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    Sundae - Basalt

    3.2 (21 reviews)
    Closed 11:00 am - 10:00 pm
    Updated 3 months ago

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    This is a photo of me and my 2 friends so u know that we are cute and trustworthy of this review

    Yall. SO GOOD NO NOTES! My friends and I were reading all of these reviews when deciding whether or not to drive 20 mins here and may I just say any of the negative reviews about the service or the quality of the ice cream is NOT TRUE! The staff were so nice, the ice cream was great and in generous portions, and the store itself is cute, clean and well organized. Will be back for sure!

    K Paola O.

    Favorite ice cream spot in town. They have fresh ingredients, nice staff, and it's like homemade ice cream.

    Inside
    Adam D.

    A staycation brought us to Aspen for hiking and we stayed at one of our favorite hotels the Element. We quickly discovered this place, which is adjacent to the hotel. Last time we were here they were not open, so we were excited to try their ice cream. Holly cow, the ice cream here is super creamy reminding me of custard. They offer at least a couple dozen of flavors that included the basics and some exotic ones. We ended up coming here three times, not surprisingly since the flavor was out of this world. I had their Blueberry and Mud Slide flavors. The blueberry had chunks of blueberries mixed in, which made it that much more special. The service was friendly and the inside offers some tables to sit at. There's a few outdoor tables as well. Totally recommend this place.

    Janet D.

    They're finally open! They're in the Element Hotel building in Basalt with their own entrance. They're open till 10 pm! Artisanal Ice Cream! An artisan is someone who's an expert in what they do. Don't know much about making ice cream but these ones here definitely has that handmade taste by an expert. It's soooo creamy but it's got texture. That's prob why I love it so much. It's love at first lick They have a few tables outside as well as inside. We just there last week and it's a must if you're in the area! No ifs or buts about it. They have a few flavors that are seasonal and those tried and true ones. A scoop is not enough! I only have a photo of the initial buy. The rest I swear I forgot to take photos! I was dying to eat them!

    Peanut cone with salted cookies & cream ice cream

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    2 years ago

    Ice cream and waffle cone were bland. I got the s'mores ice cream. There were chewy chunks of marshmallow. Yuck!

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    2 years ago

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    1 year ago

    Awesome service. My husband and I came in 5 minutes before close and the two girls there were so sweet and helpful.

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    2 years ago

    Overcharged again by staff who do not want to be there. Ice cream good. Pay attention when they ring you up.

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    5 years ago

    Love this little ice cream shop! Amazing ice cream and super friendly staff !!! Charming !

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    Ask the Community - Sundae - Basalt

    Review Highlights - Sundae - Basalt

    A staycation brought us to Aspen for hiking and we stayed at one of our favorite hotels the Element.

    Mentioned in 3 reviews

    Read more highlights

    Sure Thing Burger - Veggie burger. Home made ingredients and deep fried as a patty. Not frozen!! Fresh!!!

    Sure Thing Burger

    4.2(138 reviews)
    0.1 mi
    $$

    2/5 Stars…read more Unfortunately, I have to give this place two stars. We ordered two turkey burgers, a chicken sandwich, chicken tenders, and two milkshakes. The burgers were $15.95 each and didn't even come with fries. The fries were an additional $5, and sauces cost extra as well. Our total bill came to $81, which I thought was extremely expensive considering none of the meals included fries and even the sauces were an additional charge. The ordering process was strange from the moment we walked in, and the staff was not particularly friendly or welcoming. The food came out fairly quickly, which was one of the few positives. The chicken sandwich was actually pretty good--I'd give it about a 7/10--and it was easily the best thing we ordered. Unfortunately, the turkey burgers were not good at all and lacked flavor. The chicken tenders were clearly frozen and did not seem homemade. The milkshakes were also disappointing and didn't taste like much. What really bothered me was the service. After realizing the burgers did not come with fries, I went to the front of the restaurant to ask if I could order some. The employee told me yes, but explained that orders had to be placed at the counter in the back. I immediately went to the back counter and waited. Both employees saw me standing there, but neither acknowledged me or offered to help. One employee was delivering an order while the other was simply standing there. After waiting about five minutes without anyone taking my order or even speaking to me, I finally left without ordering the fries or sauces. It was frustrating and made me feel completely unwelcome. Overall, I did not feel welcome, did not enjoy the experience, and would not return. The chicken sandwich was the only item I would consider ordering again, but unfortunately the food, service, and value just weren't there for me.

