We bought our glasses at Kelley's because they had a wonderful selection of frames. I'm a big guy…read moreand have a hard time trying to find frames that look good. Kelley was very helpful and knowledgeable. Our frames were also measured perfectly , which is more than I can say for other stores and warehouses that don't get the measurements right and the lenses are perfectly aligned for computer and TV viewing. Well done. Kelley!

My mom had her first eye exam at Kelley's yesterday. She was so excited about her visit, she was…read moretexting me before she had even left. Couldn't wait to get me back there to see this great little boutique owned by a husband & wife. The store and owners were extremely welcoming. Great vibes. Not only do they respresent their own small business but others as well. Their women's clothes run from S- 3X. Great choices and prices. Happy to beMy mom had her first eye exam at Kelly's yesterday. She was so excited about her visit, she was texting me before she had even left. Couldn't wait to get me back there to see this great little boutique owned by a husband & wife. The store and owners were extremely welcoming. Great vibes. Not only do they respresent their own small business but others as well. Their women's clothes run from S- 3X. Great choices and prices. Happy to be a loyal customer.

The front desk service on the doctor's side was terrible. The staff was very rude and seemed…read moreuninterested in helping patients. If you're going to work in customer service, at least act like you care. Experiences like this are the reason people are turning away from this establishment. Patients deserve to be treated with kindness and respect.

My glasses broke, and I needed to find a place to get them repaired. After evaluating them, it…read moreturned out they weren't repairable. Ms. Shelly B. kindly informed me that I would need a valid prescription to get new glasses. I was initially discouraged, but she reassured me that most eyeglass prescriptions are valid for up to two years. That motivated me to call my optometrist in Maryland, and I was able to have them fax the prescription over. Both Ms. Shelly B. and Olivia W. were incredibly helpful -- they assisted me in picking out new frames at a great value and guided me on how to contact my optometrist's office. Their professionalism and kindness made the whole process smooth and stress-free!

Five-star employee! Sydney helped me find the best glasses for my daughter. She was patient,…read morefriendly, and professional. Thank you!

Sydney was amazing! She was friendly and very knowledgeable- she was able to help me learn about…read moreand order the new Rayban Meta glasses with my optical benefits! I WILL be back!

The staff was amazing. The office modern and clean. The appointment was for my 18 year old…read moregrandson. They even sent his new glasses to him directly since he moved out of state. Always friendly and helpful. And the wait time was not long at all!

Unfortunately, from start to finish, the visit was extremely disappointing and did not meet the…read morestandard of care or professionalism I was expecting, particularly given how highly your practice had been recommended. Upon arrival, my first impression was concerning. While waiting, another patient left the office stating they had been waiting over three hours and that this was "the norm" every time they visited. Regrettably, my own appointment ultimately took approximately two hours, which appears to confirm that long wait times are a systemic issue. During my initial screening, I informed the technician that I cannot be dilated due to a medical condition. I also explained that my medical insurance has covered retinal imaging for the past three years at my previous eye care center as an alternative. I was told this would need to be checked. I was then sent back to the waiting room and, roughly 20 minutes later, brought to the imaging area. At that time, I was told there was no clear answer regarding coverage, but that the photos would be done anyway. During this interaction, Dr. Cash came in, examined my eyes, and instructed the technician to proceed with the photos. At no point during any of these conversations was I informed that I would be financially responsible for the imaging, nor was I asked for consent to proceed knowing there would be an out-of-pocket charge. Based on my prior experience and the information provided, I reasonably assumed the photos would be covered by my medical insurance as they had been in previous years. After completing my exam,which I would like to note was handled very thoroughly and professionally by Dr. Boyd,I was taken to the lobby to select glasses and check out. It was at this point that I was informed I would be charged for the imaging. When I questioned this, I spoke with the manager, Benja. Unfortunately, her response was rude, dismissive, and unwilling to explore any resolution or attempt to work with me regarding the charge, despite the lack of disclosure beforehand and the fact that the photos were ok'ed by Dr. Cash. Benja's attitude and refusal to assist were extremely disappointing and left me feeling disrespected as a patient. This interaction ultimately overshadowed the positive experiences I had with Jasmyn and Dr. Boyd, both of whom were friendly, accommodating, and thorough. This was my family's first visit to your practice, and due to this experience, we will not be returning. I have also shared this incident with family and friends who currently use or were considering your center, and they have expressed similar concerns about trust and transparency as a result. This outcome is unfortunate, especially given the strong recommendations I had received prior to scheduling my appointment. I believe patients should be clearly informed of any charges before services are performed, particularly when alternatives are discussed and prior coverage history is communicated. I hope this feedback is taken seriously and used to improve patient communication, billing transparency, and management interactions moving forward

