Sun Downer:
The woman who answered the phone gave the worst/ most rude customer service I've ever encountered:
I TRIED (tried being the operative word) to book a room over 2 months in advance.
She said they would run my c.card today, and then after 24 hours I'd be locked into the room.
Period.
I explained that I was confused, that I had never heard of this 'run your card right now - policy'.
I asked if it was based on the time of year? High Demand?
I explained that I'd never heard a no refund/no cancelation/no recourse-policy before.
She said in an utterly rude tone, "well, you just said you have booked hotels all over the world, so you would know, better than me, how it is supposed to work, wouldn't you!?" No exaggerating!
I picked my jaw up off the floor, stunned, but still 'happy go lucky'.
I thought to myself, maybe is having a bad day?? Maybe her best dog died this morning?
Whatever, I still needed a room and I rolled along in spite of her terrible service.
30 seconds after that, When I was trying to be polite, she interrupted me for the THRID TIME in our 3 minute conversation and said:
"look, I've told you 3 times now! I don't like being called MAMM!!"
I immediately hung up and decided to write this review.
If this is the service I received trying to GIVE them my money, imagine how she treats you after she GETS it!
To Sundowner Downer Lady:
Most of us don't appreciate being hassled and offended when we are trying to GIVE YOU OUR BUSINESS!!
It is no WONDER you were the only game in town with any rooms available.
And, apparently from other comments on the web, she's worked there for a while!!
Zero Stars if it were possible. Boooooooo! read more