    Found this little spot on Yelp while in the Snowmass area, and sure glad I did! The atmosphere was…read morepretty cool with an open style kitchen and a cooked to order style ordering. The burgers were fresh and delicious, cooked exactly how requested. Fries and shakes were great too! Would definitely recommend to anyone in the area looking for a good burger!

    Photos
    Sure Thing Burger - Blt with extra bacon

    Blt with extra bacon

    Sure Thing Burger - BLT

    BLT

    Sure Thing Burger

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    The Tipsy Trout - Stuffed trout, polenta with shrimp, beef stroganoff

    The Tipsy Trout

    3.5(107 reviews)
    2.9 mi
    $$

    A good local restaurant with a nice choice of meals. We started with drinks. My husband got an…read moreold fashioned. It was very tasty even though it did not have a Luxardo cherry. He had the BLAT for his meal. It was a perfect size and was truly enjoyable. My meal was the Boozy burger. Yum! Cooked medium-it was truly medium. Tasty with grilled onions, lettuce, tomato and cheese. On a gf bun. The bun did not fall apart like some do. I had the side salad with it. So big, and had little tomatoes and red onion. Iceberg lettuce mostly. Some enjoyed dessert with ice cream. No df/gf options Staff is very friendly and we Sat where we could see the stream. Such a lovely place!

    I visited this restaurant with my cousin, I am a visitor from out of town, because she had eaten…read morehere before and had a good experience. I received the complete opposite impression as soon as we sat down... The sign said see the host stand to be seated, so as we were making our way over there a nice young man told us to pick any table we would like. My cousin said the river view was very pretty, so we chose a table with that view. That table, along with a few others, had not been cleared/cleaned yet (which we didn't have a problem with but apparently they did). We sat down and a very rude server came over and essentially asked why we were sitting at a dirty table and that they have a system with the host desk. We said we didn't mind, but again they seemed to have a problem - because she walked away and the bar tender came over and asked if we checked in with anyone. She also seemed to have a problem with the fact that we sat at a dirty table! And then a third server came over and said "Can I get you anything else to drink besides a dirty table?" At that point, we just left. One rude encounter, okay, but 3 different people?? Absolutely unacceptable. We will never be eating there again and I will be telling my family to do the same.

    Photos
    The Tipsy Trout
    The Tipsy Trout - Cuban Panini

    Cuban Panini

    The Tipsy Trout - Lunch by the river

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    Lunch by the river

    Heather’s Savory Pot Pies - Dining in the bar

    Heather’s Savory Pot Pies

    4.2(204 reviews)
    2.8 mi
    $$

    Excellent menu. Exceptional service. They managed to accommodate one more guest than the…read morereservation was for on a very busy night.

    We arrived looking for a good meal after being at the river. The host called us 1 minute before our…read morereservation to get details on our reservation, and was very kind and accommodating. Hopes were high. We got sat and were delivered water promptly after sitting. Our server approached our table around 5 minutes after seating, beverages were delivered timely, and then our server disappeared. Our server became almost too attentive as the rest of our party arrived, asking for drinks before we could open the menu. Our appetizers/"tapas" took quite some time to arrive. Before we could enjoy the course we were just delivered, we were instructed to order our entrees. We ordered a lot, in accordance to our servers timing. Entrees came, and a majority of our table's entrees were cold, far below anything we could ingest. The middle of our pies were cold, insinuating the dishes were prepared from frozen. The next time our table was interacted with was from a support staff member, far after we decided we were unhappy with our food. We understood the uncomfortability of this issue, but it almost seemed like we became abandoned. Our exact dishes were re-prepaired timely, but obviously the same dishes we were served, only this time, they were delivered visibly burnt and flakey. We felt bad for having to send our dishes back, but it was apparent the server became embarrassed for the food she had to serve. There was no accommodations delivered to us, not that that was ever an expectation, but it felt embarrassing for everyone involved. This place came highly recommending to us, and we were very optimistic, but left very disappointed.

    Photos
    Heather’s Savory Pot Pies
    Heather’s Savory Pot Pies - Chicken pot pie

    Chicken pot pie

    Heather’s Savory Pot Pies - Just look at this place...

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    Just look at this place...

    Sundae - Basalt - icecream - Updated August 2026

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