My husband and I have gone to this practice for some time now. We have left once due to moving away, but came back when we realized the other provider was just awful. I have never sat waiting for my appointment time more than 15-20 minutes unless there has been some emergency, and those happen from time to time. It is hard to get thru on the phone, but easy if you use the patient portal. read more

If I could give negative stars I would. I called to get a refill of a medication I have been on for years. They told me that they terminated my care even though I was just seen a couple of months prior. They refused to refill my prescription and then stopped taking my phone calls. You call and call and nobody calls you back. I am livid. You cannot just stop taking medication cold turkey like this and they will not even call me back to schedule an appointment. I bet they won't even read or respond to this negative review. They do NOT care about their patients, it's all about the money. I am still waiting on an explanation on why they have terminated my care suddenly and without cause. I am appalled and disgusted by this practice. If you want caring doctors do not go here!!! read more

Got mail saying they are terminating me as a patient for being unhappy with the care I was given and being charged for an appointment I could not make. They're ridiculously petty and just wanted to make sure I no longer come. These people are what's wrong with health care. read more

I have been a patient here for over a year now and love it. They PA is phenomenal and listens and takes TIME with me every single appointment. I feel like a person and not a number or a time slot. They have been able to help me through my anxiety and depression as well as common sickness. So thankful! read more

I have never been seen on time here. I understand things get delayed and it's not exact science, but after waiting for 15-30 minutes passed your appointment time, multiple times, is unacceptable. I'm actually typing this review while I wait for the doctor for my 3:30 appointment that I left work for....it is now 4:10 and still no doctor. "You're appointment time is valuable-please respect it." read more

Sundance Medical Associates - Family Practice Near Me - Gilbert, Arizona

I waited over 30 minutes for each of my appointments. I was only seen three times and should've known after the first appointment this was going to be a problem. The woman who took my vitals was really short with me and rude. My husband went on a different occasion and he unfortunately experienced the same thing. Wouldn't recommend. read more

I really liked Denise when I was actually able to see her but then this office dropped me as a patient with no notice. I needed a Referral to see a neurologist so I called in to get one and they said I was no longer a patient there. They claimed it was because of three no call no shows but that never happened and when I asked for the dates they couldn't give them to me. And you'd think I would have gotten at least one phone call but they never reached out. read more

I couldn't be more disappointed in this place. On the week of 5/17 they were only open 2 DAYS. I saw a PA who couldn't prescribe meds for acute pain I was suffering until I had blood test run. They referred me to a blood lab that couldn't schedule me an appointment FOR 3 WEEKS. I tried to contact Sundance to get a different referral on the Thursday of the week and on the Friday and their phone doesn't have a way to leave a message. Nor does their website. This is the worst medical operation I have ever encountered. I will be finding a new doctor. One that is responsive. I recommend you look elsewhere for medical help. read more

Dr Denise Sackett is wonderful easy to talk to and she really listens. I have had nothing but good experiences at this office.

I have 35 years of experience in medical administration. Sundance Medical is by far the worst medical practice I have ever seen. I have never been seen on time. The average wait time to be seen after your appointment time is roughly 50 minutes. No real care is provided. The place is just a referral mill. DO NOT use this practice as your PCP. Do yourself and your family a favor and find some other doctor's office. Absolutely terrible. read more

Horrible service. The receptionists are always rude and incredibly stupid! Seriously the last time I called the receptionist was so rude I had to tell her off and insult her in order to get her to shut her rude mouth. I'm never going back here! After unspoken to the receptionist on said day, I received a bill for $35.00 for my phone call. What kind of doctors office charges for a phone call. I am reporting this company, and beware do not go here! read more

It is difficult to get an appointment because they don't answer the front desk phone. They failed to send in a sample of mine to the lab because "they did not know that they were supposed to call the lab to pick it up." It sat there a week before anyone noticed. I left three messages, two one week and one the following week, for someone to call me back, no return call. This wasn't the first time they did not return a call. I ended up getting pneumonia. I was told that they were sorry but they have been closing the office early around 11am each day. Also had trouble with billing the last year. If you want an attentive doctors office, this is not the place to go. Needless to say I have switched doctors. It's unfortunate because I do think the doctors and PAs themselves are great if you can get time with them, but having an unresponsive / unreliable staff will lose patients. read more

