DO NOT shop from this business. They are ridiculously rude to their customers. Arjun, the owner, would like to know your date of Wednesday, budget, venue and inspiration pictures. If you don't give them all this they will not even treat you as their customers! I understand budget but what the hell does a venue have to do with them? They price each bride differently based on the venue they're going for! they wouldnt help me and turned me away saying "we don't deal with brides like you". They are super shady and do not treat you right. I have already reported them to BBB of Vancouver and encourage all of you guys to do the same! Dont waste your money of such business who gives such horrible customer service. They've also blocked me from WhatsApp cause I said they have horrible customer service. Don't get into this disaster!! read more

Sunny's bridal great service and great selection of dresses loved this place and will come back again.

Like several of the reviews here, I had an awful experience with Sunny's. I purchased 2 wedding dresses in Feb 2020 for a Sept wedding that was postponed due to COVID. On the day of our visit just before the pandemic shut everything down, we took great care to match our color swatches around a personal item I brought to the store. My partner and I explained that we wanted 2 dresses in jewel tones of the darkest colors of eggplant and deep teal - matched precisely to our personal item. This is reflected in our receipt with the words "deep" before each color and the records we have regarding the exact swatches we selected. Last week, 15 months after our store visit and order, we received dresses in entirely wrong colors - one arrived in a bright green and another in a bright purple. We contacted the owner to alert them of the error. The owner said that they are beautiful and that slight color variations are possible - which we understand - but the swatches we picked out clearly do not match the dresses and it's not a color variation - it's the wrong color (we have photos to show it). It takes a lot of trust to give someone control over wedding dresses and we learned that their top priority is not acknowledging their error and pretend that we didn't notice the bait and switch. We believe that COVID may have impacted their operations and fabric selection and they chose to make an executive decision to replace our wedding colors without consulting us. When we're talking about a couple's wedding day, do you want your wedding colors to be dictated unilaterallly by the whims of the aunty who runs this store? For the thousands of dollars I spent, I personally do not. We let the owner know we would be postponing our wedding last year and communicated at least twice with updates about our new date and never did the store let us know they had our dresses. Only when we took the initiative to call again about the status of our dresses a couple weeks ago did the owner finally let us know they arrived. We received them and were horrified. Now we have just 3 months before our wedding and we have 2 expensive dresses in the wrong gaudy colors. On top of it all, one of the dupattas has the sequins all glued on, so many of them came off when we took them out of the bag to look at them. I've worn MANY Indian dresses over my life and you can tell easily the feel of quality and while any sequins falling off is somewhat normal, certainly not the volume we experienced with such little physical touch to the dress. So even if we did wear them, at least one is of very poor quality given the price point. We cannot wear these hideous colors with one of the dresses literally falling to pieces. The owner talks a good game with confidence, but ultimately I experienced this as a bait and switch on the colors the owner decided on, not what we chose and have documented. read more

The tassels on my wedding dress fell off. Also felt like I was pressured into getting a style and colour I wasn't keen on. Didn't end up wearing one of the outfits because it completely clashed with my skin tone. I'm a warm tone and the outfit was cool tones. Neck line and top was not flattering to me. Emphasized my wider shoulders in a way I did not like. Wasn't worth the spend for me. I preferred the outfit I picked up in Calgary and spent $200 on. Was much more "me". read more

