My first time in Virginia Beach, and I get there when a majority of the businesses decided to close…read moreshop either for Columbus Day, or the lack of potential customers flocking the streets. But there it was - Sunglass Shack, open despite the discouraging weather conditions. The name sounds like a total rip from the more omnipotent Sunglass Hut, but the store setup was anything but. I rate this place high on the cleanliness scale, and the displays showcased products well. Their selection was everything you might expect from a decent sunglass store. Specifically, they sell Ray Ban, Maui Jim, Costa, Coach, Versace, Burberry, DKNY, and my new favorite - Oakley. But honestly I wasn't looking. I just went in because my friend wanted to go. As I scanned the displays, it just so happened that I came across a pair that, once on, I couldn't resist. Oakley. Fuel Cell. Matte black with ruby "iridium" lenses. From the front the lenses are completely red, but when you look through them, everything is a tint of blue. I didn't like the blue as I tend to appreciate the warmer sunglass tints, but seldom do I find a pair of sunglasses that I satisfactorily believe suits my face. My first mistake was going in. My second was trying on a pair. I suppose I could have easily walked out that store and said no. My friend was about to do just that anyway, but what got me most was how the salesperson - who turned out to be the manager - approached us with such professionalism, attentiveness, and knowledge of the brand at hand. It brought so much credibility to the store, which frankly needs it because I never heard of it and their website uses the generic ".net" domain. That nudge was all I needed to decide I wanted to drop a good $108 plus tax today. Of course the 10% military discount was nice, too, but I have to give credit where credit is due. Lowest price guarantee when matched with official vendor websites. I couldn't think of a good way to incorporate that info into the review, but there you have it! Also, you can order sunglasses through them and have it shipped to the store or to you, according to their website here: http://sunglassshack.net/

Great customer service, the worker that helped me knew what they were talking about and allowed me…read moreto actually walk out of the store to the sidewalk to see the difference in two different 200 dollar plus glasses. Was very happy with the buying experience. If I'm ever back in the area again and need some sunglasses I'll be going here!

I called to schedule an appointment for my 90 yo father but was told there was no availability for…read moreabout 6 weeks. I explained that it was a safety issue and could they please find a way to see him sooner: YES! Throughout the visit the staff and the doctor did everything they could to ensure that my Dad understood everything. (Even though he is very hard of hearing and you have to yell at him.) They deserve every star.

Excellent office to get your eye care. They offer a multitude of frame choices that are…read moreeconomically priced. They offer good service and a good price. We are fortunate to have them in Galax.

Really loved my experience with studio Optix! I called for a repair on my frames, a tricky repair…read moreAND on a pair of frames no one has experience with locally other than Studio Optix. They were so helpful just over the phone, asking me to send in pictures so I didn't need to drive if I didn't need to. I ended up needing to go in and immediately LOVED the vibe of the whole place! The crew was friendly and helpful and the frames you could choose from were STUNNING. They fixed my frames completely out of generosity and kindness and I am so grateful! I am 1000 percent using studio Optix for all my glasses needs and wants!

wow what an amazing group of folks. My husband wore his glasses in the ocean and a wave knocked…read morehim over. We went to the visitor center and asked where the closest optic center was. We walked in snd Amy met us with a smile. We explained what happened and she was very friendly. She looked at his glasses and immediately said no worries, I can fix them. A man came in the room and assistanted Amy, also just as friendly. Glasses fixed. we asked what we owe and she said nothing. She saved our vacation and wanted nothing!! we put a $20 in a pig bank they have as a donation. that was the least we could do. THANK YOU STUDIO OPTIX

The Atlantic Ocean decided it wanted my glasses more than I did! We aren't even from Virginia and…read moreI figured losing my glasses on vacation meant I'd be stuck squinting for the rest of the trip. I called Gilbert Eye Care expecting I'd need a full eye exam, but all they needed was my current prescription from home (I already had prescriptions for both glasses and contacts). They got me into a pair of contacts the very same day! Everyone was incredibly kind, helpful, and understanding. They turned what could have been a vacation disaster into a quick, stress-free fix. I can't thank them enough and would absolutely recommend Gilbert Eye Care to anyone who needs outstanding service!

I was charged an extra $150 for progressive lenses. I remember distinctly telling the consultant…read morethat I wanted to order only what my insurance would pay. I paid $230 which was supposed to be half...when I picked them up ..I owed $350. How was that possible? There answer was that "someone should have called you". I never received a call and had to pay $350 to get my glasses. When I expected to pay $210. What sa ripoff. Do not use Gilbert Eyecare!

