wow Kyle is the best sales rep @ this location. He went above and beyond for my return. Thanks for…read morebeing so attentive and helping me out when other stores didn't try to help.

Sunglass Hut is great in a pinch, when hunting for a quick pair of sunglasses prior to a trip…read more This new location is in the newly built part of U Village, right next door to Molly Moons. My first experience here was brief and positive. I was returning a pair of glasses for someone else who bought two pairs before a trip, and ultimately decided to go with the other pair. He didn't wear this pair at all, and had a receipt. It turns out Sunglass Hut has a pretty generous return policy of 90 days and a promise of easy returns. I personally hate returns and find I take very little back unless it is absolutely necessary. I find the experience can be bumpy and leave me feeling like I'm trying to prove I'm not a criminal, when what I really am (just like most of us) is a valued customer who sometimes loses their original receipt. Where do receipts end up? Maybe they go to a special heaven with lost socks, I don't know, but for this reason, returns can be traumatic. In this case, I had a receipt. I did find the whole experience to be as promised: easy and painless, saving me a trip back to the Bellevue location. if you've been in one Sunglass Hut, you've seen them all. I will say this was an easy return and nice new location with what looked to be a wide selection. Frankly, as much as many businesses talk about their friendly return policy, few (besides Nordstroms) follow through. In terms of returns, it's nice to have a smooth, friendly service experience and have a no hassle return policy prove to be the case.

My son and I walked into Eyes on Fremont half an hour before closing on a Saturday afternoon. His…read moreglasses had broken mid arm for the third time. We had super glued them together the previous two breaks but this time it was unfixable. We had ordered new glasses, but his insurance only uses one lab and it takes eight weeks. Eyes on Fremont quickly replaced the broken arm with a much higher quality piece. A little background, my 11-year-old son suddenly started losing his vision a little over a year ago and he needs his bifocals to have any clear vision at all. We had spoken to many places the first few times they broke and insurance only provides one pair of glasses a year. Eyes on Fremont was the only place willing to help without even knowing what a massive difference it would make for my son. Also, their store is just a great place to hang out with cool things to see, great music and nice people. Thank you Eyes on Fremont!

Extremely kind staff and very fast service, thank you all so much for your help, will recommend to…read moreeveryone.

Going on 8 years as a patient and customer. Dr Pentecost has worked with me through multiple…read moreconcerns and conditions. I trust his opinions, diagnoses and recommendations. He is careful and conservative in his clinical approach. Excellent selection of frames at reasonable prices. The staff are all incredibly pleasant and enthusiastic about helping me choose the right frames and lenses. It's a great business.

They don't tell you what insurance they take on their website and so you provide your insurance…read moreinformation to them in person and they wait until after the exam to let you know they don't take your insurance. So now, I owe them $400+ because I was under the impression my insurance would cover. Then made me pay $80 to do a laik consultation so they can refer me, which the lasik place they referred me is also required to and does for free so I wasted my time and money. If you want lasik, just reach out directly to the lasik place.

The people at Oculus are truly warm, kind and knowledgeable and it's a great place to shop. Their…read moreinput and the buying experience make it a true pleasure.

Oculus Eyewear is the best location for eye exam, contact lens exam and other vision services in…read moreSeattle. Dr. Woener is a very caring, patient and interactive person. He is keen on interacting with patients and knowing how we feel about our vision or spectacles needs. The experience transformed a mundane vision exam into a casual and comfortable conversation. He pertains his professionalism and a precise vision exam. He understands the variation of contact lens. I am so happy that I was given free colour lens to see which colours I liked. I am very happy with Dr. Woener's efficiency and consideration. Jess is kind and thoughtful. I like to chat with her. She answers your emails very quickly. She helped me with the lens for my frames yesterday. She explained in details and responded honestly. The shop is bright, comfortable and convenient. Oculus is highly recommended.

Excellent service,I was able to bring in my prescription and purchase 2 fancy glasses "Lorena in…read moretortoise shell and in exquisite light see through blue" and "Drew in red" and a third pair which became shades but I do not use very often. I loved the choices. Many. Too many to mention. However, I truly loved 4th Street Berkeley, Ca staff and the price was amazing. great I was able to get 4 pairs for under $500. It's a winner for me. So, getting back to WP in Seattle staff amazing as well. Great place to get your new pair of glasses or shades. Fun styles and best deals.

I was disappointed with the limited selection of frames. I have bought all my other glasses at…read moreCostco and they have a much wider variety of frame shapes colors and sizes. The sales girls all seemed very young and mine had an accent that was difficult to understand, I had to ask her to repeat many times. I was appalled at the prices. I have usually paid around $250 for my glasses and the new ones at Warby Parker were $445.00. The glasses were mailed to me as promised, very promptly but I will have to have the nose pieces adjusted which means another trip back to University Village.

My husband and I finally got to go back here to order our glasses! We were only planning on getting…read moreone pair each, but we ended up with 3 each! I'm already planning on saving my FSA money next year for another pair. I'll admit, they're not the cheapest but you get what you pay for and in this case, you're getting high-quality and unique glasses! Brett and Trey were so nice, friendly, and helpful! Their designs are just the coolest! I can't wait to go back and order more glasses!