I did not have a good experience at this store. Their clothing is gorgeous but their customer service leaves much to be desired. I had made an appointment on the first occasion that I visited to shop for bridal wear. At first, they were polite and friendly. They looked at my inspiration photos and were able to recommend some similar items. My comrade was running late so I got started with trying on some outfits before she arrived. I had narrowed it down to a couple of options that I loved, and was hoping to try them on for her to get her opinion. The store owner asked whether I really needed to try them on again and whether I am serious about buying them. They kept emphasizing that they do not want you trying things on too much because it ruins the outfit. Whilst I can appreciate wanting to preserve the outfits, I was a serious buyer and I work as a doctor so money was never an issue. The whole point of having someone accompany you to the appointment is to be able to get their opinion, which is not really possible without seeing the outfit on you. There is a reason when you watch "Say Yes to the Dress" that the brides are actually trying outfits on for their friends and family rather than just showing it to them on the rack. It also makes me seriously question the quality of their garments if they are THAT afraid of them falling apart and getting damaged so easily. When it came to shopping for a reception outfit, rather than helping me, they told me to come back to their launch party event on another day even though I was there in the store at that moment and still had some time left in my appointment. I have a tight and busy schedule so it is difficult for me to come back again. Nevertheless, I made the effort to attend because I was interested in purchasing within the week. After that, I made another appointment to try on reception outfits. I felt like I was treated like a criminal for wanting to try on outfits and not having my mind made up right away about which one I prefer. I feel that you really cannot tell how an outfit will look on you based on seeing it on the hanger, and you need to see it on your own body to see whether it suits your body shape and highlights your particular features. Instead, they ask you to hold the outfit up against your body in the mirror, which is not quite the same experience. I was however able to find a couple of outfits that I loved when they actually allowed me to try on a couple of them. I came back one last time to take a final look at the 2 or 3 outfits that I liked the best, and to finalize my decision on which one to go with. On that occasion, I was asked in a very rude and condescending manner whether I had an appointment. I had been there just the day prior for an appointment, and I really did not think another one would be necessary just to take a final look at what I had already tried on and was thinking about purchasing that very day. It seemed that they did not even remember me, despite me having been there on 3 previous occasions, including just the day before. However, by that point, I was so put off by their poor customer service and rude attitude that I decided I would prefer not to buy anything from them even if I loved it as I did not feel that they were deserving of my business and I did not feel comfortable working with them. I felt that my money would be much better spent somewhere that they actually made me feel like a valued customer. I ended up experiencing much better customer service at other places that I shopped at, and that very same day, I bought 4 bridal outfits at another couple of shops, that all actually were more expensive than the outfits that I was interested in buying at Sunny's. But I was willing to spend the extra money to be treated with dignity and respect. At other stores, I was able to try on multiple outfits as many times as I wanted and I was never made to feel bad about it. They also greeted me warmly, remembered me and remembered what outfits I had tried on previously. They treated me like a human being each time, chatting with me and serving me tea. I think you could have a good experience here if you are someone who knows right away what you want (and maybe also if you make it obvious that you have a lot of money to spend). If you are someone who is humble, and who is not the type of person to say "OMG this is the one!" right away when you are trying to find your dream bridal outfit, then you will have trouble at this store. Buying a wedding outfit is a big decision and some people need time to reflect. I have a more analytical personality, and I need to try things on a few times, compare, weigh my options, and mull it over before coming to a final decision. However, once I have made a decision, then I do commit and follow through. Sadly, I did not have that opportunity at Sunny's due to the way that they treated me. The worst part is that I was warned about all this, but decided to give them a chance anyway. read more

WARNING; Stay away from this store! No refund/ exchange. They do not take a deposit and instead take full amount even before getting the actual item months later. While all other stores take a deposit. I am so disappointed by the quality of their clothing. They overcharge for cheap material and sell outdated clothing. Once you get the receipt it states that the material, embroidery may not even be exactly like the item you looked at and they are not upfront about this. Everything is cheaply made and falling apart. They do not use authentic material. The female owner is so cunning and pushy. She definitely tries to dupe people and after she has your money you will never be able to reach her regarding any concerns. I had the worst experience of my life with this store. I truly hope they go bankrupt and close down. They deserve what karma has in store for them. ZERO rating. read more

I am signing up for yelp only so i can leave a review for Sunny's. I'm not from Canada (Boston), but my fiance is. When i went to Sunny's I was worried. I'm of Gujrati descent and i was looking for something with traditional gujrati bridal colors--and i didn't see any... so naturally I was a bit nervous. I'm really an easy going person---and i have no clue about fashion in any sense. Arjun was the one that helped me out and he was extremely cordial and professional. He showed me designs within my budget, and told me whatever i get he can get it custom made--the way i wanted it and the colors that i wanted. Mind you, my fiance wanted a blue outfit, which doesn't go with traditional gujrati red and white.. Again, Arjun told me they can add a bit of a blue border on my dress to compliment my fiance's sherwani. I was hesitant, took a day to think about it... and went back to go for it. I was crunched on time and I needed to get a dress ASAP. Arjun's Mom was there. Aunty was the one that suggested what cuts and looks would look good on my body type. They took my measurements and didn't make me feel like I had to be modelesque in order to wear their clothing.. so everything was paid, and i left my trust in them. Now came the wait. I wasn't going to be around to pick up my dress, and again, i was crunched on time. They gave me a date about when the dress would arrive---and that date I wouldn't be around in Surrey. My fiance would have to come to me and drop off the dress to me. I asked if they could deliver it to Boston. They said no,they needed to check the dress before they could give it to me. It came on time.. so i'm not sure why everyone is saying they waited months for their outfit.. they give a timeline and it comes within that timeline. My fiance dropped off the dress. LET ME TELL YOU--- I AM FLOORED! The dress is absolutely GORGEOUS. Sincerely, the fit is so comfortable and the dress is extraordinarily rich. The finishing work is impeccable--the blue border they added is subtle yet pops out! I'm now thinking of my experience at Sunny's and can laugh when Aunty told me, "stop worrying about your body so much and trust me, I've been in this business for a long time. This look is going to look great on you." Arjun and his mom, are AWESOME! ***ALSO*** TRUST IN THEM... what you think may look good on you, might not.. so get their opinion!!!! read more

