I agree with Elo C's review from February 2026. Run for your life. I will also be going down the…read morelegal path. The property management company and the property manager is a joke. Now, I do disagree with Elo C regarding the office manager, Jei - he is the real joke. This is not a family community, especially if you have small children. They have no place to play. And thanks for wasting money by removing the beach volleyball court to put in three Hammock (now only 1). No, you would have still had to hire an attorney because Jei is not Corporate. Imagine having to park your car half a mile or two blocks away from your apartment? We had to do that most of the time. You get one assigned spot and anyone else living with you or your guests have to park as far as the entrance of the neighborhood... huh?? Layout? These apartments have poor natural light. Oh and no, I will not be coming into the office to speak the manager, - he is the problem.

Run.for.your.life ...unless you're a single guy who smokes…read moreALL day and doesn't care about life. Where do I even start? Living here for 4+ months robbed me of my physical and mental health like nothing else had in my 35 years of life. Even after 3 children and 17 years of marriage. This place is a disgrace. Ive moved 16 times and this was the WORST. I had to pay several thousands to a lawyer so I could get out of the lease despite countless calls to the security officer and the police since the week we moved in. And even so the POS landlord would not allow me to cancel the lease. This property is full of smokers. After my request, letters were sent to doors so people just started to smoke inside and the rancid marihuana and cigarette smoke coming from the walls became even worse. There was also a putrid smell that would come through the wall late at night. I had to keep my window and porch door open all day to ventilate and many times I would have to run to close them because someone was smoking with their window cracked open and all the outside smelled. ---- Imagine having to park your car half a mile or two blocks away from your apartment? We had to do that most of the time. You get one assigned spot and anyone else living with you or your guests have to park as far as the entrance of the neighborhood... huh?? Dog poop allover the neighborhood grass. The dumpster would get so full on the weekends that the bags of trash would reach the street because there was nowhere to put them. Layout? These apartments are quite dark, poor natural light and even worse if your apartment is facing north, you wont get a single ray of sun. I feel bad for people living this way. Ive never in my life had even a bit of depression or any other mental challenge but living here broke me. I had to see a therapist at least weekly to be able to hang on until I could get out of that hole. What a miserable place! Run! Rent a house or even a trailer. Or an apartment somewhere else. This company has no decency or integrity to try to force a family with small children to stay breathing cigarette and marijuana smoke in their home. What they put my family through shows they only care about money and was cruel. AND I WASN'T THE ONLY ONE! After speaking to several neighbors I found out they were going through bad situations too including being threatened by other tenants for reporting domestic abuse and having to move to another building BECAUSE THE LANDLORD EVEN IN THAT CASE WOULD NOT RELEASE THEM FROM THE LEASE. Vomit! (After we had moved out they hired a new office manager called JEI who seems to be very reasonable and tried to remedy the situation but it was too late. Its possible that if he had been there from the beginning I would have been able to get out of the lease without having to hire a lawyer and spend thousands of dollars.)

