My appointment was kept on time. Preregistration made check in very easy. The staff was very friendly and caring about my comfort. I highly recommend The Eye Institute. read more

I had to visit this location on an emergency visit. I called on the phone and was told that I can walk-in until 4 PM so I headed there. The parking for the location entrance is all the way around the other side from where you enter. Follow the lot a signs. Check-in was very quick. Service: great! I was seen by some residents who worked together great as a team to provide me with the eyecare service that I needed. They took the time to explain what was going on with my eye, and at the end they called in the doctor to confirm all their findings. Overall i was happy with experience and will be back. I hope you enjoy your experience here when you go . read more

I've been coming to the Eye Institute for about 5 years and love the thorough exam. My students were pleasant and professional and the doctor who reviewed the students assessment was kind and patient. On another note with regards to the optical shop I stopped in before my appointment and after and not one time did anyone ask me if I needed assistance as I walked around looking at the glasses. I even signed in and my name was never called. They have a good selection of designer frames but unfortunately, I will not patronize due to the poor customer service. My eye appointment was in the evening so it appeared that the staff was not interested in working as they talked amongst themselves. Hopefully the daytime staff is more helpful. read more

The examination, service, and time I had to wait to be seen! Scheduling my next appointment was also convenient!

I have been going to the Eye Institute in Chestnut Hill for several years. I am very pleased with the quality of the students and the doctors who have examined me. The steps o my examine are explained to me, as are the results and recommendations. The doctors want to be sure we totally understand the findings and the recommendations. They also make sure of my comfort throughout the exam.i am a patient of Dr. Meltzer. I really like how thorough he is. He is friendly and professional. Dr. Meltzer really cares about his patients as do all the staff, including the staff in front. Getting an appointment is very easy. They even have parking. I originally started here because they accepted my eye plan, which very few places and doctors do. Plus it is close to home. I highly recommend The Eye Institute. read more

It took almost 3 hrs for the whole eye exam a little to long for my liking the interns were nice and doctor was fine just the wait was to long everything else was fine read more

I arrived a few minutes early and was called right away. I shortly was greeted in the waiting room by two persons who came to greet me and introduce themselves to me and handled the eye exam process throughout with the Dr.completing the end process and instructor. read more

The young doctor explained along the way of what she was going to do. I was so impressed with her professional demeanor.

The service is great and the doctor has good customer service. Did not wait long to be seen. Thank you read more

My appt was early & I was seen immediately. Dr Pagani has been my ophthalmologist for years. She genuinely cares for me as her patient. I love that about her. The staff is kind, considerate & they make sure that I am satisfied with their services. read more

The eye exam was thorough and the student doctor was friendly and professional. The exam went smoothly and was not too time consuming. read more

Went for my yearly check. Very thorough exam by the medical student, followed by a confirmation exam by the attending doctor. Entered the exam room exactly by my appointment time. Felt very good about the whole experience. read more

5star service from Dr Kenny and staff! They are prompt and professional, thorough and caring.

I came into the eye Institute, and while the appointment process was easy, once I entered the lobby I was directed to a check in kiosk, which ended up taking me more than 15 minutes because it was requiring me to enter my insurance cards. The receptionist was a gentleman who came over and asked me to come over to his desk so that he could assist me. So my check-in took approximately 30 minutes total time, and I waited an additional 10 to 15 minutes more so my appointment time was 45 minutes late getting started, but the actual doctor and assistant were excellent my Annual check up went very well and the prescription was given in a timely manner. However, once leaving to go pick out my eyeglasses, my experience at the checkout could have been a kinder gentler person. My overall feeling is that while I'm giving it four stars, the extra star could be earned by teaching your front staff both at the check-in and in your eyeglass center to be kinder and gentler to their customers. Smile at them, talk with them, as if this is their job, and be more diligent and looking over the insurance, and explaining the details of the cost to the customer. Additionally, when I was notified that my eyeglasses we're ready for pick up, I called back per the instructions on the voicemail, and the person who assisted me was extremely rude, cut me off, told me she couldn't help me and referred me to a phone number that was nonworking. read more

Awesome service; professional, friendly, and efficient. I have been a patient for 32 years. I highly recommend. With appreciation, Dr.V read more

I have been going to the Eye Institute in CH for years! They are kind and helpful and just terrific! Cannot recommend enough!

