I was charged an extra $150 for progressive lenses. I remember distinctly telling the consultant that I wanted to order only what my insurance would pay. I paid $230 which was supposed to be half...when I picked them up ..I owed $350. How was that possible? There answer was that "someone should have called you". I never received a call and had to pay $350 to get my glasses. When I expected to pay $210. What sa ripoff. Do not use Gilbert Eyecare! read more

From my very first phone call, I was treated with kindness and care. The staff member who answered listened to my concerns and made sure I was scheduled right away, which meant so much since I was struggling with my vision. When I arrived, Dr. Rachel Willcoxon was absolutely wonderful--caring, professional, and reassuring. She explained everything clearly and made me feel confident that I was in good hands. The exams and testing were thorough and top notch. Dr. Willcoxon didn't just stop there--she and her team coordinated everything, even arranging my specialist appointment and following through so I didn't have to worry about a thing. Thanks to her, I've already had one cataract removed, and I'm so grateful for her compassion and dedication. Dr. Willcoxon and her staff go above and beyond, and I highly recommend them to anyone needing eye care with serious concerns they will give you top notch exams. Patricia Goff read more

A big thank you to Gilbert eyecare. They did a great job. My glasses came out perfect even better than I thought. After trying for a year to get somebody to get my prescription right they finally did. I would highly recommend them to anyone. Great selection of frames and very knowledgeable! read more

I wish I could leave a 0-star review. This place is horrible. Not only did I get into an argument with the nurse over eye dilatation, but they charge extra to examine the health of your eye. I've never experienced this kind of treatment in all my life. When I walked out the office the nurse proceeded to slam the door. Extremely unprofessional environment. If you are seeking eye care save yourself the trouble and go someplace else. I caution you, you will regret coming here. read more

Gilbert Eyecare - Virginia Beach - Eye care Business - Eyewear & Opticians Near Me - Virginia Beach, Virginia

Prompt, attentive, courteous, spotlessly clean. Friendly and efficient! Best ever.

I went for an eye exam yesterday and had the best experience ever. Dr. Wilcox and her staff are very personable and patient through the whole process. She was able to answer some of the questions I had about a future eye procedure and I was very thankful for that. I would also like to say thank you to Susan who was incredibly helpful whenever picking out a new set of frames. Not only was she patient, kind and respectful, she also gave me a boost of confidence in helping me see myself stepping outside of the box and steering away from plain black frames. It was a lovely experience! read more

I generally don't take the time to do reviews, but feel really strongly about Gilbert eyecare. I was having issues with my prescription from another practice and Gilbert eyecare was very accommodating and helping me solve the problem. Their demeanor and attitude is to be helpful and do what is best for the patient. They don't rush you through like a fast food chain. They take the time to listen and understand what's going on and make sure that you're happy with the end result. Thank you for all you've done for me. read more

Ridiculously incompetent. My husband was seen for an eye appointment and new glasses in October. They charged us almost 500$ for his new glasses and when they arrived they are not right. I called and we were told to come in and have them adjusted, we live an hour away and had to make a special trip , we made the trip and they said they couldn't adjust his new glasses, then they told that his prescription is wrong and then they tried to convince my husband that it's somehow his fault that his prescription is incorrect, we came in again only to be told they cannot see him for a new prescription for another month, but don't worry it'll be a "no cost" fix... what a joke. Three months and he still has no functioning glasses. read more

I just saw Dr. Barnes for the first time. What a breath of fresh air. Most thorough and personable eye exam I have ever had. Left feeling like they had given first class treatment. Optician was great too and I didn't mind paying for a nice pair of glasses when the service and facility are fist class. So great to see a business so well run! 10/10 in my book! read more

Great Service!!! We went there to get my Mums glasses fixed. She is here for vacation an the little things that let the glasses sit on your nose (I obviously dont know the right term for it - but hopefully you get what I mean) broke and therefore had to be fixed. The friendly woman who welcomed us to the quite busy store, fixed the glasses within Minutes, cleaned them up for us and did all of this without charging us a penny! That is great Service. Will definitiv come back here to get some sunglasses for myself :) read more

My wife broke her glasses, unfortunately, so we popped into Gilbert Eyecare for an exam. They took care of us quickly and were very friendly! From the receptionists to the doctor, they genuinely cared about how we were and how our experience was going. We laughed, chatted, and had a great exam. The equipment seems to be up to date as far as I can tell. Our appointment started right on time, too! I highly recommend Gilbert Eyecare for eye exams. The glasses are a bit expensive, but you can get cheaper online. read more