AVOID!!!!!!! Mismanaged, Dishonest, and Disrespectful…read moreNow is called Cottonwood Clermont Our experience at Cottonwood Clermont was deeply disappointing, and we feel obligated to share the facts to warn prospective tenants. What looks like a well-kept community is, in reality, a case study in poor management, misinformation, and a total lack of accountability. Ongoing Noise Complaints - Ignored Until the End: For months, we lived below a tenant with two large dogs that constantly ran, jumped, and barked at all hours. We submitted multiple noise complaints, but management's response was to tell us to record it ourselves and call non-emergency police--no enforcement, no resolution. Eventually, a nearby unit became vacant. We requested a transfer. After "consulting with corporate" management allowed us to move without a transfer fee or new security deposit, clearly acknowledging the problem, but by then, we had endured these conditions for most of our lease. Roach Problems: Cockroaches were a recurring issue, even with regular cleaning. This is not just tenant hygiene--it reflects poor property-wide pest control. Foul-Smelling Water and Health Concerns: Starting in February 2025, the water throughout the apartment--including from faucets, sinks, toilets, the washer, and even the dishwasher--began to emit a strong, unpleasant odor, similar to rotten eggs or sulfur. When we first reported it, management casually told us to "let the water run." After we experienced skin irritation and discomfort, they replaced the water heater, but the odor persisted in all water sources. Despite our repeated concerns, the problem was never resolved. No formal water quality testing or plumbing evaluation was ever offered. Useless Gym: Most gym equipment is broken, missing parts, or out of service. It's just for show--not usable. Unreliable Maintenance: Maintenance requests were often slow, ignored, or only partially resolved. The team consistently lacked professionalism, urgency, and follow-through. When we first moved in, the windows were filthy and fogged from the outside. We submitted a service request to have them cleaned. When I stopped by while they were working, I was greeted with: "We normally don't do this." It was clear that even basic upkeep tasks were viewed by staff as inconveniences, rather than essential to maintaining a habitable and welcoming living space. Serious Safety Incidents: In February 2025, a resident with a criminal record was allowed to rent an apartment at Cottonwood Clermont. He later murdered his girlfriend inside the unit and then took his own life after a police standoff. According to the FOX 35 Orlando report, law enforcement was called to the complex for a welfare check. The man fired at police officers, prompting a lockdown of surrounding units. Also, an aggressive dog killed another resident's pet on-site. Again, no action or accountability followed. Misleading & Mishandled Lease Termination We exercised Option 2 to end our lease early, agreeing to pay rent until the unit was re-rented. On March 28, we were informed that a new applicant had been approved, fees had been collected, and the unit had been taken off the market. We returned the keys on the 29. Paid prorated April rent on April 1. Then, suddenly, on April 3, we were informed that the applicant had backed out. The unit re-listed with delayed and shifting availability dates: April 14, then 17, then 24. No showings occurred, despite the unit being vacated on March 29 On April 11, we paid the full April rent (under protest), unexplained insurance charges, water, trash concierge fees, and a carpet fee. We asked to access the unit we were paying for; we were told, "Don't make things harder for you." We visited the office many times. Each time, we were met with shifting excuses ("vendor delays," "maintenance manager decisions") and a lack of transparency. Even attempts to speak with the property manager were dodged with statements like "she has a doctor's appointment." The unit was finally listed April 15 (evening), removed again April 18, and finally rented May 10--six weeks after we returned it. All updates about marketing, showings, and re-rental status came only when we asked. At no point did management took initiative. Refund Delay On May 14, we asked about our refund and were told we'd receive in about 30 days. On May 20, we had to follow up again to confirm how it would be delivered. We were told it would be sent via eCheck, but again, no proactive outreach from management. Final Thoughts: We paid everything. We stayed professional. We made every effort to follow up, document, and resolve issues. Cottonwood Clermont fails on all fronts. Unsafe and unhealthy conditions; inconsistent and dismissive management; manipulation of lease terms, and zero transparency or respect Please save yourself the stress. This community looks nice from the outside, but behind the gates, it's a nightmare of delays, denial, and dysfunction.

My initial experience was great. Kevin was very helpful and we found a great apartment at a great…read moreprice. The admin fee for the application is a little steep at over $400, and they don't roll any of this into the initial expenses. They don't show you a copy of the lease until you've put the electricity in your name, which is also strange. The lease is pretty standard, so I signed. That's where things stopped going great. They did not provide an executed copy of the signed lease back, then they called me a few days before the move in date and told me the apartment would not be ready in time. Mind you that I took time off of my new job, had arranged for the delivery of furniture, paid for renter's insurance (a property requirement), arranged for electricity, updated my mailing addresses, and had paid for a hotel to cover the days until the move in. Kevin was apologetic and you could tell he was just being put in a difficult situation. The management only authorized him to apologize. They didn't say he could offer anything, like an exact move in date (I was given a range of possible days), help with covering hotel fees, etc. Nothing. I was then told I would be given an updated copy of the lease by the day prior to the initial move in date. Well, it's the end of the day and they haven't sent it and don't answer the phone. Just left in limbo. So here I sit. In the hole for the cost of furniture, the delivery fees for said furniture, the admin fees for the application, the renter's insurance, lost time at work, and the cost of covering a hotel. I have no idea how long I need the hotel for. No idea if they'll actually keep their word or just put the apartment on their website and lease to someone else. No idea what they would do if I went and found somewhere else. Would they execute the lease I already signed and claim I owe them the agreed upon money? Who knows? I had to press the office to provide something in writing saying the apartment wasn't ready on time. Only then was I finally provided with something saying "we hope to have it ready on Sunday". I want to love this place. I really do. The complex is nice. The apartment was fairly priced. The staff was friendly. The location is great. But this experience has made that incredibly difficult.

