Neighborhood favorite, well know, and well-deserved excellent reputation. First encounter, my…read moredaughter needed her glasses tightened and screw coming out, and they fixed it right away though we just walked in, and charged nothing. Super highly recommended.

Trenton and Rose were wonderful. Very helpful and patient. They are pleasant spirited…read more My only issue there was... Unfortunately the bitter woman at the front desk needs to chill. They educated me and found an unbeknownst eye injury. I appreciated them very much.

This is a really long review but as a patient, all you need to know is that this place is super…read moredisorganized, has no regard for your time, and unnecessarily expensive. If you're in need of a new optometrist, this is NOT the place to go, as it is the WORST place I've been to in my 25 years of wearing glasses. After Dr. Putterman suddenly retired, many of us in Roxborough were left scrambling to find a replacement for our beloved optometrist. I ended up at East Falls Eye Associates, which apparently is the WORST place to land on. After several mishaps, I've given up on this place and moving on, even if it's costing me extra money. First, I made an appointment for both contact and glasses eye exam. I asked if this was possible through my insurance prior to arriving, and the person I spoke on the phone with said yes. When I arrived, I began looking at the glasses (which, by the way, is already difficult in itself in this place because the space is so tight. Every 2 minutes I was asked to move by an employee so they could get around, so I hardly could even try on the glasses. Also, the glasses are SO MUCH MORE EXPENSIVE. I only checked out the cheapest glasses and even with insurance they were coming out to around $175, when in the past I've only had to pay around $50 in other places). Here is where it goes all downhill: Fail #1) The receptionist informed me after I had finally chosen the (expensive) glasses that since I got a contact lens exam I would have to pay $75 lens fitting fee if I got glasses through my insurance instead of contacts. What? I was never informed of this fee when I made the appointment. So I put the glasses back and decided to order contacts. Fail #2) After the first receptionist told me of this news, when I went to check out, a different receptionist STILL tried to charge me $75. I ended up having to find the first receptionist to explain what she explained to me, to which she looked utterly confused, and she just responded, "Ok... I have never heard of that." Fail #3) I ended up ordering glasses online instead, but the glasses was making me dizzy. I called the office to ask if I could get my glasses looked at to see if it was correct, and the receptionist said that since I got my glasses elsewhere that there would be a fee if I wanted them to look at it. So then I asked if could get my eyes re-examined instead, to which the receptionist said yes and confirmed it would be free, and made an appointment. Upon arrival, they asked to see the glasses I had ordered, which I said I didn't bring them because the receptionist said there would be a fee. She informed me that's not true, and that I cannot get my eyes rechecked unless I brought my glasses first! I said I took a half day from work to make this appointment, which ended up being a waste due to the misinformation, as I was literally sent home with no solution except to make another appointment. Fail #4) After testing out the contact lenses, I called on October 29 to place the order for my lens. The person on the phone said the prescription needed to be approved by the optometrist but should go through by the weekend. After 3 weeks of waiting, I called again to check on the status, and the receptionist CONFIRMED that the order was placed but was likely delayed. I called again 2 weeks after that and left a voice message, to which no one responded. Finally on Dec 8, 5 weeks after I made the original order call, I called again to check the order status of my lenses. The receptionist said that normally it takes only 2 weeks for the order to arrive, but that mine hadn't arrived BECAUSE THEY WEREN'T ORDERED YET. I asked why they weren't ordered, and she stated it was because I hadn't made a payment. I said no one in my three times of calling ever instructed me to make a payment, so I presumed I would make a payment when I went to pick up my order, especially since I was even told the order was already placed and that it was just delayed! Everyone here was nice about all their mistakes. But at the end of the day, what's the use in being nice when everything is just so wrong and no remediation is made for the numerous errors? I took my business elsewhere; it cost me additional money to go through the whole process again, but at least it was a success. Save yourself the time and money and I'd recommend to start somewhere else.

