Great service and selection -- my favorite eyeglass store. Hi end frames that are unusual.read more

I have been a loyal customer of Eye Design for a couple of years now, and I continue to be…read moreimpressed by their exceptional customer service. My recent visit was no exception; the staff were friendly, helpful, and made me feel genuinely welcome. One of the standout experiences was with Jason, who provided invaluable insight during my selection process. His patience and understanding of my indecisiveness were greatly appreciated, and he guided me through the options without any pressure. Thanks to his assistance, I was able to find the perfect pair of glasses that suited my style and needs. Overall, I highly recommend Eye Design for anyone looking for a great selection of eyewear and outstanding customer service. I always leave feeling satisfied and confident in my choices!

Great service and the doctor thorough and nice. Jefferson and Anna were really helpful. It was a…read morepleasure from beginning to the end. Great staff. This place will my go to place from now on!

After all the back and forth, received glass 2 months from order and they are crooked…read more Now living in Pennsylvania haven't been able to come get them fixed.

I called and made an appointment and asked do you take my insurance and they said yes. They gave me…read morea appointment in 2 weeks. They called me two weeks later they and said the doctor had a emergency and rescheduled for two weeks later. And four weeks later of waiting and they tell me that they don't accept my insurance . This was the McLean Avenue location. A total waste of my time. I would give them zero stars for incompetence!!!

appointment. ONE MINUTE over the grace period shouldn't be such an issue especially with my…read moresituation. They just DON'T CARE!!! He could see I was wearing broken glasses, one of the handles is missing because it broke off, and all he said was sorry I have to reschedule. I asked for my file and said I will NEVER come there again. I know for a FACT if that was Dr Won or even Dr Marano, I would've NEVER experienced this. They would've even given me a complimentary pair of contact lenses to hold me over until my next appointment if I had to reschedule which I would've appreciated. This place is disgusting and COLD!!!! I will NEVER EVER come to such a DISGUSTING place that doesn't care. PLEASE AVOID THESE PPL!!! THEY DON'T CARE ABOUT THEIR PATIENTS!!! Dr. Abolade Oduyemi doesn't care about his patients like Dr Won and Marano did. They made a HUGE MISTAKE putting someone like this there. AVOID!!!!

The Westchester's best store, customer service wise…read more Kala the manager is a rockstar. She was so helpful when it came to a complicated problem we were having with an online order. Montel is also a terrific guy. He is patient and professional.

The store manager, Vanessa, is incredibly helpful. She helped us find serval pairs of sunglasses…read moreincluding a favorite pair that was unfortunately stolen from our car. It was out of stock, but she was able to track another pair down from another Sunglass Hut in Florida! Had it shipped to me within the week. Just a testament to her superior customer service. Thanks Vanessa!

Incredible! Late last night on the eve of July 4th, unbeknownst to me, my puppy found my glasses on…read morea side table and mistook them for a chew toy. I texted today (Friday, 7/4/25) and found out that they are closed until Monday for the holiday. After the initial response by the shop, I received a text from Anna, who sold me the frames, etc. She asked which pair was damaged (I had bought more than one) and told me she would order new lenses first thing Monday morning. I would be able to come in on Tuesday morning, and the lenses would be replaced. I have always been very happy with Eye Gallery, but this level of service is virtually unheard of. Thank you to Eye Gallery and Anna!

not very happy with my glasses, it might be the doctor who did the prescription or glasses are not…read moregood

OMG I love them! I brought a pair of Calvin Klein frames and lenses from them. The staff is very…read morefriendly and super helpful. I must've tried on like 15 different pairs and the staff member that was helping me was so patient with me. I don't have vision insurance with my plan so they gave me a super 40% discount off of my frames which saved me a good $120! I will be going back to them for my second pair. Highly recommended. There's also a lot of parking by the building!