I had a wonderful experience at Gilbert Eyecare! I would highly recommend this location due to their awesome customer service & quality of products. Unfortunately, I broke my glasses trying to clean them right before going into work. Thank goodness I had backup contacts, but prefer to wear my glasses. My prescription was expired and I needed one immediately! My husband called around and Gilbert Eyecare was the ONLY place that had open appointments on a Saturday. We arrived about 10 minutes before my appointment and there was some new patient paperwork I had to fill out. The staff were friendly and eager to answer any questions I had about the process. I was really happy to see that staff were not pushing products on patients. I planned on obtaining my prescription and ordering glasses online (buy glasses on eye buy direct-free shipping on 1st orders & super cheap. I paid a total of $20 for lenses and frame). If you are in need of any eye care, make sure you check out this place! I will definitely be back for future prescriptions. read more

The front desk staff was great. The tech was great. BUT I was left to sit in the chair with my eyes dilated for over 25 minutes while I could hear the doctor (NOT GILBERT) and the glasses tech (and maybe a vendor) sit in another office and chat. After my exam, which took over an hour, I sat down with the glasses tech who then refused to simply measure my current glasses dimensions or measure my PD for me. Natalya A.'s review is right about that fat attitude. Thanks but no thanks "karen" I will definitely buy my glasses elsewhere. read more

Dr Gilbert is always great to deal with. He is not the typical Dr who rushes in and out. David takes the time to explain things to you. He is friendly and easy to deal with. The whole office staff is great also. I was welcomed as soon as I came in. The technician helped get me prior to seeing the Dr was also very friendly and helpful. Setting the appointment online was easy. Go to see Dr Gilbert you wont be disappointed. read more

I recently switched to Gilbert Eyecare. Previously I was going to another eye care center that I was very unhappy with. A friend of mine referred me to Dr. Gilbert & I couldn't be happier with him & his staff. They were able to get me a last minute appointment b/c my contact prescription expired with my old doctor & I needed new contacts ASAP. I showed up to my appointment 5 minutes early & I was seen immediately (already a HUGE improvement over my old eye care center). A technician did a couple initial assessments & took pictures of the back of my eyes (instead of dilating them!!!). I'm ridiculously excited about never having to get my eyes dilated again. It costs $28 and insurance won't cover it, but its well worth it in my opinion. After the technician completed the initial assessment I saw Dr. Gilbert for the remainder of my appointment. Dr. Gilbert is very personable & quite funny. After my last eye doctor I was so happy with Dr. Gilbert that I wanted to hug him! My entire appointment only took 45 minutes b/c there's no waiting around AT ALL. Of those 45 minutes, I was with Dr. Gilbert for about 25-30 of them. That is very important to me b/c my last eye care center would have the technician complete 95% of the appointment & the eye doctor would only see me for about 5-10 minutes. Dr. Gilbert really took his time to get my prescription right & explain my vision to me. He joked around with me & made me feel very comfortable. He told me that he wants to get my contact prescription 100% right & that I should never hesitate to come in or call if I have any problems or feel that my vision isn't what it should be. (My old eye doctor was less than helpful, to say the least.) I'm very pleased to have found such a caring, considerate, & professional eye doctor! read more

Gilbert Eyecare - Virginia Beach - sorry the quality of this pic isn't so great. i was taking it while moving, coming to a stop... - Eyewear & Opticians Near Me - Virginia Beach, Virginia

I can't say enough about Gilbert Eyecare! The optometrists here are simply amazing. I had an ocular migraine for the first time and Dr. Gilbert himself gave me his cell number due to how scared and in pain I was and called me every 15 minutes until my vision was restored. They saw me the day after and were so kind. They were the first optometrists to fully answer my questions and explain my particular eye sight and astigmatism to me. They take great care in educating their patients and I really appreciate that. I trust the doctors here implicitly and will continue to rave about this practice to anyone who will listen. I do have to mention that the front desk staff has never been particularly friendly and I haven't had outstanding service from them ever, but the optometrists make up for the salty reception desk. read more

Can't say enough good about this optical centre. The front desk staff were super helpful. I had torn my last set of contacts that morning while in VA on business. Stuck with my old prescription glasses I did a quick search on yelp for local Eye centres. I picked this one primarily because of the ratings online. I wasn't disappointed! Explaining my situation the staff were incredibly accommodating and got me sorted almost immediately. My old prescription was faxed in from Memphis and I was examined and issued a new set. The doctor was friendly, knowledgeable and incredibly helpful. Will be back when I'm in VB to get some custom Sunglasses. That's how good my experience was. read more

Be very careful here. I NEVER had an Optometrist bill my Blue Cross Blue Shield for a "medical decision of low complexity" for a just a refraction exam. I asked for the invoice at end of the time of exam - they could not provide due to computer issues. I asked again months later - nothing. Now many months later I am billed for services that were never asked about nor detailed during the exam of my child. This is possibly unethical and I have reported it to the insurance board for false charging. BE CAREFUL! Ask for the invoice!!!!! read more