From start to finish my visit was successful and pleasurable. I went there for a thorough examination. From the registration desk, to the medical team, each one of them was friendly, knowledgeable and put me at ease with all of the procedures. I would recommend The Eye Institute to anyone. read more

The good things about the eye Institute are its accessibility, fee structure, reception staff, and comfortable waiting area. The wait time, in my last 2 visits have been excessive, more than 1 hour each time with no reasonable explanation for delay or communication with me that a delay should be expected. The students seem to do their best to follow protocols and procedures but senior oversight with these procedures/protocols are not consistent. During my recent visit the specialist did not wash his hands before examining me, came in with rubber gloves on and proceeded with my exam with student and resident in attendance. Not setting good example nor good practice with new patient. read more

I believe Dr. Draper should have ordered the MRA that I asked her for. I failed the neurological exam by almost falling over several times. She saw mucus and other unusual changes in my right eye. She said that I must have flinched during my OCT test with Dr. Sirgany or that his equipment was somehow faulty. I'd think if that was the case, he'd be seeing a lot of patients with this issue, but yet he's not. It's a very narcissistic person who can't consider that they are the one who's wrong. If she had simply considered those things could also be true of my visit with Salus, she would have ordered the MRA just to be sure, but she denied me that potentially life-saving test. If she was wrong, I certainly hope that Salus has good malpractice insurance. I thought the resident helping Dr. Draper was very thorough and had a much better bedside manner, for whatever that's worth. read more

Friendly, knowledgeable, patient staff (Vivian and Dr. Erin). They really take their time with the exam, listen to you and sincerely want to give you the best possible vision they can. Dr. Erin and Vivian explained all the options clearly and answered my questions in a pleasant comfortable environment. It was a great overall experience! read more

Very beautiful experience. Check in was very efficient and quick with friendly and upbeat staff who were comforting and fun to interact with. The doctors were very thorough in their diagnosis and got me in and out in a short period of time. No worries finding parking if I drove to center city. This location had plenty of off street parking. Thank you so much!! read more

Dr Boyd and Mr. Zachary Sloan (student on rotation) were absolutely phenomenal! They were both thorough, answered my questions and most of all were attentive to my 17yr old daughters concerns. I have since decided to make Salus - The Eye Institute our permanent service provider. Wishing Mr. Zachary Sloan the best in his career! Other patients will definitely benefit from his care, knowledge and relatability to the adolescents in pediatrics! Thanks to Dr Boyd and Mr Zachary Sloan my daughter finally has a diagnosis and a treatment plan. My daughter is well on her way to strengthening her eyes to support her academics. A million thanks!! read more

I am in my 60's with 2 brain injuries. I have been seen in the pediatric department because they do an intense work up. I have had vision therapy there as well. Everyone, that treated or evaluated me were incredible. I can not thank them enough. I know most students that evaluated me are now out working and helping others. Best of wishes to all of them. I will continue to return to the eye institute for my checkups because of the thorough checkups by the students about to graduate and the Doctors supervising them. I have been examined by students and when returning they are Doctors mentoring. It is an awesome teaching college. Thank you all so much. Sandi V read more

Our pre pandemic experiences were good. Unfortunately, things seem to have changed. My son has multiple eye conditions that limit where we are able to go for his necessary care. We were originally scheduled last week for a binocular vision appointment, to assess his eye condition, and to get a current prescription since his glasses broke. We were cancelled on and scheduled for today instead. I took my son out of school early, and drove an hour only for them to say they cancelled our appointment again. No phone call or advanced notice. I had even called at 10am to confirm with current covid procedures my daughter could come and was told see you in a couple hours. I have requested both my childrens records and am transferring their care to Wills Eye Hospital. read more

I recently went to Salus ER wait wasnt long. It was explained a doctor would evaluate and ask questions and determine if registration was necessary I saw a student Matthew Graner he listened to my concern about blood in my eye.He explained what he was going to do which put me at ease. Exam went well I left there feeling much better. The head doctor Pazzill forgot how he spelt name was also good this visit was a 10. Salus is great for eye care I also go for Annuals read more

Excellent service. Professional and thorough. Always courteous and respectful. Knowledgeable and helpful. Answers questions and gives feedback. read more

I have going to the eye institute for 12 years, the doctors, and students have always been helpful and courteous .They also gave me accurate eye and exams. And they wrote good prescriptions for my eye glasses. I intend to go the eye institute for exams next year. read more

The doctors are fantastic! Best that I've seen. However the people dealing with insurance at the window are nothing close to professional. She can't find my insurance number. All she said was no, not true, not true, not true not true,no way, eh em, while I'm trying to explain how my insurance works. She does not respecting me at all, deny every word I'm saying, and thinks she knows everything. I don't know if she realized that she's trying to refusing me from getting healthcare from my own institute. Then her manager came and found my insurance number right when she saw my document. All those things could be done in less than 10 minutes, and she wasted me 20 minutes. How can a professional not recognize a common, once-a year insurance from her own institute????? This is intolerable! My day was saved by the excellent doctor who performed everything quick and accurate in a very respectful and professional way. He earned the two stars back. read more

My family and I have been going to The Eye Institute for many years. The docs always answers any questions that I may have.