I work down the Road from this place and I noticed they had an optical, I was in need for some new…read moreframes but was a little skeptical to go inside cause it looked so fancy!. But i went in anyway, Oh man i def do not regret it!.. I got a free eye exam and i purchased my brand new michael Kors glasses!! wohoo Fancy, To top that off i asked the manager politely if he can rush the glasses since i was going on vacation the week after, and kindly they did everything possible to have my glasses ready. I loved the customer service here and I def recommend to come to this optical for your free exam and great prices on glasses!... Side note: I lost my glasses on the airplane back from Miami,:( and I called the store explained my situation, Ilya helped me get a brand new pair of glasses in no time..!! Great Jobs Guys! P.S Don't let the fancy place scare you away and think they have "High Prices" Believe me its def worth it! :)

Came to have my boyfriend's folding Rayban wayfarer glasses repaired as it was faster then mailing…read morethem into Rayban directly. The color for his frames was not a match so the woman helping us suggested we ordered the matte black replacement arms. They come in pairs of two which was fine as we planned to replace both arms. It's was $60 and took about a week for the parts to arrive in store. We came back to the store for the glasses to be repaired and confirm the part would fit. I have absolutely no words for how terrible a service it was. I'm sorry but if you're going to have extremely long fingernails you need to be able to do your job let alone basic hand functions like holding a glasses repair screw driver. The girl working claimed the screw that went into the wayfarer arm was "extremely long" and that's what was taking so long. We browsed the store to not be just staring and watching. About 5 minutes past and she had made little to no progress we look and she can't hold the screwdriver because of her long nails as well as it seemed she's never repaired a pair of sunglasses before. She then takes a pair of pliers to continue to turn the screw in. This 100% damaged and eventually stripped the screw!!! We advised her no it's fine leave it as is and will swap out the other arm at home. Low and behold the reason besides her not being able to use a tool she had completely stripped the screw inside the arm. Now we need an entirely new screw for a replacement that should've been easy and quick. Very disappointed in the service and lack of basic tool knowledge witnessed. Going forward we will be shipping to Rayban directly.

The service here is the worst! Employees are horrible and rude, especially Josh. Has got to be the…read morelowest most disgraceful sunglass hut in the nation. Go to any store but this one. It is total trash.

I can't praise owner Sharon Decker and her team highly enough. And that goes for her vision! A…read morestore that provides outstanding customer service and satisfaction. Eyeglasses that are beautiful and unique. (And usually expensive.) And Dr. Adam Deutscher, who is a maestro at analyzing and properly solving your vision correction. They really take time with you to make sure the frames are right for your face and your style. And the lenses will be measured carefully to the each center of each pupil. (I don't know how to say that better. My eyes are not perfectly even.) You will thank them for every penny you spend, because Sharon earns it! You'll get superb vision. And frequent compliments.

The best frame selection, no pressure and excellent help in finding the right pair. A great eye…read moreexam... this is where I travel to every year for new glasses.

The staff is friendly and helpful; Dr. Steven Weisfeld is excellent and will test your sight for…read morechanges over time when you are a regular client. I trust his judgement and skill without any question. The store has a good range of beautiful frames in all price ranges. The staff has been here for a long while and is very accommodating.

In the door: Warm, friendly greeting from woman with excellent people skills. Back office: thorough…read moreexamination punctuated with *aggressive* pitch for unwanted glasses reminiscent of Midas Muffler Mgr. who tried to sell me entire exhaust system that was not needed. Out the door: a $99 charge for services(?) that I had never encountered before at a routine eye examination. Won't be back.

I had a really disappointing experience here. I was quoted $250 just to add anti-glare coating to a…read morepair of frames I already owned, which felt extremely overpriced. When I asked why it was so expensive, the employee just responded, "that's just the price," with no real explanation or attempt to help me understand. The lack of transparency was frustrating, but what really stood out was the attitude. At one point, she tossed my money back onto the counter instead of handing it to me properly, which I found very disrespectful. I understand businesses set their own prices--but when you combine high costs with poor customer service, it's simply not worth it. There are plenty of other places that will treat you with respect and charge fairly. I'd recommend going elsewhere.

Went into the eye center yesterday to fill my prescription in the afternoon my doctor made a…read moremistake so asked if they could cancel my order for the frames until the error is complete she told me to come back in 30 days to fix the issue but if you don't make the lenses there why should i come back. How did you send out the frame with my prescription if you do everything in the morning and i know because i have been there for years and i know how the system work. Gladys was there best worker there. She always knew what type of glasses fit your face and made sure to use your insurance. I had to tell the lady yesterday with the blonde braids that i have additional 20% off.