Very disappointed with the service here. I was sure I was going to buy my wedding outfit here, and their website advertises custom made outfits for all budgets. They were not helpful at all and very rude about my budget, while other bridal stores have provided excellent service. I showed them pictures of outfits that interested me and they were of no help - again their website advertises custom made designs with your ideas. Instead they stared blankly at me and had no outfits that brides could try on. Disappointing. read more

DO NOT GIVE THESE PEOPLE YOUR MONEY. They act like they have money and class but they clearly have none Once they have your money they will continue to nickel and dime you for anything. I can not believe the attitude these losers gave to my own mother. The guy who works there is a total misogynist asshole that tried to talk down to my mom on the phone. Hope you guys can learn some respect, will recommend everyone to run from your store. Not to mention my wife had a very unique idea for her outfit that she had Sunny's bridal make... While we were waiting for it to come in, Sunny's took the exact same outfit and put it on a mannequin on display, as if it was there own idea... And this was before our wedding. Do not make the mistake of trusting these people with anything. I was drawn to buy our stuff from the store because they have a good large inventory, and there costumer service... But once they have your money the true colours come out and it's really sad, I feel bad for these people... I hope they can learn from there mistakes but they are clearly trying to fake it until they make it. read more

They treated me like I wasn't worthy of being in the store and they made me feel physically uncomfortable in the changing rooms. I walked in knowing I wanted to look and try a specific outfit. No one asked me if I needed help. The owners and attendants looked at me and made it obvious they were not interested in helping me. I asked a female attendant if I could get some help with a specific outfit. She rudely said why. Then she said I was not allowed to try on the outfit. I replied that doesn't make sense since I wouldn't know if I will like it unless I try it on. She told me to wait and she abruptly left. She came back quite some time later and said fine but she will have to be in the changing room with me and if there is any sign that the outfit doesn't fit she will immediately take it off. I could tell this was a bigger size so there shouldn't be any problem trying it on. It was a dress so it didn't need much effort to put it on. The attendant didn't open the zipper and kept saying it won't fit while I was already undressed with the dress over my head. I was very uncomfortable and in an awkward position. It was not an environment where a woman or anyone would and should feel comfortable. I didn't like the outfit but more I did not like how I was treated and made to feel. I was by myself and I got the feeling they looked at me and thought I could not afford the store or I wasn't worthy and so they did not give me any decent level of consideration and respect. I can afford the store. But that doesn't matter. I am in my mid-thirties and not a young bride. But that doesn't matter. I was by myself and not with a big entourage or my mother who they know could afford the store. But that shouldn't matter. What matters is that I was there, I am human and I deserve respect. I ended up going to Guru Bazaar. His name is Sunny too. He is the only Sunny you should go to. He was kind. Respectful of a woman and her value. Not once did I feel uncomfortable at his store. The attendants there were from varying ages and all were kind and respectful of my choices and when I was in the changing room. Not once did they say they needed to be in the changing room with me. Not once was I ignored. read more

I had a great experience here. The first time I went we had an appointment, and we were the only ones in the shop. The attention they gave me was great, they let me try on as many dresses as I wanted, and listened to what I had envisioned for myself and with their help, I was able to find exactly what I wanted. None of the shops I went to let me take my own photos but Sunny's took photos of my favorite outfits and sent them to me so I could look at them later, and make my decision. When I compared the quality to other shops in the area, Sunny's was by far the best, and I would recommend them to anyone. The second time I came, we hadn't made an appointment, and they were busier, but they were still very accommodating, and took their time with me. I would definitely recommend this place to anyone. read more

I was so pleased with my experience at Sunny's! I went to them after another shop butchered my reception outfit and the team at Sunny's really came through and delivered. They listened to what I wanted but offered valuable suggestions and feedback and as promised my outfit was all done an fit like a glove in 12 weeks time! Thank you to everyone at Sunny's for giving me my dream outfit! read more