I have never had such a thorough eye exam and refraction. It was great. The students were very competent and consulted their supervising doctor when necessary. The doctor came in and rechecked all of the measurements and then spoke to me at length and answered all my questions. I never felt rushed like I do in most doctor's offices. I recommend the Eye Institute at Salus very highly. read more

Awesome & thorough eye exam appointment @ The Eye Institute! About to hit 50 years old, the eyes are changing. I will get some prescribed readers soon!! A Happy & Professional Experience!! read more

My son has a visual impairment and we went to CHOP for a while. They are great at the major stuff but when it was time for basic quality of life stuff - what school accommodations are needed? What tools and tech would be helpful? Can he try them out? What shade and tints of sunglasses work best? CHOP had nothing and Salus had it all. You can count on a very thorough work up with each visit. Downside of that is that it takes a while but as a teaching institution they're way more thorough than a typical eye exam. And they love what they do and you can tell. read more

I visited the Eye Institute in Philadelphia. As I was being checked in, the receptionist asked for my DOB and address; I attempted to hand her my drivers license but she said that she would not be able to see it, that it would be blurry to her. I said to her that that is a HIPAA violation- she said, "I know, THEY'RE aware". I'm beyond confused why I needed to state my DOB and address verbally out loud with people standing behind me and security to the right of me. I will ask to speak with the office manager before I leave. This is my first visit, may be my last. Protect patient's privacy read more

I have gone there for exams for several years. They are extremely thorough. Plan to be there a good half a day when you go because of the thoroughness of your exam. For older patient they check for retnopothy and glucoma. My vision had changed significantly in a year. They found a cateract on my right eye that had really worsened in a year and will require surgery. I am thankful they found it and were able to find the source of the radical change in my vision in my right eye. This is a teaching school and they are also involved with research which depending on any problem they may find could be helpful to you. read more

I have always had good experiences at The Eye Institute. My recent visit was no exception. The doctors and residents explained everything well and were very personable. I was glad to see a young African American man as a resident. I appreciated the follow up phone call regarding the drops that were prescribe. I have gone to private doctors a few times but I come back to The Eye Institute because they are thorough and track my history. These hazel babies are all I have and I trust The Lord and The Eye Institute to care for them well. read more

I love this location. Love the students. They really check your eyes and care for each patients. I should of came here first for my stye. Thank you so much for taking me right away. You guys save me. read more

Exceptional service. Doctors are knowledgeable, professional, caring and eager to answer questions. Exams are very thorough.​

i had the privilege of being treated by Dr. Malloy and her amazing team the other day. Her staff made a very scared and nervous patient comfortable and put me at ease thought the entire process. Everyone I met was competent, confident, and I new I was in the best hands possible. There are not enough good words to say about my appointment; the thoroughness of the exams and the proficiency exhibited by each person I met was reassuring (to say the least). THANK YOU to Dr. Malloy and EVERYONE on her staff. They are as top-notch as top-notch gets; I am beyond grateful to all. read more

We love Salus. Dr. Thomas in special population is the best. She is knowledgeable and really cares about her patients. She can always put me at ease during some of our most challenging appointments. read more

My first experience with eye institute was a good one. However, I went there about a month ago because my contact lenses were bothering. I just knew the prescription had to be wrong because I have been wearing contacts for years with no issue. So I ask for a follow up appointment as my lenses were trial but due to covid I couldn't get in the office until October. I see a new doctor and immediately he say with my astigmatism I should try hard lenses. So he showed me tested out a pair. Told me he was going to order some for me to try and gave me another appointment. I get the lenses he tells me there are $250. Fine no problem. But today I got home an have a bill for a whole new contact lenses fitting where I was never told that it would be a new fitting. As I was coming back to them with an issue with my trials. The lenses are uncomfortable and I Haven't worn them since October. I received a bill today for $400 fitting and $250 for lenses that I didn't even come in for to begin with. I will never EVER return to the Eye institute because that was sneaky and now I have to wait until next year to go to another doctor to get soft lenses because I "used my fitting for the year" super horrible experience and they don't listen. The students were great the the actual doctors Sneak as f** read more