I am not a yelper but had to come and leave a review for WRV. I had a quality issue with a large…read morepurchase that was not going away. After a couple of emails things got lost in the shuffle. I was really disappointed and decided to call the HQ in VA Beach. I was put in touch with Jen the director of their surfboard department and my experience was completely turned around. Jen was professional, listened to my plight and went above and beyond to make things right. She put me in touch with Chris the manager in the obx shop and he carried the torch to the finish line. While speaking to Jen I discovered that they try to use American made products and materials as often as possible. That they really care about their employees and have a deep bench of experienced people that have been with them for many years. WRV is a large company and after the email shuffle I was sure that I wasn't important enough for my problems to be addressed. Jen completely proved me wrong and made me feel that not only was I important as a customer but everyone that works for them and the community around our beaches and in the lineup are number one when it comes to their business. WRV has made a believer out of me when it comes to great people and a solid business model. I will be a lifelong customer after this experience.

When you pay cash and come back with a receipt they will not give you the cash back! You just…read morereceive a store credit and not in a gift card, they give you a lousy store receipt that is easily lost, was told they could look it up Later and doesn't expire, fine I get it, lots of people running scams, but when you spend thousands per year at a store this is a bullshit policy. You lose customers when you treat everyone like a criminal!

Great afternoon activity. Great for kids and adults in relaxed environment with lots of paint and…read moreglitter and decorative options.

What a fun shop. Attended a children's party here a few weeks back and the kids had a great time…read more My daughter wants her party here next. The staff was so sweet and helpful. Azalea made my daughter feel special and I am so appreciate of that. Thank you to your staff.

If Running Etc. isn't your go-to store for athletic shoes it should be. I was originally referred…read moreto them by a physical therapist following knee surgery over ten years ago, and I have been a loyal customer ever since. I have shopped at both their Norfolk and Virginia Beach locations and have consistently found the customer service to be top-notch. They always analyze your gait before making any recommendations to ensure a proper fit. Additionally, as a Brooks enthusiast, I appreciate that they offer one of the largest selections of Brooks footwear in the area and if you are lucky you can catch last years model on sale. If you are experiencing foot pain or are simply looking for the right pair of sneakers, I 100% recommend stopping by.

Good selection and even better service. Andrew shares his expertise and uses technology to ensure…read moreyou're in the sneakers that best fit your needs. Not pushy, no pressure. Your 100% satisfaction is his priority. Although Andrew was my associate, I observed the whole staff demonstrating the same customer service. Good products, good people. 8-)

I'm excited to be the first to share this adorable and fun shop on Yelp!…read more I recently attended a partner piercing party here and came back today to shop when it wasn't so crowded. I'm so glad I did. I had a blast. The day I came for the event, I met one of the sweetest staff members who made me feel so welcome, her name was Kelsey. Today, I met another of the employees and the owner, Maddie, both of whom could not have been more sweet. This is a welcome addition to the hilltop shopping area and is located near Taste. I was told it's been here for around a year or so. They have a lively Instagram where they update new additions to the shop often so you can see what's recently arrived. It's beautifully decorated inside with a range of unique and well priced ladies clothing and accessories like sunglasses and jewelry. There was a nice-sized sale section with items where there was only one left marked down. I highly recommend you support this shop. I've now met three of the employees and each one is such a sweetheart, and the dresses and clothing inside are high-quality and on trend. I found a beautiful, unique, bathing suit cover-up, and my friend purchased some high-fashion sunglasses that are polarized for a really great price! It's nestled right beside Roast Rider and Taste so if you blink you could miss it, but they have an adorable sign they place out front so be sure to stop in and say hi!

There is something about this particular location - despite the cute lighthouse entry - that is…read moreoff-putting and dingy compared to some of the other locations along Atlantic. They have a large selection of items and have all the same types of things - but staff aren't very helpful and the roof was leaking in several spots which was somewhat nasty with dirty towels on the floor to collect the water/rain/dirt. It'll hit the spot if you're in need and staying nearby - but the ones nearer to 9-12th streets are nicer in my opinion.

The selection was great and they had lots of bigger sizes! The store is dog friendly as long as the…read moreowner is well behaved. The employees were very friendly and so helpful!

Immediate customer service when I walked in with a prescription for my son…read more Located in the Lynnhaven Mall by JC Penny's. Two options for parking are garage and surface. Both free. Great selection of brands, but ultimately nothing worked. They offer 40% off prescription glasses promo now. Prior to leaving a follow up from another rep.

Unfortunately I had the worst customer service experience of my life here yesterday. As a brief…read morebackground, I've been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote "...yeahhhh we didn't have a phone number on file for you and your email didn't work so your appointment was canceled." The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that "didn't work" for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I'm a very patient and understanding person, I don't enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn't yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must've spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don't even understand why the appointment had to be canceled. I could've provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I'm disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.