You can think this is long-winded but I need to get this info out there to anyone considering this office.
First off.....STAY AWAY FROM HERE IF POSSIBLE! This is the shadiest professional medical office I have ever been to in my life!!!!
After coming to this office, my dental experience here with the dental assistants was beyond terrible. That extended into my experience with the dentist themselves. After it was done, I did not go back to complete what needed to be done, and instead, I went to R&R Dental. They did a great job and their staff was excellent. They did the work on the tooth that I did not have done at Sunrise. However, when R&R attempted to bill my insurance, it turned out that Sunrise charged me for the tooth. Figuring this was a billing issue, I called Sunrise to resolve this issue - that is when the real shitstorm began.
After my insurance was billed for work that was never performed and when I attempted to resolve the situation, the billing office - "Sheila" - who is the Mother of the dentist, treated myself and my wife rudely and told me that they did in fact complete the work. Sheila said that we were lying to them and Sheila told the same to my insurance company who kept those statements from her in their notes. Knowing that this info was incorrect on their part and having no luck with "SHADY SHEILA" - I went to the office the next morning to ask for my medical information and notes. The Hispanic lady at the front desk then told me that I WAS NOT ALLOWED TO HAVE MY MEDICAL INFORMATION FROM THEM. I WAS NOT ALLOWED TO HAVE ACCESS TO MY OWN MEDICAL INFORMATION.
After arguing with her about this - The dentist Monica Giuliani came out and pulled me into another room. She admitted that she never performed the work and that I was entitled to my medical information. She said she would have it for me the following week. When I left I contacted my insurance to inform them of this information. I also told them that I had seen other reports and reviews online where other patients had reported the same thing. After reporting this info back to my insurance company, they told me they would report this to their investigations bureau.
Funny - the next morning I received a call from Sheila - saying they were going to reimburse me for the out of pocket charges and report to the insurance that they had made a mistake. Reminder: this is two days after she rudely and angrily told me she was looking at the notes and the x-rays to me over the phone and had proof that the work was performed at the office and that I was in the wrong. When I spoke to Monica - I was told that I could pick up my medical information the following Tuesday - - When I spoke to Sheila the day before, we confirmed that I would come to their office and pick up my medical information and a check to reimburse me for the out of pocket charge on work that was never performed,
You'd think this was over...WRONG!!!! When I went to pick up the info that Tuesday, they said they "MAILED IT" to me. Sheila denied ever speaking to me about this from the day before even after I said I had "RECORDED OUR PHONE CONVERSATION". Then Monica came out and said she told her staff to mail it to me so that I wouldn't come back into their office and cause a scene. She told me she would call the cops on me if I didn't leave - I told her I'm not leaving until I receive the money and medical information they promised me they would have on that day.
Monica, Sheila nor the staff ever bothered contacting me to share with me this information - they all just expected for me to magically know this info. I told them I was tired of their lies and deception - I wanted the reimbursement check and the medical info now! Then, The front desk lady threatened me by saying "I will send my Husband after you." Five minutes later, both Sheila and Monica came stomping down the hall with my check and my info. I left - and I will never come back and I will Warn anyone of ever going to this office.
They would probably lie about this and say this didn't happen but I phone recorded every visit and phone convo I had with these so called "Professionals" Again, other reviews exist online stating nearly the same info. You are warned! They only get one star because I cannot leave anything less. read more