Great apartments and fun events! Very pleasant stag and very quick for any maintenance issues!read more

I've lived at Minneola Hills for two years, and my experience has been nothing short of great! The…read morestaff are always friendly and professional--especially Stephen, who is incredibly kind, helpful, and attentive. Maintenance requests are handled promptly, and the community is well kept and comfortable. Overall, I've truly enjoyed living here and highly recommend it to anyone looking for a welcoming place to call home.

My husband and I have lived here for almost 3 years now, and we are satisfied. Most of our…read morecomplaints are the same as ones previously listed: paying for a gated community when the gate is never EVER closed, insufficient trash removal, long delays for maintenance, unsightly (dirty or half-painted) breezeways, and my biggest peeve is that the potty pots for dog owners are located against buildings and sidewalks, not in the grass where dogs actually poop. As a result, TONS of residents don't pick up after their dogs. The community's saving graces are its location and community events such as food trucks/activities for kids/block parties. The office and maintenance staff genuinely seem like they are trying their best and they are very pleasant, it just seems the community is poorly managed overall. ​

if I could leave zero stars I would. My niece lives there and has a roach problem, after a month of…read moreasking for pest control still no help. The breeze ways are disgusting. Someone commit suicide upstairs, the clean up company arrived 3 days later to remove all the carpet and clean up the blood. The office manager said it was just a little blood in the hall way. That was a lie. It took all day to clean and remove all flooring. The same day the federal marshals were surrounding the building next to hers with shot guns assuming to pick up a criminal for god knows what. Such an amazing place to live. Management is a joke. And I don't think the gates have ever worked. Pay $100 extra and live somewhere newer, cleaner and safer.

Great apartment complex, lived here for 2 years without many issues, nice neighborhoodread more

Do not rent here. The process is unbearable and good luck getting your refundable deposit back!read more

The property manager Beth is so nice she show us the community and we love her customers serviceread more

I do not recommend anyone move to this community until the Leasing Office staff take responsibility…read moreand are held accountable for the UNACCEPTABLE state our unit was in for our move-in at the end of August. Office personnel did not verify that all repairs were complete or that cleaning was done satisfactorily. They didn't even walk the unit prior to our move-in, and have yet to step foot in my unit to see the issues we were left with dealing at move-in. Dirty walls, Dorito/Cheeto-finger stains, not vacuumed fully/properly, live roaches running around (during daylight at that!), roach feces all over outlet covers, dead roaches in the dish washer, shower faucet leaking (still leaking now two week AFTER move-in), fridge and freezer handles taped on with duct tape, JUST TO NAME A FEW THINGS. I hope the photos show a glimpse of the unit we were handed keys to. We notified the leasing office of the state of the unit on move-in date, they asked for photos and were "shocked" to hear what we were saying about the apartment. When I asked Jordan who in the office verified our apartment was ready, he couldn't say. He hadn't done it. I asked Anita the community manager the same question, and she hadn't done the walk either, but the cleaning company was in our unit "for hours." They also told us they didn't see evidence of roaches, so pest control didnt treat our unit before move-in. I was told that the cleaning company would be contacted and they would update us, and that pest would come out on Tuesday (when they are scheduled to be at the community). We didn't get any updates or communications. Apparently they rescheduled the cleaning company to come out, but didn't tell us. Five days into our new lease, my partner spent three hours cleaning a NASTY apartment unit that was NOT her responsibility to do, so we could move our belongings in. Pest didn't come on Tuesday. Turns out that the front office never made a copy of our unit key. They also never called us to tell us that, and that pest couldn't treat. We only found out after calling the office and asking if pest control came to our unit. I guess that isn't standard protocol? So we had to live in a unit with an active roach population for an additional week due to the office's blunder. Someone in the office also took in upon themselves to cancel the cleaning company from coming back out, after hearing that my partner cleaned the unit by herself. It wasn't my partner's job to clean this unit but I guess Rosemont will wipe their hands clean and have their new tenants clean their "move-in ready unit" for them. The cleaning company showed up two weeks after our move-in, announced 30 minutes before their arrival. The cleaner said she spoke with Anita the day before to confirm that she would be cleaning our unit the next day. Anita never called my Partner or I, but for the 30 minute call prior to the cleaner showing up. I have a dog in my unit that wasn't put away because we weren't expecting a cleaner. What if my dog got out? Jordan has said to me that this isn't "Rosemont's Standard" and it's "embarrassing" but at every turn - communication is horrible, no one will admit fault and responsibility. I'm told the unit is liveable, so nothing will be done to compensate us for what we have had to deal with. Anita said there's nothing she can do, so I've asked for the regional manager's contact info. I've yet to hear from Heather, the regional manager, after sending two emails, and leaving a voicemail at the corporate office - we're being told that she's "a very busy woman who manages many properties." Is this the Titan Corp standard on how it operates its properties? I've lived at several apartment communities since I've been of-age to do so. This is the most disappointing experience thus far. We're more comfortable now, thankfully, due to our own accord and actions. It's unfortunate that we had to get the unit in an acceptable state ourselves for that to happen.

