I wish I could give negative stars. we moved to Beaufort and called sunrise, wanting to support a local business. They charged my credit card and said they would pick up our trash Monday, and drop off a barrel to use going forward on Wednesday. They never came Monday. I called and they apologized, said they would pick up AND drop off the barrel Wednesday. Never came. I called Thursday. They said that they had an issue with the driver and they would come back. Never did. I called and canceled and said I wanted a refund. They agreed, but never processed it. Now they won't return my calls, even though I've left at least 8-10 messages. Disputing the charge on my credit card, but what a hassle! read more

Increasingly expensive, left leaking hydraulic oil stains on the street in front of all customers' houses. When I cancelled, they would not return the payment I made in advance for a quarter's services. Please be aware that they will not return any calls, texts, or emails. They do not publish their physical address, so you cannot visit personally. read more

They are the worst. We pay our quarterly invoices in full every time and the never pick up the trash. ex: Our invoice was due May 1st they came once. Everyday my husband and I are go outside picking up the garbage that the animals have busted open read more

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DO NOT CHOOSE THIS TRASH SERVICE. I have been trying to get a hold of this company via phone call and there has been no response. My trash has been overdo for two weeks and I was promised that they would pick it up on July 15,2025 and no one ever arrived. I am very frustrated as this is the 2nd time this occurred and I would like a full refund for this fraudulent service. Not happy at all. read more

WORST COMPANY EVER - DO NOT USE THIS COMPANY! We have had Sunrise for a few years, and it's been problem after problem, but in Oct 2024 there was finally a straw that broke the camel's back. The truck stopped to pick up our trash, and I don't know what happened but the truck dumped an ENORMOUS amount of a foul-smelling, multi-colored liquid and lots of smashed up trash bits onto the street directly in front of our home and into our yard. Whatever was in the liquid was so bad that it ate part of the concrete, and there were little smashed up batteries, glass beer bottles, plastics and small metal pieces all over the road. I cleaned it up myself and power washed it, as we live in a neighborhood where people walk their dogs, kids ride their bikes etc and it wasn't safe. I called, texted and emailed Sunrise *so many* times that I have lost contact, and they have never once answered their phone or responded to the texts and emails. I filed complaints with DHEC, the BBB and the State AG's Office Consumer Affairs Division. Sunrise never responded to the BBB, so they closed the complaint and they also never responded to DHEC--which is shocking, given that DHEC is a state regulatory agency. Two days before the incident, I had just paid the Invoice for the next quarter; I asked repeated (via phone and email) for my account to be cancelled and for my payment to be refunded. Again, nothing. It is the worst "customer service" I have ever experienced. I have filed a dispute with my bank for the charge, and the State AG's Office is still investigating. This company should be shut down. read more

They don't always pick up as promised. In the past they had customer service that was reliable, but currently they don't return phone calls or emails. I would not recommen. read more

First time I signed up for service it took seven days for a cart to arrive, and it still had somebody else's trash in it. Right after I renewed my contract my neighbor moved out, they canceled their service and left their cart on the curb to be retrieved and mine was taken by mistake. I have sent multiple emails and text messages and they say they're going to bring one back, but never did. I called them and mailbox was full the first time but was able to leave a message a week later but got no response. I put the trash bags on the curb on trash day, because I no longer have the trash can I paid for, and the garbage truck drove past my house TWICE but never picked up my garbage. Now I have animals tearing up the bags of rotting garbage that is baking in the summer sun. I don't have the container I paid for, I don't have the service I paid for, and I can't get a response from anyone at this company. I paid for three months of service and only got one. TOTAL RIP-OFF!!! I would not recommend this company to anyone. read more

bad service from the beginning. I just got off from work at around 1pm on Tuesday I noticed my trash was not picked up, so I drove down near my neighbors and the trash at their residence was picked up. Im not late on my payment and I put my trash to the road on Sunday and pickup day is Tussday(today) I have been calling and no one will pick up the phone or return my calls.!!! read more

0 stars the customer service for this company is non existent. they will take your money and then not take your trash when it suits them. for the month of April I had paid for 4 pick ups and received only 1. They never return phone calls. and with the end of my contract they have refused to collect their property . don't waste your time energy or money with this company there are plenty of other companies that want and respect their clients read more