I really like this practice. Every time I have gone to see them, I left feeling like my issues were being resolved. I have seen both Denise and Janine (nurse practitioner) and both of them have really spent time with me, answered all my questions, and have given me answers in return. They have referred me to specialists or sent me to get labs without hesitation, when I've needed them, They are really great. Appointments are easy to get and the lady in the front office is also really helpful. I haven't ever waited more than 10 minutes tops in the waiting room. They also send you an email when your lab results come in and you can check them online at anytime. I love that you can see and read all of the results instead of just hearing "your tests were normal/abnormal" from the doctors. Such a relief to find good doctors! read more

They are horrible and only want your money!!! I wouldn't recommend them to my worst enemy. Their customer service is terrible and they are RUDE!! read more

I have been a patient of Denise Sacketts for about 11 years, actually since I've been living in Az, she always has time for me, she's very personable, professional and tells me her honest opinion, I appreciate that. She's easy to talk to and has great bedside manner, I have no complaints. read more

Always a positive experience with Dr Sackett. Listens to me and make sure all my concerns are addressed. Notable sense of humor adds to a relaxed visit also. read more

Found this doc on ZocDoc and was so glad to see she was open on the weekends. It's my first visit, staff is very friendly and efficient, I didn't wait very long to see the doctor. I'm very pleased with how I was treated today and will recommend them to family and friends! read more

Have been taking my mother here for amost a year. We have been treated very well. They speak in simple terms, easy to understand. They listen to her about her aches & pains. The staff, both front and back office, are very friendly. Have always seen Janell. She is very knowledgeable & frindly. Great sense of humor. I would recommend Sundance to anyone looking for a doctor. read more

My first appointment was all sorts messed up I was there for like 3 hours waiting cause the manager was to busy talking to realize I was a new patient then I sat in a room for 45 minutes wondering why until a doctor came in a realized I was a new patient medical assistants were completely rude Then I random get fired as a patient I called and the lady said the "manager" would call back she never did... I have now be diagnosed with lymphoma because of the neglect of this "doctor" and office I could have had this diagnosis months ago read more

My family and I have been patients of "both" Dr. Sackett's for well over 10 years. We find Sundance medical office to be clean and well organized with pleasant and efficient staff. The doctors run "on time" and take their time and listen to the patients. We love both Doctors, each PA, and all of the office staff and we especially appreciate Denise at the front desk. read more

The Better Business Bureau ruled in my favor and rated Dr. Sean Sackett's Office (Sundance Medical) 480 782-0609 Grade D for poor Customer Services due to the volume of complaints and their refusal to respond. http://www.bbb.org/phoenix/business-reviews/health-and-medical- general/sundance-medical-associates-in-gilbert-az-1000034170 Dr. Sean Sacket is now under investigation by the Medical Board (Arizona Board of Osteopathic Examiners), for "Unprofessional Conduct." He is also being investigated by the American Osteopathic Association, (AOA) for ethics violation and CIGNA Health is considering terminating its contract with Sundance Medical. Lastly, the federal government is investigating him for HIPAA privacy violations and retaliation. Dr. Sackett refused to give me a diagnosis for imaging results he ordered even though I was actively experiencing pain. He expelled my entire family without proper notice during the Holidays because I made my first complaint to his office in 7 years of being a patient concerning continued disrespectful treatment by staff. He is now holding my records hostage and refusing requests to transfer records to my new primary care physician. He is extremely arrogant and feels he does not have to respond to patient complaints or comply with Federal Law! If you have experienced unethical treatment by Dr. Sean Sackett and Sundance Medical, please have your voice heard. Below are the links to make complaints. Arizona Medical License Board for D.O. Physicians: http://www.azmd.gov/glsuiteweb/Clients/AZBOM/Private/OnlineComplaintsDO/ComplaintDoctorSearchDO.aspx?WebID=8254f89c-5718-4a7c-a32d-a4d64ea7be6f Better Business Bureau: http://www.bbb.org/phoenix/consumer/qualify/1000034170 American Osteopathic Association: (AOA) Code of Ethics Violations http://www.azdo.gov/ForThePublic/File-A-Complaint.aspx Must Mail To: AOA Bureau of Ethics C/O Josh Prober, JD American Osteopathic Association 142 E. Ontario St. Chicago, Il 60611-2864 HIPPA Complaints Department of Health and Human Services (Violations of Privacy i.e. playing patient voicemails in lobby), Not transferring records http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html American Osteopathic Board of Family Physicians: (AOA code of ethics) Ethics Committee 330 E. Algonquin Rd., Suite 6 Arlington Heights, IL 60005 Your insurance company for violation of contract read more