I just visited your Laskin Road office, actually 3 time within a week. Your reception staff are consistently the worst I have ever experienced in a retail store. No "hello" no "smile" just why are you here and glares. The actual technicians are wonderful! But you need to re-train or re-hire your reception ladies! read more

I had a great experience with Dr. Gilbert. He is very patient and thorough and on top of that has a great personality. The staff at the front desk and on the sales floor were very helpful and prompt. I would highly recommend Dr. Gilbert! read more

Had a great experience here and wish I could keep dr. Gilbert as a permanent optometrist. Unfortunately I'm moving but I loved that he asked me how I felt on a 1-10 scale that I was seeing in my contacts well. I'd never been asked, turns out I wasn't feeling that well. He gave me good suggestions for future and did find me a very comfortable new brand of contacts. read more

Wonderful staff that in a timely manner have me the attention and time required for my exam and selection of eyewear. Doctor was fantastic; very attentive and listened to everything I said. Highly recommend Gilbert Eye Care! I'm for sure going back each year for my checkups. read more

I just love Gilbert Eyecare! They took a pictuer of my eye instead of the funky eye drops that numb the eye. Dr. Gilbert discovered that I was overcorrected and found the best percription level for me. The staff is so super friendly and courtious. I will never go anywhere else. read more

Best eye doctor I've been to! Dr. James Komornik is very friendly and helpful, my vision is absolutely terrible and he took great care that I had contacts that would work best for me given that issue. His staff is also great, they were so nice and worked around my work schedule to accommodate me. I look forward to continue seeing him in the future and highly recommend him to anyone in Hampton Roads area! read more

When I transitioned out of the Navy and asked my neighbors to suggest an optometrist, they recommended Gilbert Eyecare. That was a great recommendation. Dr. David Gilbert conducted a friendly and patient-focused eye exam. He took the time to understand my vision needs and to answer my questions. In a similarly patient way, optician Courtney Thomas guided me through frame and lens selection and fitting. I could not be more pleased. read more

Had a great experience. Needed a broken pair of glasses fixed and they made it happen with smiles on their faces. Staff was tremendous and I was in and out in minutes. read more

I have been a both a patient of Dr. Gilbert and a client of the boutique and I have never been disappointed. The service is amazing and the team really cares about me as a person. Highly recommended! read more

Dr. Gilbert and the staff at Gilbert Eye Care are the embodiment of professionalism, quality service and empathy. I was very impressed in their down to earth approach, knowledge and customer care throughout my entire experience. From the moment I contacted them, I was treated like a member of their family and like I was their number one priority. If I could give them more than five stars I would. read more

I stopped by Gilbert Eyecare on Brambleton Avenue, with a new prescription for glasses in hand. I was just looking, with no intention of buying on this day. I was on my way home from looking for frames at another store, and decided to give Gilbert a shot. I was helped by Donna, who quickly pulled about a dozen frames, most of which were nothing like what I had in mind, and nothing like the frames I'd tried on at the previous store. Three of the frames became immediate candidates. After not planning to buy anything, I did. And I'm excited to get my new glasses in a few days. One other thing: The previous store asked if I had eyecare/vision insurance, and I said no. They left it at that. When they asked me a Gilbert, I said no, again. But when I mentioned that I had Anthem, they said that I might have coverage for glasses as part of my overall policy. Turns out that I do, and their question saved me 30% off my purchase price, worth almost $300. I was treated very well, got frames I really like, saved a bunch of money and the whole experience took less than 30 minutes. read more

DO NOT GO especially if you want to use your eye insurance and not your medical insurance. I called the office and had them pre approve using my eye insurance and NOT my medical this year because last time they used my medical I had a substantial copay and my eyeinsurance went unused. I understand that they would rather use your "medical" because the reimbursement is much higher - so they give a diagnosis like "pre-glaucoma". This year all I wanted was an update in my perscription and was told they would file my eye insurance they even preapproved it with VSP. Well they filed my medical insurance and charged me a $75 copay - when I brought this to their attention it turned into a 3 month argument, until I had a doc friend call them to tell them who I was - ridiculous. So I finally have that issue resolved and I ordered my very high end lenses somewhere else and when they came in the perscription was incorrect. It is not the lenses it is the prescription. I went back to Gilberts and they tried to charge me $95 dollars to evaluate the glasses. I told them what I really need is a new exam- they said they would call me Monday, but I am not even sure it is woth the 7$5 dollars I would be saving to go back to them again. They have been very rude and unaccommadating. read more