I contracted with Sunrise to begin services January 1 w/delivery of trash containers the last week of December. Paid the account in full. The container did not arrive, I placed the trash bag at the end of the drive, it was not picked up. I left a voicemail stating no container, requested pick up. No return and after two days I took the bag to the local disposal site. Placed an additional call stating needed credit and container. A container was delivered across the street from my home and it was disgusting and smelled. Called left voicemail requesting a new container, within 24 hours a clean container was delivered. I placed a container for pickup the following week and it still has not been picked. I left 6 voicemails, never received a call back. I have cancelled service, reversed payment, left additional messages for pickup immediately and as of 1/12 it still sets at the end of the drive. Will not recommend this company as they have very poor customer service. read more

I recently discontinued my residential service with Sunrise Sanitation, Port Royal, SC due to their continual poor pickup service. I was sick and tired of calling their office over and over to have my trash picked up and getting the same response of no answer, voice message that their truck was not working, the driver forgot to stop on the route or questioned do YOU know your pickup schedule. Earlier, I switched from Waste Management (WM) to Sunrise Sanitation because of pricing. I just went back to Waste Management because of reliability. The moral here is you can pay now or be stuck with sh!t for days waiting on SunRise Sanitation. read more

Never picks up trash on time and won't return phone calls and poor customer service. Shows up when they want to

I've had Sunrise Sanitation service for 5-1/2 years and have never had a problem. Their fees are reasonable. They pick up once a week or twice a week, so two different prices. read more

They NEVER directly answer a phone call. EVEN when you're trying to pay them $495.35 It will take you forever (I tried for a week and 1/2 and then again for another week before I finally got them to respond via text. AGAIN this was in order to pay THEM!) Then they we supposed to call me, later that day to arrage for me to get another can and I never could reach them AGAIN! I should have known, when it took me two weeks, in the beginning, to speak with a real person, for a quote I was in trouble. It's too bad. They have good prices, though their cans are a bit old. If they just didn't have such a 'I'm trying to avoid bill collectors' business model. read more

I have to call almost every week because they never pickup the trash...they are suppose to pick up on tuesday every week but hardly ever show...never picked up last week and have not again this week... Just called and canceled service....I would definitely not recommend! read more

Do NOT choose this trash service over others in the area. Not only do they NOT communicate with you, they will continue to charge you even when they don't come get your trash. My husband and I have had to contact our bank in order to get them to investigate this and get our money back. It's completely unacceptable to offer services, charge for them, and then never actually follow through. This will not be let go until we get answers. read more

There really is no need to repeat all these reviews of the abominable service. In all fairness, their regular weekly trash pickups are 90% spot on. However, we generate very little "regular" trash. The recycling, which is what we need most, is rarely picked up. This company, quite literally, has no concept of customer service. No calls or emails EVER returned. Pitiful. read more

We have lived here for years and went with this company because it was locally owned, "mom and pop", type company. This company is HORRIBLE. We constantly have issues with them pick up our trash. No one hardly ever answers their phone, dont bother leaving a message cause noone ever calls back. I tried emailing, that made no difference. I had to learn the hard way, please don't do the same, Go with someone else. read more

By far the worst customer service I have ever experienced. I paid a year in advance to my regret and have had the worst service ever. They will not answer the phone so that I may cancel my service. I tried to go to their "New Office" in Port Royal...a ghost address. I will not ever recommend or use them again. read more

I wish there was a 0 stars option. This company is the worst I have ever dealt with. I pay to have my recycles picked up every two weeks, but they have averaged once a month picking it up. They miss garbage pick ups also. I have called numerous times and left messages, no one answers the phone or returns calls. But the most ridiculous thing is, that they have no problems billing for the full service. What a rip off. Please don't use this service or you will get ripped off also. Maybe if enough people quit them, they might find the time to give the remaining customers decent service. Since they will not return calls or refund my prepaid money, my next step is to get a lawyer !! read more

I should have known they were crooks when they were clearly screening call to get business orders. The charged me 95 dollar, dropped off a can and never returned. The do not answer the phone and never return calls. I have reported their charge to my account as fraud with the bank and blocked them from billing me again. Tomorrow I am going to the magistrate to file a small claim against the. Maybe they will come get the can when the sheriff serves them. read more

They have not picked our garbage Up in over 2 weeks and will not answer the phone...customer service sucks

Truly if I could give a negative star I would! Truly the most unreliable company I have ever dealt with. They will not respond to calls, they will pick up your trash, the service that you pay for, only when it is convenient for them, and their customer service is appalling! I would definitely consider another company if you are looking for waste disposal!!! read more

