This Team is amazing in everything they do. I wouldn't have asked for better people to take care of…read moremy dying loved one

Preferred care is getting 1 star because I have to. They renovated the entry way, hallways and…read morecommon areas towards the front. Beyond that it is very gross. Dirty, worn, not clean, old, and more. Once you open the hallway door from the common areas there's a bad stench like sewerage/poop/pee. If that's not bad enough the rooms are cramped and you can't even open the closet with a wheelchair & chair blocking it. Dinner was ham & cheese (1piece each on white bread) and the ham was an ungodly color... not edible. I looked in horror that I moved my mom here. My mom asked the aide for lotion and she said "I'll get your nurse". Of course, she's on break. When the aide came in she laid mom down and pulled her up to the top of the bed but so fast she bumped her head into the headboard. Horrible service and I can't wait to move her out. I'm horrified and don't recommend.

I just wrote this review for you…read more. I just want to let you know Devin .. a Full Time RN at Preferred Care at Wall is the most caring and loving person..she has been beyond kind to my mom who has Alzheimer's..Devin keeps our family updated..you can see her demonstrating unconditional love and caring to all of her patients in the memory care unit..Hold on to Devin..she is a gem..I watch her everyday I'm visiting mom..she is loved by her staff, patients and other families..she explains and expresses how she will help your loved one's! Priceless

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

My family had a horrible experience ...Horrible care for our loved one.?Appears clean and crisp…read more But Nurses Did not take direction from family members and one head nurse disagreed with family and hung up In a Combative manner. Also our experience was they gave our loved one poor hygiene care with both toileting and oral hygiene . Lost her dentures. instead of making an effort to refit just institute a soft diet. Had a horrific butt rash. We had a very bad experience with a family member in this facility as compared to others.

From the owner: We are a Monmouth County owned and operated long term care center located across from Allaire State…read morePark near Wall, NJ. We will help take care of your loved one with our Physical Therapy, Long Term Care, Hospice, Secured Dementia area and/or Respite. We have 24hour Nursing Staff, Dietitian, Social Workers, Recreation, Full Kitchen Staff, Housekeeping and Maintenance. We have semi-private and private rooms, two enclosed courtyards, free TV service, inhouse doctor visits and pet therapy. Call or stop by for a tour. Also visit us on Facebook.

Caregiver gets a 10. The company fully offsets that. Find another company!! Sold me on a…read moredementia program, then when it was not profitable enough for them, they discontinued the service and laid off the caregiver. OK, that's business right? This "angelic" company did not notify me that my wife would no longer be part of their program, to allow time to make other arrangements. OK, that's business right? How about the fact that they have still not informed me? I only found out because of the compassion of the caregiver who informed me that she had been laid off. Note compassion of the caregiver employee NOT the "angelic" company. If these folks are "angelic", I hope I never see heaven. A true blemish on the healthcare community. Run as fast as you can. Cherry Hill NJ

If there were negative stars I would click on that Over the past 16 years I have dealt with…read morehospice for my grandmother, my father and my mother. They were all wonderful and caring and accommodating people. But with my uncle, Angelic Health was the absolute worst care anyone who is dying will want to encounter. And the disrespect for the family wishes were absolutely unbelievable. There is definitely Medicare fraud going on here. Their report and my uncle's medical records did not match the Medicare bills and they employ nurses who take over for God and tried to kill my uncle. They were nasty and condescending to the family. And the people at the top have no idea what they are doing or what is going on. Please stay clear of this hospice!! There are definitely better ones in the area.

Horrific experience. Our family conveyed to nurses prior to signing with Compassus that we were…read moreopposed to Morphine. We were told they would not administer any Morphine to our Father. However, one of the first things they ordered unto his admittance to the nursing home was Morphine. Not the bed and air mattress, neither the wheelchair neither the Geri chair but medication that made him lethargic. They were very insensitive to the needs of our father and family. They preyed on my father's vulnerability as well as ours. They told us that my father would not be axle to go into any nursing home unless he was on hospice. They deceived us. They pressured us with claims that he wouldn't have anywhere to go. Their representative should be released from duty. She is very rude and dishonest. Please do not use this company use ECHO instead.

I can not stress enough for anyone needing hospice services to stay clean or this company ! The…read moretotal lack of communication and compassion that this companies employees offered was a disgrace ! We had hired an aid named Lindsay who was supposed to look after and take care of my grandmothers basic hygiene needs For an hour a day . This was to much for her to handle instead she spent the hour socializing with employees of the facility .She didn't even takes step to be sure she had a glass of water by her bed . My grandmother had fallen and we were not notified for days of the incident by Danielle . We would see bruise on my grandmother and that's when we asked what happen and was told that she had no idea of the incident . She pointed fingers at the facility instead of taking responsible for her own lack of follow up .My grandmother lost 40lbs while in the care of hospice I was told they were going to give her ensure which she never even received . My grandmother passed away on Saturday we have yet to receive a phone call from them notifying us of her passing . We have not even receive a call offering condolences from any employee of this facility or even the Chaplin . The employeed of this company are more concerned about putting little to no effort into their patients and collecting a pay check . If you are looking for someone to take care and look after your loved one in their finals days / hours steer clear of this company !!!