My experience with this medical practice has been terrible...ALL THEY CARE ABOUT IS GETTING PAID, NOT HOW YOUR HEALTH IS DOING...Id been going here for over 2 years and on top of everything else wrong here, the receptionist is so rude and condescending... I was in a terrible car accident almost 2 years ago so as you can imagine, I had many medical problems, also other medical needs...I am now scheduling my spinal surgery due to this accident and I receive a phone call from my doctor here that she is dropping me as my doctor, no reason but that I dont comply with "office rules" ..what does that even mean???.this doctors office will hold your medication refills hostage until you call and make an appointment to come in and see her "for NO reason" at all..she and they just want money..I called the office just resently because my pharmacy said my doctor would not refill until i went in to see her, and when i called regarding this, the front office said, "well, you have a balance due"...i said, what does that have to do with getting my medications refilled, so your keeping me from my necessary medication because I owe you money ??? This doctor is for money ONLY...STAY AWAY!!!!..... In addition to this review, I'd gone to see my endocrinologist day before yesterday and that dr. had found a serious hernia in my chest and told me to contact my primary dr. Immediately which was of course Dr. DE**SE SAC**TT..When i called to make an appt. to see her, the office informed me i was no longer a patient there, that my doctor was dropping me. I told them I have a hernia that needs surgery and they said my endo dr. didnt put that in his notes, there for I have to find another primary dr. Really what they are saying is that I'm a liar, I made up the thing about having a hernia..THEY DO NOT CARE ABOUT MY HEALTH, neither would they care if you were even dying, or in my case in need of immediate surgery due to a hernia near my heart...Doctors should have compassion for their patients..THIS DOCTOR DOES NOT.... read more

Receptionists are always rude. Doc Janelle is extremely condescending. Do not go here. They do not care about your well being all they care about is getting paid from your insurance company. One time I was in the waiting room and the receptionist called out to someone telling them they had an STD. I felt extremely uncomfortable and if I were on the other end of the phone, I would hate to know that there was a room full of people listening to that type of conversation. read more

I have been a patient at Sundance Medical for a number of years and have finally decided that enough is enough. The two doctors that run the practice, Denise and Sean Sackett are both pathetic excuses for doctors. She hardly ever works and his bedside manor is beyond acceptable. He is arrogant, rude, disrespectful and doesn't have a clue how to provide quality care with kindness and compassion. I primarily have seen the PA's who have been awesome, but the turnover is so severe as they are the ones truly running the practice. The pharmacy has a problem every month getting my prescriptions refilled and is constantly calling me to get a hold of the doctors office. They do not have an office manager and the receptionist serves in both capacities. Not a positive situation for the patient. So if you need help don't plan on getting much. I have really tried to stay with the PA there as we had a good relationship and she knew me well. But when she left recently I had been thinking of leaving but had not made a final decision. However, recently my mother was hospitalized and upon her discharge her insurance company that covers her in home care faxed a letter to this office which was filled out by Dr. Sean Sackett incorrectly and because of this error my mother now has a bill which she is responsible for to the home care agency. This upset me terribly since he doesn't even know my mother yet he completed a very important form for her health care and has caused a huge mess for my 78 year old mother who lives on a fixed income. Because I became upset with his carelessness I received a certified letter in the mail today telling me that myself and my family would no longer be treated in this office. My mother, myself and my husband all take medications that are necessary for our good health. I have no problem finding a new doctor, but it does take a couple of weeks to secure an appointment for a new patient. If you desire the worst of the worst in health care, check out this office, if not run quickly. I would not let them touch me again if they were the last doctors on earth. read more

