The phone number on their warranty card does not work at all! There is nowhere to return the defective canopies!!!! They don't have customer service in the U.S. This company also fakes themselves as "Sunjoy Group" both on their website and their warranty card though their real name is "Sunjoy industries". I searched and called Sunjoy Group, another company in Illinois. They told me they don't sell canopies and they get angry customers calling them everyday because Sunjoy Industries uses their name!!! Shame on you, Sunjoy Industries! You don't stand behind your own products and tell people return junks to other people's company. You take American's money and hurt our small business! read more

It has now been 3 weeks since filing a claim. I was just on the phone for 25 minutes and ended up being hung up on saying she couldn't hear me and that she would call me back in 3-5 minutes. That was over an hour ago. We are getting quite frustrated with your company and the lack of response. We have done everything that was asked of us within minutes of the request and still nothing. I went to the website and it says to email their customer service. I copied and pasted the address and it came back as undeliverable. I think the product might be nice, but I hav no idea since I am unable to assemble it with the damaged main pole. read more

Canopy was missing parts. No way to get replacements. Bought from BJs. After making my own replacement parts a small wind shredded the canopy. Avoid this brand. read more

I purchased a Gazebo in April 2019 and find out that it does not come nor do they have replacement parts for this unit. I have made many phone calls and emails to both Wayfair who I purchased it from and Sunjoy, the answer is we don't have parts for this item nor do they have a parts list. read more

What freaking outdoor gazebo can't withstand being outdoors? Asinine. We purchased theHampton Bay Massillon 10 ft. x 12 ft. Double Roof Gazebo from HomeDepot in April of 2017. In the Fall we removed the covers, placed in storage bags until this Spring. When we tried to put the cover back on we saw tat over the Winter the, this superior quality OUTDOOR gazebo had been bent, twisted and the cover ripped. I went to my HomeDepot - who denied my instant return and referred me to the 2 year warranty from the manufacturer. After sending pictures and only requesting the return of my $150.00 investment. Some low-level CSR named Jane denied my claim saying that "The warranty does not cover acts of nature such as wind, rain, snow or storm damage." Looking at the warranty page - actually is does not say anything about the weather only it covers defects in material or workmanship for a period of 2 years. Well this crappy gazebo is poor workmanship and horrible materials. Stay away from all SunJoy products and be very careful about supporting HomeDepot who is the retailer for these poor ass quality pieces of crap. read more

We bought their "10 x 12 Heavy Duty Galvanized Steel Hardtop Wyndham Patio Gazebo" and we think it is great. The service by Sunjoy is very disappointing. A small part was missing when we installed the gazebo. I contacted them and was told it would take a couple of months to replace the missing past. Well, it never showed up. I tried to contact the person who promised the replacement and he never returned my emails. I've gone back to customer service and they tell me it will be months to get the part. They promise better on their web site. This is why they only got 2 stars from me. Their service is lousy at best and missing is more likely. I feel like they are giving promises with long times hoping the customer will forget and they don't have to provide missing parts. At least we can use the gazebo, but unhappily. David Hetzel on the coast of California read more

Ordered a replacement canopy for my gazebo.After charging me on my card, nothing but an e mail saying they received my order. After 3 e mails, no reply. Their contact form results in nothing. No product..filed a complaint with BBB. Stay away from these people. read more

I ordered a replacement canopy. They charged my card but I never got the order. Phone, email, nothing. canceled payment with credit card company. read more

Purchased my 9 piece Vineyard Patio furniture from my local Sam's club and the paint started to flake off of the furniture and the aluminum stared to oxidize after about 14 months. Sam's wouldn't do anything about it since it was over 12 months and Sunjoy (sunjoydirect.com) did not stand behind their product and only offered to send me some paint. You can't paint oxidized aluminum unless you pay to have it sandblasted first! Sunjoy's customer service department tried to help but they didn't return calls due to being overwhelmed with calls. DON'T BUY ANY PRODUCTS FROM THIS COMPANY!!! read more

Rating of ZERO. Do Not Expect to be satisfied dealing with Sunjoy or Sunnest. They Suck! I ordered replacement netting from these jerks for the 10x13 Gazebo (Tiverton / Sean Conway) that I purchased from Target. They sent me netting for a 10'x10'. When I tried to return it they said the warranty had expired. I said it's not warranty, it's a mistake. After a year of e-mails I have given up. You have No Recourse with these people. From the Presdient to Customer Service they don't honor their word. Other Companies provide much better products. Do yourself a favor. Keep shopping.. read more

This company has the worst products and customer service I have ever had. I bought a Outdoor Gazebo from them and it rusted away in a short time. I asked for a replacement and the customer service person was rude and demanded a reciept. She treated me like a criminal and was very nasty. I paid cash and no longer had my reciept it was months old so I threw it away. I sent her pictures of the Gazebo and she still would not help. I asked for a Mgr and she refused to give me his name or contact number. I had to report them to the BBB and still they wont replace the Gazebo.This has been going on for months. I never asked for a refund just a replacment and still they would not help even seeing the pictures of their rusted Gazebo ( which they admitted is theirs ). NEVER buy from this comapny. I wish I read the reviews on this company before I bought this Gazebo.The internet is loaded with bad reviews.A very hard lesson learned the customer is not important to this company. read more