I was convinced to get my custom bridal lengha outfit made here by Sunny himself, as he bragged about the quality of their work and showed me the book of testimonials. I paid almost double what other stores were quoting me. I had to travel via plane to come pick up my outfit (they would not send me a picture first and I live in a different province) and it was not made according to the specifications listed in the contract. I gave them the benefit of the doubt to remake it, asking that a picture be sent before mailing as I could not come back to see it or pick it up. I was also asked to resend some measurements, which I did, asking that the waist be taken in an inch. I also asked if the shape of part of it could be changed as it was being remade. I was told both requests were taken into account (if they could not be, I should have been informed). Not only were the measurements incorrect and thus had to be altered (which could not be done well as the embroidery was at the edges (as it was supposed to be)), but no picture or indication was sent saying that the outfit was being sent so that I could approve it before it was mailed. I was also treated very poorly by the proprietors, stating the original outfit was EXACTLY how I had asked, even though things that were clearly stated on the order contract were not included and the skirt shape was not remotely the same as the sketch I was sent to approve before it was made. So I was made to feel bad even though it was not my mistake. If you want good quality and good customer service, do not come here. The testimonials might seem amazing but they clearly do not ask for testimonials from those who aren't satisfied. read more

Sunny's bridal is very unprofessional and unreliable, I would never recommend their services to anyone. My wife and I designed our outfits 6 months before our wedding and were told multiple times that it would be here well before the wedding. I was constantly told for about a month my wedding outfit was in the process of being shipped and would be here "any day". I later found out it wasn't even shipped all this time. My wife and I were told many different things when we asked for a timeline. I was constantly told it would be here any day for months but yet I did not receive the outfit until TWO days before my wedding and there was no time for alterations and I couldn't trust Sunny's with it at this point and risk not getting it in time for my wedding in two days. Aside from not receiving my outfit in a timely manner I found this company to be very unprofessional because I was not updated and was lied to about when it would come in again and again. Several times including the week of my wedding my calls were being dodging and ignored. After all of the stress I had expected an apology as any customer should but not only did I not receive an apology but they made me feel like I was an inconvenience to them and that they were doing me a favour in the end. I will never step foot into this store again and will be letting all of my friends and family know not to trust Sunny's bridal. read more

I had the most fantastic experience at Sunny's Bridal. I am actually shocked by the negative comments because the service and final product I received were VERY different from those described. I was shopping for a second reception outfit and after visiting all of the popular places in Surrey and Vancouver, Sunny's Bridal was our last stop. I was completely blown away from the moment we walked in. The owner, Sunny, his wife, and their son were all very accommodating. They took me through their entire selection of gowns and lenghas and encouraged me to try on any and all that appealed to me. After trying on three or four outfits, I decided to try on one last outfit before giving up. And I am so glad I did - it was perfect and everything I didn't even know I wanted!! The color and detail were exquisite. My only concern was that I was going to need a lot of alterations and I wouldn't be able to pick up the outfit until the actual day of the event because I live in the U.S. They assured me that everything would be taken care of so I left hoping and praying that it would work out. Two months later, I walked in on the day of my event and the dress was ready and waiting for me as promised. However, I had lost some weight (wedding stress!) which meant that the altered dress was now too big for me!!! With only 5 hours before I needed to be ready, I started to panic but they told me not to worry. They took my new measurements and rushed the dress to the tailor in North Vancouver. A few hours later, I received a phone call that the dress was ready to be picked up. Since my hair and makeup were already done, I had no idea how I was going to get the gown on. The team at Sunny's Bridal took care of everything - they helped me get the gown on (which was a serious mission!) and made sure that everything looked perfect. I don't know what I would have done if it weren't for Sunny's Bridal. I highly recommend them and would shop there again and again!! read more

We walked into Sunny's Bridal in looking for a wedding outfit for my brother. We experienced the worst customer service ever. We looked at the first 3 or 4 sections of their groom's outfits and couldn't find anything we liked, then we approached a white "Maharaja Style" outfit that drew our attention. The 2 old auntie and uncle owners helping us treated us as if we were just asking questions but not serious about purchasing the outfit..we went in the second time to look at the same outfit again and this time they were annoyed that my brother wanted to try it on. After many hiccups and hurdles, we ended up ordering the outfit custom made in navy blue. Their attitudes were a 180 as soon as we told them we would purchase it. The owners are fake and we made it clear that we will never be shopping at Sunny's Bridal ever again - their response was that they didn't care because they are already an established business so our purchases won't make a dent in their income. I was telling some coworkers at work about my experience and that opened the door to many they shared of their own negative experiences with Sunny's Bridal. Rudest owners I have ever come across...I cannot believe that this is how they treat their customers after paying $3000 for a groom's outfit. Save your time and walk in to Wellgroomed or Crossover Bollywood Se instead, much better service and respect! read more