They are farming out their appointment scheduling to another country. The first person was so hard…read moreto understand I just had to hang up on because he couldn't comprehend the spelling of the last name or the date of birth. I called back and got a different person who was a little easier to understand, but it took way too long to make an appointment and the appointment time I chose could not be confirmed so she had to call the local office which put her on hold I was kept on hold and ended up having to change the appointment time. Too over 20 minutes on the second attempt, to schedule an appointment for an established patient. Absolutely frustrating.

I have been a long time Lenscrafter's customer and got fed up with the high prices and poor…read moreservice. Last fall I switched to Schaeffer Eye Center located in the Providence area of Huntsville. The service was fantastic and although the selection of frames is less than Lenscrafter's, Schaeffer still had a good selection to choose from. The thing that surprised me the most when I bought my glasses was the low price. Given Schaeffer's is not a nationwide franchise I expected the prices to be higher, but to my surprise they were much lower. So good service, adequate selection, and low price. Overall very good. Moving from last fall to today: I was working in the yard and a large piece of concrete hit my face and scratched my glasses. I went back to get a new pair and the lady checked my file and said the glasses were under warranty and they would order new lenses for me. What a pleasant surprise! And the new lenses will come in less than 2 weeks. WOW! If you are looking for a place to get glasses checkout Schaeffer Eye Center in Providence!

This is the only place I trust to get my contact (and glasses) prescription correct due to severe…read moreastigmatism. Every doctor I've used at Schaeffer has been great - knowledgeable, concerned, and helpful. I've gotten most of my family to switch and they couldn't be happier either. Whether you're in the market for contacts, trendy glasses or sunglasses, or something economical, Schaeffer can help and you'll be seeing clearer than ever!

The staff is very friendly. My appointment was late on a Friday, and I received a very efficient,…read moreyet comprehensive eye exam and contact lens fitting. The optometrist I saw, Dr. Smith, was polite, knowledgeable, and thorough. He took the time to teach me things I wouldn't have otherwise known about my vision. The staff also worked to get me rebates on my contacts. Having visited during the COVID-19 pandemic, the staff also has a great system for following sanitation guidelines for the safety of their customers.

The whole staff is amazing ! They're very patient and understanding especially when it comes to…read morecanceling last minute AND still getting assistance with what I needed! They're awesome I'm definitely making them my go to eye care center from now on!

Doesn't look like Yelp is used much here... but I'm going to leave one anyways…read more I HIGHLY RECOMMEND THIS PLACE. They care. Went in for an annual eye exam, but really because I had some issues. They go through a very in depth exam, and will sit with you and answer any and all questions you have. I had Dr. David Parker. Professional and caring. Expected a lot less, and got a lot more. Amazing assistants. All were VERY nice and smart. It was such a warming place with great people. I have found my eye doctor and won't switch to anyone else. HIGHLY RECOMMEND. Did I mention that already? I'm glad my last eye doctor did such a horrible job, or else I wouldn't have been searching for a new one. Good luck! Can't go wrong with any of the doctors here!

My daughter took my autistic granddaughter to this office. Due to unforeseen circumstances that…read moreoften arise with autistic children. My daughter was 8 minutes late arriving. The doctor refused to see my 3 year old granddaughter. The staff was rude and so inconsiderate. It was very disheartening. It was such a disappointing experience.