I've been going to this office for the last two years for my annual visits. The office staff are…read morevery professional, friendly and helpful. As I sat down and waited for my eyes to dilate, I also witnessed a number of interactions with other clients/patients and they were all so kind and patient. One thing I'd like to commend them for is, they are one of the first offices that will double check your benefits and let you know how much your insurance gives you towards contacts, lenses, glasses/frames per year as a heads up , whether you use it or not. I noticed they did that last year, and this year the receptionist noticed I changed insurances and also notified me of what benefits I should max out. It's the little things like this that I consider above and beyond, and very much appreciated. The optometrist is also very friendly, great bedside manner and easy to talk to, if you have any questions. I'm very comfortable at this office and will continue to be a patient here for the foreseeable future. I wouldn't hesitate to recommend this office to others

I have been going to eye doctors for over two decades and this is one of the best experiences I've…read moreever had. I have astigmatism and a high prescription and previous optometrists have used the opportunity to gauge me on prices. The $50 co pay was crystal clear and the experience with the eye doctor was seamless. Highly recommend, I'll be coming here moving forward!

I'm a lifelong wearer of glasses, and it's always a pleasure to find frames you actually love...!…read moreAttracted to the window display during their summer sale, and SO glad I stopped in to try on sunglass frames! Inside the store, Tim was super friendly and assured me that the funky frames I wanted actually fit me well. He shared that Eye Candy takes pride in finding unique frames from all over... This means they are not just offering the latest frames from manufacturers; their collection is lovingly curated, irregardless of what's currently available everywhere else, and it shows! Note to budget conscious shoppers: An entire case is devoted to $50 frames, and FSA payments are accepted. My prescription was handled perfectly, and I keep getting compliments on my new sunglasses! I'll be keeping up with their display window and watching for future sales...!

They have a good selection of frames, and they keep their prices at reasonable levels. Service is…read morefast, too.

I went in to look at Maui Jim sunglasses. I was helped by a young lady named Choi. I told her I…read morewasn't going to buy anything because I had a coupon front Maui Jim but I had to use it with them online. She opened the case and helped me select a pair. Pleasant, helpful. The store is well lit, very clean and from what I observed the staff was friendly. I'd recommend them. They carry most of the popular brands and provide optometrist for refractions. Thanks again. M. Voron

My appointment was kept on time. Preregistration made check in very easy. The staff was very…read morefriendly and caring about my comfort. I highly recommend The Eye Institute.

As always , great care, professionalism and thorough examination. Staff and students outstanding,…read moreknowledgeable and patient focus. They are the best!!

Great doctor, very patient and explained everything during the visit…read more a lot of great frames to choose from.

Excellent experience at Chestnut Hill Eye Associates. They accommodated my busy schedule, the…read moreoffice was modern and spotless, and the team was thorough. Dr. Irene Musten clearly explained the exam, reviewed the images, and walked me through her recommendations. Highly recommend Chestnut Hill Eye Associates.

The place could use a makeover! Thse waiting room chairs would look at home on the curb. Vintage…read moreconsultation rooms -- and perhaps the equipment? In 2022 optometrist told me my cataracts are miniscule but 'if you were my mother I'd say take them out.' My prescription for reading glasses was so strong, they give me vertigo. In 2023 Dr Page said 'You won't need cataract surgery for 10 yrs.' At least this time the reading glasses are the correct strength.

I have been going to this office for over 20 years. The biggest thing for me they are opened on…read moreSaturday. The staff has always been pleasant and makes you really feel welcome . A plus when they remember who you are. I've got some of my family also going to this office. Even with other OD, just a wonderful. Wait time is minimal. Awesome office

The best service in an optical shop! Fixed my glasses that I broke while traveling. It took less…read morethan 10 minutes. I am so happy!

I called two days ago to inquire about the vision insurance that Modern Eye accepts, as well as the…read morecost and availability of certain frame brands without insurance. Shaq was curt and impatient. She let out a big sigh and said in an annoyed tone that she had customers waiting in the store. Am I not a potential customer? The call was ~ 3 minutes, and she certainly had dissuaded me from going to the store to having to suffer the unpleasantry of dealing with her.