While I appreciate being able to have access to doctor's office for my refills, I'm less happy to deal with these new PAs covering Dr. Denise Sackett's practice while she is out. They are competent enough and professional enough to your face, but feel not always taken seriously. I wish to have the primary doctor more available at her own office, but understand she has other teaching duties and responsibilities. Maybe things will get better. read more

This office does nothing but serve as a middle man for specialists. I went here for routine preventative care. I left with 4 referrals to other locations. During my visit, I requested a urine analysis that would be covered under my insurance as preventative. They did the requested tests but several tests that were NOT requested by me and that are not covered by my insurance. I then got slapped with $145 bill for the doctors visit and $600 bill for the urine analysis. I called the billing office everyday for 3 weeks and left messages. I also had my boyfriend try calling. No one ever picked up the phone or returned my calls. I also called the main office numerous times and each time they told me they would contact the billing associate Michelle Bitterman and tell her to call me back. I will not go back to this location and would not recommend it to anyone. Additionally, most of the good reviews for this office are from their own employees, such as Michelle Bitterman. Hi Michelle! I see you have enough time to post reviews all over the web but not call patients back. read more

They are dishonest! I went in for a yearly appointment and they charged me for more than I went in for. When I called to discuss the extra charge on the bill, they gave some story about how since something from my medical history (which I wrote down because its honest) came up in the appointment, then they had to charge for it. I didn't go in to discuss my medical history, I went in for a yearly checkup. They are just trying to SCAM you. Go somewhere else. read more

When I first moved to Arizona, I went and had 'interviewing' appointments with a couple different PCPs. I wanted to make sure I was getting a dr who would see me as a patient and also really listen to me. I also need someone to see the whole picture and not one off symptoms. I realize in this office you see a NP very often instead of a doctor, but I could care less. Ariel is one of the best NPs or DR that I have ever had. My first visit I knew I had found my office, she has a great sense of humor, remembers what you talked about before (or at least writes it down and remembers to look at it), she is an amazing advocate for you and will really work with you to come up with solutions for long term medical issues. I am so thankful I found her and this office, I have never waited for my appointment and have never felt rushed by anyone. read more

I usually don't leave reviews or comments, but this has been bothering me. I experienced or shall I say overheard/witnessed some inappropriate, unprofessional behavior being conducted at this doctor's office. While waiting with someone else for their appointment in a backroom I couldn't help but hear the other doctors, man and woman, talking about a patient he just seen. They were discussing how they felt this person was wasting time and maybe seeking meds, not sure, for something not needed of their attention really or time. I guess it was something that time, ice and NSAIDs would take care of. I thought it was very rude and wrong of them to be saying and acting like this about a patient. I believe this is exactly the kind of common things a patient should seek their primary physician for because it isn't an emergency situation. You obviously have tried to take of it on your own and it doesn't get better, then that's when you seek out your doctor's help in this situation. I think these doctors and/or physician assistants should remember that and act accordingly. If you want more exciting cases then go work for a hospital's ER. I wonder if the patient themselves overheard them too, because the rooms are not soundproof and I was able to hear this from a different room. I don't believe the patient was trying anything like seeking meds because since the doctors basically dismissed the patient. I could hear her/him getting ready to leave and pay copay and she/he sounded very nice and thanked the doctor graciously. I was thinking I guess she/he didn't hear or was too nice to act as did. I hope the staff at this place read this and remember they are there to help/treat patients for things that may or may not be an exciting, emergency medical conditions. Also, almost all people will usually try to do anything but seek out their doctor's help and take time out and MONEY to just be dismissed. read more

My daughter and I have been going there for years. Complex medical history with each and every question and concern addressed every time. I would give them 5 stars if I was able to get a hold of a live person when i call, but they do return messages. They also like you to schedule appointments online which I prefer to do on the phone. The care and attention to detail is excellent! After seeing a specialist who said there was nothing wrong I went back to my primary who encouraged me to see someone else which I did and was diagnosed and treated appropriately. Very thankful!! I appreciate the fact that they refer out to specialists when needed! They have been spot on! read more

I was Very pleased with my experience at Sun Dance Medical, I saw Ariel Smith "which she is super awesome " very helpful, down to earth and cared about my concerns. She took the time to address all my questions. I didn't wait long to see Ariel which was a plus... Staff was helpful and professional as well.... Good Job SunDance Team! ;) read more

