were committed to quality of service and overdelivering on every promise they made. I don't buy a house everyday, but when I do, it's always going to be with them.

From the owner: We work diligently for our clients to receive the lowest total cost mortgage solution that best…read morefits their family's budget.

Had the pleasure of working with Sherri Brown and her staff to finance our home. She is the most…read morethorough and precise manager ever. She assured we were prepared for any questions that might have arisen from the process. Her attention to detail exceeded all expectations. When the time came for closing it was extremely smooth and worry free. She is personable and very professional. She is easy to contact and took the time to answer all our questions. Highly recommend if you need someone to help you through the process of a home loan.

At first, I really thought I was in with a great mortgage company with SNMC as a first time home…read morebuyer. My loan officer, Mike Goetz, was a pleasure to work with. However, my issues reside with communication from SNMC after my home purchase. I was told by Mike that I would make all my mortgage payments through PennyMac, so when I received the email from PennyMac I downloaded their App and entered my bank details, etc. so that I was all set for payments. I made every payment before the due date and was on track with PennyMac. Just an FYI, I've never made a late payment in my life. Well, 3 months later, I see my credit score dropped 155 points. Come to find out, I "missed" my first mortgage payment with Security National Mortgage! Who knew? Nobody ever told me I'd make any payments to them, I was told by Mike that all payments went through PennyMac. Apparently SNMC sent me "letters" in the mail at my new home address to inform me. I never received any letters from them. Not even a phone call or email to say "hey, it looks like we missed your 1st mortgage payment. What happened?" Nothing. Now, I'm fighting with the credit bureau to remove this dilenquent remark and get my credit score back. I made this outstanding payment last week, the same day I found out it was "missed". This is an opportunity for SNMC to reach out to customers via phonecall or email if a payment is missed. A letter in the mail isn't cutting it, especially when it was never put in my mail box to begin with. You should inform your customers they will make first payments to you, and after that they will be to PennyMac. After this experience, I will never use SNMC again.

VERY BAD COMPANY. Even my loan officer there told me to post a bad comment because he was ashamed…read moreto work there. They have ruined my house closing for the second time and no one takes the blame. I was there as the loan officer tried to call his bosses and they all sent him to voicemail and pointed fingers at a processor that just started there. You should all be ashamed. You have ruined my families dreams and the worst part is you don't care.

When we started our journey with Chris Brown it was great he was there when we needed him and…read moreanswered all the questions we had. After we came in to sign the paperwork seems like things were turned upside down. Chris became unavailable yes it was due to training classes but when we told him many times we need to speak to him directly he couldn't take a few minutes before or after his training to give us a call. Inside he would text us or push us off on his team Toni or Anne. Through the process with the whole team we asked many times for them to explain something and we kept getting the same song and dance, even one time was told to stop worry everything would be fine. If everything was fine we would be seeing our closing costs going from $3,400's to $3,900 to $4,200 to $4,600 and finally to $5,200's at closing with no details why its increasing. This is my first home its my right to wonder and know the reason for the increase. We were also told that if you paid Debit or check for the Appraisal it would be credited back to you at closing, than weeks later we find that it would only be credited if there was seller credit left at the end. We were also told that the 2nd reappraisal would be collected at the closing and not to worry there is not extra money out of packet. Next time i look at my bank account I am now missing $175 for a reappraisal. My biggest issue about this was it was unauthorized I never gave Toni or Anne or anyone the okay to charge my account a 2nd time and I didn't even have a warning. When i brought this us to Toni it was just a sorry. When I brought this up to Chris he ended up pushing back to Toni instead of giving me a call to discuss this. Sorry but if one of my employees just broke the law i would make sure i call the person right away not text them. There were many other lies from Toni and Anne as well. Little things like saying an Appraisal was submit 1 day than find it wasn't submit until the following when we were trying to get the 3rd appraisal in so we might of had a chance to close on time. Little things like being told that FEMA and HUD just now released the lock for Appraisals than finding out from the same person later that same day it was released the day before. For these reason and many more I would never use Chris or his team again. I would not refer anyone to Chris. Yes the work was completed, Yes it was a week late, but when with a week extra we still found ourselves 30 minutes before closing searching for answers that we have been asking about for weeks.

Chris Brown and his team made buying our first home easy. They were with us every step of the way…read more They took the time to answer all our questions and concerns whether we called, text, emailed, or dropped by the office. The team is very professional, kind, and communicative. I looked forward to Tuesday tuneup with Tony. Kelly was extremely helpful and patient taking time to help us submit all of our forms and documents. Definitely a great team and I highly recommend them to anyone and everyone!