I stopped by in October to check out their frames and ended up choosing a pair I really liked. At…read morethe time, I had a new prescription -- which, unfortunately, turned out to be completely inaccurate. I couldn't even use the glasses. On top of that, my work hours are pretty unreasonable, which makes it hard to get to the store or schedule doctor appointments. I let them know it might be a while before I could return to the eye doctor, and they were incredibly understanding. They held onto the glasses for a few months and were patient, checking in and working around my schedule the whole time. Once I finally got the correct prescription, they had the lenses ready within 24 hours. I'm genuinely impressed by their communication and how accommodating they were throughout the entire process. Yes, the glasses are on the pricier side -- but the quality, unique styles, and top-notch customer service make it absolutely worth it. Highly recommend taking your business here.

This is a great place for your eyes. The staff are friendly and the place is easy to get to…read moredowntown Seattle. To start, the staff are patient, especially with me, since I can't stand bright light on exams. Though I was difficult the staff went with it and didn't make me uncomfortable. The doctor was great and took the time to explain everything and was thorough. Lastly, when picking out new frames, the staff took the time to explain benefits and let me take my time and try on 15+ pairs before I made a decision. Overall, a no pressure eye place with great service. Highly recommend.

Appointment ran behind almost an hour, despite being told I would be seen soon enough to leave by a…read morecertain time. One of the front desk receptionists (a man) was also quite rude and passive aggressive

I had a great experience at Eyes on the City after several Seattle-based eye appointments that were…read morenot so stellar. The staff (looking at you, Christy!) and the doc (Dr Mendoza) were so friendly, professional, and were thorough yet speedy in their work. Already I am recommending this place to friends and colleagues. Thanks EOTC!

Incompetent and unethical business practices…read more I feel the need to warn my fellow Seattlites with less the perfect eyesight. Don't let the lovely location fool you. This shop is run by incompetence. I went in as a first time customer with high hopes but mostly because it was the closest shop listen by my insurance. I need glasses to distance and, thanks to the wonderful process of aging, also to read. Unfortunately I can't tolerate the mushroomy experience that multifocal lenses provide. I made that clear to both the doctor and the technician. They still up-sold me on "this new technology" that is going to work for me. I asked what they would do if the lenses didn't work for me. They reassure me that they would make it right. After a couple of weeks I got the glasses. I couldn't even leave the shop with them. Nothing was on focus. A different tech apologized and politely re-took the ocular measures noticing that they were wrongly measured and that, to make things worse the lens shop made a mistake as well. I waited another couple of weeks for the new lenses. Much better but still off center. I used the glasses for two weeks as they recommended and I decided that I could not deal with the fishbowl effect. For me it's mostly everything is out of focus and I have to search the sweet spot constantly. I felt noseous every day. They took the glasses in and ordered regular lenses. Once I got those back, I was expecting to get a refund for the difference. Multifocal are closer to 500 dollars and single focus are more like 200. They refused to make up for the difference. They refused to discuss it with me and referred me to a manager. I called the manager 3 time before getting a text message back say they they were busy. Finally today they emailed me refusing the refund. Wait, you are too busy to call me but you have the time to write me a long email to refuse the refund? Is this something they do on a daily basis? Do they have a template for this reply? Why is the manager so busy with these tasks? She had the time to reply to my second email and the third but she didn't have the time to call me? Do they use AI for these communications? How often do they deny refunds?! Is this pure incompetence or a business strategy? Be weary of this establishment they are more skilled at denying customers then they are at making glasses. Funny that they prefer to steal a couple hundred bucks rather then acquire a new loyal customer. If you need glasses, you'll need glasses for the rest of your life. They have the opportunity to make up for their mistakes 10 fold over the years. Especially in a city like Seattle were we love supporting local businesses. Final note, they have a very limited selection of frames and most of them are outdated and out of style. I provided my own. This is the temu of Seattle glasses shops with prices not to match their low quality and incompetence

I've worked in five different optometrists over the course of my 20s. None were as smartly run as…read moreUrban Optix. Dr. Lee is wonderful. I haven't felt so heard and acknowledged by a health professional in years. She's definitely my new OD for hopefully a very long time. Now if you have dry eye issues like me, Dr. Lee will refer you on to Dr. Thornbey. Don't hesitate. This medical visit is highly worth it. He'll take a closer look at your dry eye issues, give you some concrete recommendations, and tell you about these cool new procedures (BlephEx and iLux) that will change your life. I bit the bullet (they are expensive and insurance doesn't cover them) and I honestly feel like I have new eyes. 100% with it. I can't tell you how much my overall eye health has improved since finding this optical. I recommend them to everyone!

I went here in summer 2025 for an exam and wanted to get the lenses for my glasses replaced with a…read morestronger prescription. The doctor I saw was kind and professional. Everything was done very quickly. What came next was the not so great experience I had with this business. I waited over 2 weeks to call and check in on the status of my glasses. The receptionist I spoke to was short with me and let me know if I wanted a clear status update, I would have to reach out to their optician otherwise I should wait to hear back. They didn't offer to help transfer the line to the optician or let me know when the optician was available. Another two weeks flew by with zero communication and once again, I reached out to the business and again, the receptionist was short with me. I was able to get in contact with the optician and the explanation for why my glasses weren't ready was that my frames must have gotten lost somewhere... they offered me new frames and lenses free of charge to compensate for the long wait and losing my frames. I thought the gesture was nice, but it doesn't excuse that they lost my frames that I purchased elsewhere.

Gold dog is a beautiful place. Very nice people and amazing things 10 out of 10. Astryd and Danna…read morewere very very nice and very helpful with my search for finding boots. Their prices are unmatched as well. Check it out.

Oh man, love this place. AND could don't believe how kind, patient and helpful Dana and .. (Astrid…read more?) were. That kind of service is outta the past.