The receptionist doesn't know her medical laws, extremely rude and unhelpful, she NEVER answers the phone. HORRIBLE. They gave me five refills on my birth control after I had my pap, which I have never even heard of and I am in the medical field. They did that so I HAD to follow up again to get my birth control. I switched to a different pcp and they couldn't get me in for another couple weeks and Sundance would not refill my birth control so now I've gone without it for about a month. You guys are horrid. read more

I'm not sure what all the bad reviews are about. I have been going to their practice for several years now. They have a system that calls me up the week of my appointment to remind me so I never miss. They are always friendly and responsive. read more

My daughters and I have been going here for 3+ years...........In the past 4 months, they have hired new people, almost the entire staff turned over. The new people haven't been told we can hear their comments through the door.........their RUDE and Condescending when they think you cant hear them...........and the same attitudes when you are face to face with them -- We are finished with this practice! read more

The worst doctor in the East Valley. Instead of the doctor trying to help the patients, they keep telling patients to go to the ER. They do not help the patient at all, no compassion. I called about chest pain, and instead of directing me and helping me they told me to go to ER when they were closer to where I was. I could have died getting to the hospital if I listened to them. DO NOT GO HERE HORRIBLE HORRIBLE HORRIBLE DOCTOR read more

This is a sad excuse for a doctor, especially a Primary Care one! Last year I went for a sinus infection, the second one in 2 months, and Doctor Sackett found that the steroids she was prescribing me cause heart problems interfering with my current medications. Her reaction was "oh well! You haven't died yet, you should be fine!" What doctor says that?!?! Fast forward to a month ago when I needed my antidepressant refilled. The pharmacy contacted the doctor and the receptionist at Sundance informed me that the doctor said that she needed to see me in order to get it refilled. Great, when can I get it? Receptionist said she "doesn't know the doctor's schedule so can you call us right back on this number to talk to someone else?" Uhhh okay?! So I hang up and call them right back...NO ANSWER! I wait 5 minutes and call back and get the same receptionist that has no idea what the doctor's schedule is! I wait on hold for 6 minutes and the same receptionist comes back on and asks for my number to leave a message that I want to schedule an appointment. She promised I would be called right back. It has now been over a month and only now that another prescription needs a refill are they contacting me saying I need an appointment! THAT IS RIDICULOUS! Thank goodness I decided to find another Primary Care Provider in my insurance network to help refill my prescriptions and see me at a decent time! I do not recommend this place to anyone! It says a lot when the past year of being at this doctor, they have gone through several nurse practitioners. I see why they all keep leaving! I agree with the other reviews that they only want money and don't actually care for your well-being. Oh I sure haven't died yet, but no thanks to you! Never again!!! read more

I am completely blown away with the care and compassion I received today from Dr. Denise Sackett. It was my first visit and I didn't have to wait long at all. I arrived at 1:15 (early to fill out paperwork) for a 1:50 appt and greeted by friendly staff. I was called back promptly at 1:50 by an extremely friendly MA and then saw the Dr 2:00pm! Thats unheard of!!! Not only was she on time, she was sweet and gentle and very patient. She took her time and let me talk and didn't rush me at all. I LOVE her already. I would definitely recommend this office to anyone looking for a pcp!!! read more

I call and leave messages for their office and i am not an important enough patient for them to call me back. I used this experience as a last straw and will seek another medical facility. This is not the first negative experience i've had and it seems that this office may have too many patients and need to weed a few out, so i'll weed myself out so they will have time to contact their other patients. On the phone the receptionist is not very nice, but in person she seems a little better, but still not what i would have working for me if it were my practice. Previously i was told that i had to make an appointment so i could ask why they wanted me to have an x-ray done. I don't know if this will reach anyone that cares, but I hope it does. read more

Great experience with Janelle( nurse practitioner) I felt she really listened to my concerns and had great knowledge. The only dr willing to work with me on my thyroid problems. She continues to help me keeping it balanced. Great dr to go to if you want some one to give you respect. read more

This is a great practice. I get in same day when needed and always great service. Very informed practitioners.