Absolutely the worst residential trash service in Beaufort. Zero communication with customers. Frequently skipped pick-ups. Calls and messages completely ignored. Its been a literal nightmare. read more

Won't return phone calls or emails, but always manages to get my bill to me. Half hearted can emptying by leaving trash in the bottom of the can on a regular basis. Won't pick up an extra bag left by can. Misses numerous trash pickup days. Pick ANYONE else for your provider! Just look at all these terrible reviews! read more

Horrible customer service. No one will ever answer the phone or return a call after a voice message. Missed pickups, cancelled pickups for holidays or storms with no alternate pickups. Way too much money for this service! read more

I paid for my 3 month and they have not picked my trash up in 3 weeks. Please don't waste your money on them. I've been calling for about 4 days now and no answers. I just either want my money back or lawsuit it'll be. read more

"Customer satisfaction is our top Priority." That is what their website says is their motto. What a JOKE! This has got to be the Worst "business" I have ever had the displeasure to work with. I have read all the other reviews, so I know I am not alone. Apparently, in addition to not returning phone calls, text messages, and emails, they don't read their reviews either. Or more likely, they ignore the reviews like they ignore all the other attempted contacts. I have also noticed they are not accredited with the Better Business Bureau. I guess that says it all. The debris from the hurricane has been sitting out for a week as of tomorrow and they refuse to pick it up. Since they charge $50.00 for bulk pickup, you would think they'd jump right on this, but they're even ignoring that. How can these people stay in business, or more importantly, live with themselves. Shameful!!! read more

Worst Ever company! Can never contact them, they never return customer calls = No customer service except for the bill. We paid 30 dollars a month extra to recycling. I strongly suspect the recycles go straight to the garbage. Please DO NOT use this company!!!!! read more

This company is unreliable. They require quarterly payments in advance then routinely miss scheduled pick ups. They don't answer their phone. They don't return messages or respond to emails. The really sad part is that based on my research all of the refuse companies are just as bad. I would give zero stars but Yelp requires at least one star. read more

When they are in the mood to pick up your trash they will. But not until they are. Any holiday or storm that happens basically cancels your service for that week. After the 3rd time in a couple of months we gave up and cancelled their service read more

I've never posted a review of any company before. They missed so many trash pickups and would not return calls. Something is wrong with this company. Take your business elsewhere. I did. read more

Called Sunrise Sanitation 7 times for a simple billing issue and never got a response. Left a final message that if they don't call me back I will cancel my account. Never heard anything. I do not know why, or how, they run their business like this. Switched to another trash service. read more

This has got to be the worst company ever!! Pay in advanced for services (which I don't mind) but once it's paid you are lucky if you get it picked up on scheduled day! I would give this company ZERO stars if that were an option! I cancelled my services and within minutes they were at my home to pick up trash can but I haven't received services but once this month. If they were that adamant about picking up trash when they were supposed to then they wouldn't be such a bad company! read more

I have been trying to cancel my service for over two weeks now. I have left messages, sent messages through the website, and sent a facebook message. No one has returned my calls. I am going to leave my trash cans on the road and hope that they get picked up. I will not be getting Sunrise when I return to Beaufort. read more

the worst trash service in beaufort, sc. my pickup is once a week on tuesdays. last week i had to call because the trash was overflowing. the trash was there for over 4 weeks. an ants nest started to grow around the container on the ground for being there so long. whenever they do pick up the trash they leave scattered litter in the parking lot. not to mention the "trash juice" that's left at the front door of my office door!!!! read more

This company advertises reliable waste collection services yet does not provide it. Service was started in August of 2013 and terminated today, 03 October 2013. The company requires quarterly payment in advance for weekly or bi-weekly refuse removal. I am on the weekly plan, which is scheduled to have waste bins emptied each Thursday morning. Since setting up service I have positioned my trash bins in place the night prior to removal. On a regular occurrence (every other week at least) my bins were not emptied. My wife placed more than 15 calls and left multiple messages with the front office, NEVER once receiving a call back or offered a resolution.Today I met the driver at the curb and politely asked why I have been consistently bypassed. I was met with rude accusations that I was lying about having the bins out the night before. I am a Marine Captain, and standing there in uniform being called a liar regarding trash. The man claimed to be the owner of the company and would not accept my reasoning. He then asked if I wanted him to take the bin. I accepted and he tossed it in the back of his trash truck and left, still without apology. read more