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    SunGard Window Fashions

    5.0 (3 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - SunGard Window Fashions

    Motorize existing window treatment

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    The Blind Man - Original Roman Shades

    The Blind Man

    (21 reviews)

    I am very upset with the service that I am receiving from The Blind Man. One month ago July 19th I…read morecontacted The Blind Man about my motorized blinds were not working. The repair guy came to my home July 21st to troubleshoot the problem. He said he would have to take the blinds to the shop to figure out the problem and get back with me. It's been just about a month since they had the blinds. I haven't been able to get a response from them when I can get my blinds back repaired. I am getting ghosted by the staff. Tim told me one thing, then the receptionist told me another thing. This round about is unacceptable. Now they have a recording on the phone that says they will get back with me and they have a sign on the door saying they are closed working out on service calls. I have left messages on the phone and the message says they will call me back. These blinds were expensive plus they are for my bedroom. I am very sorry for what they are going through but this type of business behavior is unprofessional. I'm upset. I have to pray and let God know my heart.

    I'm sad to say that The Blind Man has become a 1 star company. After two successful Hunter Douglas…read moreshade purchases and installs with Tim over the years, I didn't hesitate working with them on a custom Roman shade order. Their son, Ben, helped me find a near perfect fabric match to my curtains, and we were all set to go. However, once the product arrived (5/11/25), the experience went downhill quickly. The new shades look nothing like our previous Roman shades, which were only replaced because after 25 years they no longer were able to go up or down efficiently. The newly installed ones are not tidy or crisp when pulled up or down like our previous Roman shades, even though The Blind Man had them and photos as a reference. Before ordering, I asked to see a sample of what my shades would look like when finished. I was told that because it was a custom order they did not have any samples or even photos to show me. Therefore, I took it on faith that since they had both my shades and photos of them the end result would look like my current shades. Unfortunately, the final product did not remotely resemble my current Roman shades. When they are in the down position, they just hang there like a bedsheet. Each shade also appears to have excess fabric that creates large Vs on both sides of the shade. The craftsmanship of these shades make them something I do NOT want to look at for the next 20 years. Because of my immediate disappointment, on May 13th, my husband contacted The Blind Man via e-mail to find out what could be done. Janie, the consultant/designer, was immediately on it, which we appreciated. However, after her meeting on May 15th with the workroom representative and owner, the owner has been ghosting us under the guise of trying to figure out what to do. We should have had a resolution by May 16th at the latest. It's been almost three weeks now since we started e-mailing and stopping in to find out about these poor quality shades. At this point, we would just like the shades removed and our money returned. I would NOT recommend working with this company if you need custom shades or draperies. Their final product does NOT meet expectations, and the owner's communication with customers is subpar. DO NOT RECOMMEND. I will continue to update this review to note how long it takes them to resolve this issue to our mutual satisfaction.

    SunGard Window Fashions - blinds - Updated September 2026

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