WARNING!!!! If I could give this place 0 stars I would!!!…read moreThis place is a joke. Stuff is never fixed and when they do come to "fix" they patch it up to move on to the the next tenants ticket order. The guy seems lazy about it too (older 60 y/o white male. They get all this money for rent from these tenants and doesn't put a dime to it to revamp the place to make it more decent Or do things for residents aside from a damn pizza party every 3-4 months during hours people work. It's a joke really. There's no Lights in the rooms aside from the bathroom and kitchen and hallway. I used lamps in my living room and bedrooms b/c clearly that's all u can do with no ceiling fans or light fixtures. (Place was built in the 1970s..and still looks like shit ) They make all these rules that you can have shit on the patio to make the "neighborhood look decent" but with minimal storage, there's no choice BUT to put it on the damn patio from what I've seen most neighbors do. And got forbid u don't pay rent by the 5 day of the month, u got a nice slip...NOT IN AN ENVELOPE... hanging off your door about your rent being late, the late fee charge and eviction if not received in the time frame given. (All for your neighbor to see if they feel like being nosey of course) Smells old. Walls are paper thin, can't even count with my hands how many times I've listened to my neighbor having sex. For what they are charging in rent now.... RUN. It's not worth your hard working pennies. You're better off paying that kind of money at a new up to date apartment. There was nothing pleasant about this whole experience staying here. P.S. ---- there's roaches too!!

Not a good rental property, poorly maintained, office staff is not customer friendly, kitchen…read morecupboards, bathroom counter are old and falling apart, rent is too expensive.

Stay away from this privately owned property. The units are outdated and have huge wolf spiders. If…read moresomething needs to be replaced due to normal wear and tear the land lady will charge you for replacements even if it was external factors and not your fault. The land lord is on the property almost every day and she will harass you and your family who are visiting, she will drive up and down the road and park outside your unit and watch your daily activities. She is confrontational and will tell your visitors they are not allowed to be on the property. They will not allow any repairs from professional services and will have her husband repair or fix the problem, and they will charge you for that "service". The land lady is rude and unprofessional as she will approach you for questions about your neighbors or about your unit. She does not respect the tenants privacy or well being. Read the lease very carefully as you will have to pay from your deposit to repaint the entire apartment as you move out and a few other costs. She will fill out all the paperwork for the initial walk through and will list everything as new even if it is deteriorating. She does not allow children to play outside or for you to walk your dog on the property. Beware!!!

Have lived at Ospreyridge for aeveral years. From beginning…read moreof application process Sherri has been beyond helpful,professional,kind,available, never waivering from her efforts at assisting. She is a true asset to Ospreyridge Apts. Robyn came later after my move in providing assistance to help keep Ospreyridge safe and a pleasant place to live

From the owner: Located in beautiful Clermont, FL, Osprey Ridge Apartments is the area's most convenient and…read morecomfortable living destination. Explore our selection of spacious two and three-bedroom apartment homes, each thoughtfully designed with you in mind. Our pet-friendly community also features several resident amenities, including our clubhouse, pest control, and swimming pool. Schedule your in-person or virtual tour today for more information. We can't wait to meet you!